In-room safe, desk, free cribs/infant beds, free WiFi

Reviews of Days Inn by Wyndham Ardmore

2 out of 5
Days Inn by Wyndham Ardmore
2614 W Broadway St, Ardmore, OK

Reviews

6.0
Rating 10 - Excellent. 74 out of 468 reviews" "
Rating 8 - Good. 110 out of 468 reviews" "
Rating 6 - Okay. 101 out of 468 reviews" "
Rating 4 - Poor. 76 out of 468 reviews" "
Rating 2 - Terrible. 107 out of 468 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Sakshi

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Giod
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Sakshi,We appreciate you taking the time to leave feedback about your stay with us. If there are any specific areas you feel we could improve on, please don't hesitate to reach out to our management team. Your suggestions are valuable to us as we strive to enhance our guest experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained we enjoyed our stay. Staff was great nice hot breakfast
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello David,We are delighted to hear that you had a pleasant stay with us and enjoyed the service provided by our staff. It's great to know that you found our breakfast to your liking. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Kristen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Kristen, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Sabrina,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to contact us anytime.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy to access. Pretty good breakfast. Beds were comfy. The arrangement of the room was nice as well.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Alex,We're delighted to hear you enjoyed our convenient location, cozy beds, and our breakfast offerings during your stay. Your kind words about the room arrangement are truly appreciated. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Cloey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally Nice Hotel with Professional Friendly Staff. Front Desk Staff are all Awesome and will go over and behond to take care you as their Guests. Rooms are Extremely Nice and Spacious. House Keeping does an Outstanding job keeping them clean and smelling fresh giving you comfortable home away from home feeling.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Cloey,We value your feedback and are delighted to hear that you enjoyed our friendly staff and spacious rooms. Our team takes pride in providing exceptional service to all our guests. We appreciate your kind words about our housekeeping team's efforts in maintaining the cleanliness of our rooms. Please do not hesitate to reach out to our management team for any further assistance or feedback.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here 4-5 times in the past two years. The staff are always friendly and helpful. The hotel and rooms are Very clean and updated. The bed and pillows are very comfortable. We believe that the breakfast is probably one of the Best we've had during our many years traveling. If you stay here and have a issue, just let the front desk know and they will remedy it quickly!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Cassandra,Thank you for being a loyal guest and for sharing your positive experience with us. We are delighted to hear that you found our staff friendly, rooms clean, and enjoyed our breakfast. We strive to provide excellent service to all our guests, and we are pleased to know that you had a comfortable stay. Should you have any issues during your future stays, please don't hesitate to reach out to our front desk team for a prompt resolution.

2/10 Terrible

Timothy, Ottawa

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filty. There was feces smeared on the lid of the toilet, the bathroom floor was sticky and had stains all over it, the carpet in the room had mysterious stains on it, and the room smelled. The bed appeared to be clean.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Timothy,We're disheartened to hear about your recent experience at our hotel. We value cleanliness and guest satisfaction above all else, so we'll ensure your feedback is shared with our housekeeping team for improvement. Our goal is always to provide a comfortable stay for all guests, and we appreciate you bringing this to our attention.

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and reasonably priced with a breakfast
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Edward,Thank you for sharing your positive experience with us! We're glad to hear you found our hotel clean, well-priced, and enjoyed our breakfast. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean,cheap,nice with brreakfast
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Edward,We appreciate your positive feedback on our hotel cleanliness, affordability, and breakfast offerings. Our team works hard to ensure a pleasant stay for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

4/10 Poor

Sheena, ardmore

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Microwave didnt work called office and they told me i would have to walk all the way to the front if i wanted to heat my food and they still havnt gave me back my deposit
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Sheena, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the microwave during your stay. Our team strives to provide efficient service, and we regret any miscommunication regarding the front desk request. We recommend contacting our management directly to discuss the matter of your deposit. We appreciate your feedback and will address the issues internally to improve our guest experience.

6/10 Okay

Barbara

Traveled with family
Disliked: Staff & service, property conditions & facilities
No breakfast, could have been nicer
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Barbara, Thank you for sharing your feedback. We appreciate your input regarding the issue with breakfast and apologize for any inconvenience caused. We continuously strive to improve and will take your comments into consideration to enhance the overall guest experience.

8/10 Good

Alvin, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service
Wifi was too weak to connect in the room...tv was finicky
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Alvin,We apologize for any inconvenience you experienced with the WiFi connection and television in your room. We appreciate your feedback and will share it with our team for further improvement. If you have any other concerns or require assistance, please do not hesitate to reach out to our management. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Kylee

Business traveler
Disliked: Staff & service, property conditions & facilities
DO NOT EVER STAY AT THIS PROPERTY. They have “long term” renters there that stay on the top floor and are loud and cause all kinds of problems including but not limited to calling the police to get you to leave. Staff do NOTHING about their behavior and ignore it. Worst. Stay. Ever. I left early after the police were called on me by a long term resident claiming to be staff. Or maybe it was staff. I don’t know. But I’m not the type of person that feels safe in something that toxic so I left and got a different hotel. You’d think they’d return my money for nights not stayed. NO. I AM STILL trying to get my money back. Absolute JOKE. Any other hotel in this town would be better and there are a LOT of sketchy hotels in this town but this one is the worst of all.
Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Kylee, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to ensure a comfortable environment for all our guests, however, we understand that circumstances can vary. If you have any outstanding concerns regarding your reservation, we recommend reaching out to our management directly for further assistance. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroches on wall bathroom toilet. Human hair in tub shower tub walls Leftover bar soap with hair. Hotel staff just opened door no knock thinking empty room Try to cancel my reservation no help Worst ever!!!!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello C, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take cleanliness and the privacy of our guests seriously and we will address your concerns with our housekeeping team. If you have any further concerns about your reservation, please contact our management directly.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
The room was clean and comfortable. The property looked like it had been recently upgraded. Excellent value for the money.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 23, 2023
Hello Donald,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found your room to be clean and comfortable, and that you noticed our recent property upgrades. It's wonderful to know that our hotel offered you excellent value for your money. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Marcus

Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Marcus,We're sorry to hear that you didn't have the best experience during your stay. We value your opinion and would appreciate it if you could reach out to us directly with any additional feedback so that we can address any concerns. We hope to have the opportunity to improve your impression in the future.

6/10 Okay

Arcadio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price and as a nice hotel Where you could get some rest. And a great place to sleep overnight. Bed was comfortable. And was very clean. I would stay there again.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Arcadio, We appreciate your feedback regarding the comfortable bed and clean accommodations. It's great to hear that you had a good night's sleep and would consider staying with us again. We strive to provide a restful experience for all our guests and look forward to welcoming you back in the future.

6/10 Okay

Demi

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Hello Demi, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We value all guest feedback and will use it to improve our services in the future. We appreciate your time and hope to have the opportunity to welcome you back in the near future.

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was cockroaches in the bathroom area....refrigerator did not cool....and when I asked for a wakeup call for 7am on Friday Oct. 20th......no one called at all. Very poor customer service.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Joseph,We apologize for any inconveniences you experienced during your stay. Please rest assured that we take such matters seriously and will address them promptly. Thank you for bringing this to our attention.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Pablo,Thank you for the perfect score! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon.

2/10 Terrible

Nicholas

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Shower handle broke by barely touching it on my first night. Never got fixed for my second night. Employee didnt even care. Bugs all over the place. Had to sleep with the ligbts on because the roaches came out in the dark and were all over the nightstand. Smelled terrible. Shower floods so you stand in 3 inches of water because of the slow drain. Avoid this place at all costs. The pictures are extremely misleading
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Nicholas,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property for being a Wyndham. Was not up to par. It was good for the price.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Edward,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our price as well as our property. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Amyriss

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Amyriss,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Renoda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Days Inn ever
Our stay was terrible first we had to get all the nails out the parking lot so we would not have a flat. Next we had roaches in the room and last the tub was dirty did not want to take a bath or shower. Worst Days Inn I ever stayed in. Ad no we could not change Hotels because it was a Rodeo in town and everyone was booked. Men hollering from the balcony. Throwing quarters at my nieces. Just terrible
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Renoda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, disgusting pillows, with NO pillowcases!
Hair all over the bathroom.
Aside from the filth, the room is in complete disrepair. Every surface was worn and dirty.
Two towels in a four person room, I guess we're expected to share.
Stayed 1 night in Jul 2023
Response from Manager on Sep 1, 2023
Hello Melanie, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
When I got to my room it was 89 degrees!!!! So couldnt even stay there. Had to go sit at a restaurant
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Corey, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room. We appreciate you taking the time to share your experience.

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I very rarely submit reviews - even more so if they are negative. But this is an extreme case. This place is an ABSOLUTE DUMP. Please for your own sake DO NOT stay there. We had a one-night stay in August 2023. When we showed up, the room temperature was at close to 90 degrees with the A/C shut off. It took close to an hour to bring it down to merely 75. The toilet top was missing and the toilet itself made noises all night long. There was a grand total of two small towels provided for the entire room. The room smelled disgusting. And, last but not least... BUGS! One, live, right on the first bed when we opened the door. Then three more found on the room floor the following morning behind the door. And all over -- I mean *all over* -- the property. An absolutely DISGUSTING place. I would filed a formal complaint, but when I saw that the clerk at the lobby barely spoke English I figured it was a lost cause. You would have to pay me to go back -- and I would not, no matter the price. It is THAT disgusting.
Response from Manager on Aug 17, 2023
Hello Rafael, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Lisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
front desk clerk wasn’t very friendly, which not a big deal usually but added to the experience. AC and water were turned off when we got to the room. It was 81 degrees in there and took at least an hour to cool off, the TV screen was cracked, parts of the the floor looked like they were going to fall through, no cups or coffee even though there was a coffee maker. The room was quite cheap but definitely not staying there again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Lisa,We appreciate the comments, especially with regards to your opinion of our front desk and your comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Lill

Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Lill,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Very bad, moldy and dirty
Stayed 2 nights in Jul 2023
Response from Manager on Aug 10, 2023
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and clean room was great. No loud people next to us. AC was fabulous. I will stay again.
Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Hello Gail,Thank you for sharing your experience with us. We appreciate the input referring to our staff and your comments about our room. We hope to see you again in the future.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was very clean and the service was exceptional
Stayed 2 nights in Jul 2023
Response from Manager on Aug 10, 2023
Hello Raul,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Omene

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was tacky smelly and the floor was like it has never seen a mop
Stayed 2 nights in Jul 2023
Response from Manager on Aug 10, 2023
Hello Omene,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Power went off only in room…changed rate on the room from what was quoted when reservation was made
Stayed 2 nights in Jul 2023
Response from Manager on Sep 2, 2023
Hello Stephen,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our rate and comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Beverly

Traveled with family
Disliked: Property conditions & facilities, room comfort
The bathroom door is off the hinges, bugs on the floor, dirty floor, hair in the bathtub, dirt bathtub & the room smells terrible
Stayed 1 night in Jun 2023
Response from Manager on Aug 11, 2023
Hello Beverly, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Thomas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There wasn't anything that stood out on the property. The bed sheets were dirty and we found small black bugs in one of the two queen beds. The TV didn't work the entire time we were there and there was NO Breakfast the next day.
Stayed 1 night in Jun 2023
Response from Manager on Aug 11, 2023
Hello Thomas, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Verla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had broken floor tile trip hazard. Didn't get room that booked not king bed. Dirty
Stayed 1 night in Jun 2023
Response from Manager on Aug 11, 2023
Hello Verla, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 Okay

Stephanie S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. The staff was very friendly. The room smelled like weed. No blow dryer. No alarm clock. Mo ironing board. Mold in the fridge and build up in the overflow drain to the sink. I can deal with all of that, but the floors were visibly disgusting. The bedding was clean and comfortable, the air conditioning unit was quiet and kept the room very cool. Again, you get what you pay for. For a quick nights rest, it’ll do the trick, I slept well and felt safe.
Stayed 1 night in May 2023
Response from Manager on Aug 11, 2023
Hello Stephanie S, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

4/10 Poor

Javier

Stayed 7 nights in Apr 2023
Response from Manager on Aug 12, 2023
Hello Javier,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Sammye

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on Aug 11, 2023
Hello Sammye, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Ellen

Disliked: Cleanliness, property conditions & facilities, room comfort
Days Inn, Ardmore OK
This was the worst motel we have stayed in several years. First, we had to request a different room due to overhead noise. The next room was “nonsmoking” with numerous cigarette burns on the bedding. The refrigerator didn’t cool, the TV only displayed one channel, the floor, flat surfaces, and bathroom walls were extremely dirty, and the breakfast was only dry cereal or toast. The rear steps to the second floor were slanted and difficult to use. I won’t risk staying at a Days Inn again. Can’t believe this place could pass any Wyndham inspection!
Stayed 1 night in Apr 2023
Response from Manager on Aug 11, 2023
Hello Ellen, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

David

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
Only hot water in sink, breakfast was disappointing.
Stayed 1 night in Mar 2023
Response from Manager on Aug 11, 2023
Hello David, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness
Property is a bit dated but clean.Staff was very friendly and helpful
Stayed 1 night in Mar 2023
Response from Manager on Aug 12, 2023
Hi John,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

2/10 Terrible

Tommie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They forgot we were in the room and gave it to someone else who walked in while we were in there. Then the front desk said they will not apologize for it.
Stayed 1 night in Mar 2023
Response from Manager on Aug 11, 2023
Hello Tommie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Dustyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont stay at this dump
The room was crap. Floor had holes had to go to the office to get towels, batteries for the remote, ice bucket. The continental break was out after an hour. Beds were durty. The pictures on line were not what actually was
Stayed 2 nights in Mar 2023
Response from Manager on Aug 11, 2023
Hello Dustyn, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Alexander, Leawood

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not professional stuff, took 45 min to get a key, key not worked, have to exchange the key 3 times
Stayed 1 night in Mar 2023
Response from Manager on Aug 11, 2023
Hello Alexander, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

April

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrsbxtr5
First want put into a room that had not been completely clean. Then had to go back down for get a different room. Floors appeared to be pulling up, chair at the desk had no rolling feet so I had to lift it to get in and out of the desk. The “hot” shower was not even lukewarm. The free breakfast was dried up eggs and toast.
Stayed 1 night in Mar 2023
Response from Manager on Aug 11, 2023
Hello April, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

kim

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The floor could’ve been cleaner but overall the room was nice. The front desk clerk was super nice and fun to talk to.
Stayed 1 night in Mar 2023
Response from Manager on Aug 12, 2023
Hi Kim,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

2/10 Terrible

Daniel

Disliked: Staff & service
They changed me extra money without telling me or else i never would have checked in i could have stayed at a much nicer cleaner place with what they charged i would definitely not recommend this property
Stayed 1 night in Mar 2023
Response from Manager on Aug 11, 2023
Hello Daniel, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.