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Reviews of Holiday Inn Express & Suites Ardmore, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Ardmore, an IHG Hotel
1502 Woerz Way, Ardmore, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 718 reviews" "
Rating 8 - Good. 189 out of 718 reviews" "
Rating 6 - Okay. 54 out of 718 reviews" "
Rating 4 - Poor. 36 out of 718 reviews" "
Rating 2 - Terrible. 22 out of 718 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with family
Chose this hotel because it has an EV charger, which worked well. The room was comfortable and quiet, staff was very nice.
Stayed 1 night in Mar 2024
Response from Agm on Apr 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from amg on Apr 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from agm on Apr 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Donetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice as the pictures shown online. My room was actually upgraded and that was nice. The front desk clerk was very nice, respectful, and helpful. The snacks were a lil pricey. Overall I enjoyed my stay and would recommend to family and friends.
Stayed 1 night in Feb 2024
Response from Agm on Mar 10, 2024
Donetta, Thank you for your review. We look forward to seeing you again on your future travels!

8/10 Good

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cory M. on Jan 30, 2024
Hi Tiffany, Thank you for taking time providing us with your feedback. The scores you provide reflect on the efforts our team here at the Holiday Inn Express Ardmore, Oklahoma is doing. We hope to see you again. All the best, Cory M.General Manager

4/10 Poor

Alexius

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The tub was very slippery and nearly fell. No ADA accommodations were available for the bathroom that I requested prior to the stay.
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Alexius, I do apologize that we were unable to accommodate your request. However, you booked a room with two beds that does not have the ADA shower you requested. We did email you back to inform you of this after your request came through to give you a chance to switch to our ADA Single Queen with a pull out sofa. We also informed you in the email we have ADA chairs for our ADA rooms without the roll in shower if needed.Again, we do sincerely apologize your experience with us was not what was expected. We do hope you will give us a second chance in the future.

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you for your review! We hope to see you again on your future travels.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very nice and we did enjoy staying here, it was very close to everything we needed. Everyone there were friendly. Thank you.
Stayed 3 nights in Dec 2023
Response from AGM on Jan 16, 2024
Thank you for your review! We hope to see you again on your future travels.

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast iss amazing
Stayed 1 night in Dec 2023
Response from AGM on Jan 16, 2024
Thank you for your review! We hope to see you again on your future travels.

2/10 Terrible

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a suite, prebooked 3 weeks in advance and paid in full. When we arrived at the room someone had changed my room to a standard room without handicap access. The manager tried to get us moved to a different room but unfortunately were completely booked out so i didn't get the room i paid for. I ended up having to call Expedia in order to get a partial refund but it didn't solve the issue of no handicap restroom facilites available for me.. the room was very clean, staff was super friendly, however the bed was extremely soft so we both ended up hurting alot and little sleep, over soft, and the pillows were very very flat.
Stayed 1 night in Dec 2023
Response from AGM on Dec 5, 2023
Stephanie, I do apologize we were unable to get you into the room you had reserved. Unfortunately, like we explained at check in, we have a large Government group in house that extended their stay and we did not have your room type available anymore. This is a situation that does not happen often. We do hope you come back and give us a second chance in the future.

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

8/10 Good

Éric

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

10/10 Excellent

Brandi

Stayed 2 nights in Oct 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Super friendly service and comfortable rooms. The fridge and microwave were much appreciated. Quality bath products offered in bathroom.
Stayed 1 night in Oct 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

8/10 Good

Pam

Stayed 1 night in Oct 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

4/10 Poor

David

Traveled with family
Disliked: Staff & service
I was charged double for the room and a 25 dollar hold also. Was never informed of the charges. Also asked for a late checkout and was asked before the time we requested if we wanted to pay for an extended stay. We only asked for an extra hour. When i called the hotel to ask questions about the charges the lady hung up on me before i was done. Not professional atvall.
Stayed 1 night in Oct 2023
Response from AGM on Dec 5, 2023
David, Thank you for your review. Like our sign at the front desk states along with the registration card you signed states, we place a hold for the amount of the room plus 25 for incidentals that falls off after 10-14 business days. We do explain this upon check in when we ask for you signature. However, we take pride in ensuring our guests feel at home and welcome at our property and we do hope that you will give us a second chance in the future.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall service. Breakfast was very good with lots of options. Great experience!
Stayed 1 night in Sep 2023
Response from AGM on Dec 3, 2023
Thank you for your review!

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angel Smith, GM on Aug 11, 2023
Thank you so much for your positive feedback!! We're thrilled you enjoyed your stay at Holiday Inn Express Ardmore. It's great to have wonderful guests such as you )

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angel Smith, GM on Aug 11, 2023
We are happy to hear our team provided you with great service. I will share this with the team, I'm sure this will make their day !!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pool and hot tub, free laundry machines, and nice rooms. Great stay and friendly staff!!
Stayed 1 night in Jul 2023
Response from Angel Smith, GM on Jul 30, 2023
Thank you for your most recent stay with us at the Ardmore Holiday Inn Express. We are happy to hear your stay was a great one. Please come back to see us anytime !!

8/10 Good

Breana

Stayed 1 night in Jul 2023
Response from Angel Smith, General manager on Aug 12, 2023
Thank you for your recent stay with Holiday Inn Express Ardmore.

10/10 Excellent

Marlisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Ardmore
The hotel was amazing! Clean and comfortable! Love the indoor pool and hot tub! Close to all kinds of eating and shopping locations!
Stayed 2 nights in Jul 2023
Response from Angel Smith, GM on Jul 31, 2023
It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.We hope you’ll come and see us again soon!

8/10 Good

CHARLES, Park City

Stayed 1 night in Jul 2023
Response from Angel Smith, GM on Jul 31, 2023
Thank you for the opportunity to serve you and your family. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust. We’re grateful for your support, and we hope you’ll stop in and see us again soon!

4/10 Poor

Jonathan

Stayed 1 night in Jun 2023

2/10 Terrible

Clyde

Stayed 2 nights in Jun 2023
Response from Angel Smith, GM on Jul 31, 2023
Thank you for taking the time to share your experience with us. While we are thankful for the feedback, we are saddened and disappointed to hear about your experience. Our goal for each guest is to have nothing but a terrific experience here at Holiday Inn Express. Clearly, we fell short of that goal for you. We would also like to use this as a learning experience for our whole team to improve daily.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!
The rooms where dirty and hot, and they couldnt make keys for the hotel. Had to be escorted to the rooms, the wait took a while at times.
Stayed 1 night in Jun 2023
Response from Angel Smith, GM on Jul 31, 2023
Thank you for your review, all feedback is important to us, and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all keener to ensure this gets resolved and doesn’t happen again.

4/10 Poor

Kendra

Liked: Staff & service
Disliked: Property conditions & facilities
Multiple things were broken here, the ice machine on our floor was broken, nobody’s hotel keys for the whole hotel worked so an employee had to let you in every time you left and came back. Then the elevator broke down on top of that.
Stayed 3 nights in Jun 2023
Response from AGM on Jun 20, 2023
Thank you for your review. Unfortunately, yes, our key machine server crashed and is being rebuilt. Our elevator stopped working for a few hours due to the storm that knocked power out at the hotel and we had it back up and running as soon as the tech was able to get here to get it back up. Unfortunately, sometimes technology fails and it is out of our control. This is not the norm for us and we hope you will come back in the future to give us a second chance.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I would pick somewhere else
The hotel didn’t have our reservations. Then none of the door keys worked. Every time you left or came back and associate had to guide you back and forth to unlock the door. The were surfaced clean…but you could tell they weren’t clean. We stayed for a weekend, and not one time did house keeping coming in to clean or take out trash. Overall it’s not the the staffs fault about the keys, but the cleanliness and communication is very poor.
Stayed 2 nights in Jun 2023
Response from AGM on Jun 20, 2023
Thank you for your review. We do not do daily stay over cleans at our property. We clean stay overs every 5 days for long term stays. Our key system is being rebuilt and should be back up soon. We do hope you decide to give us a second chance in the future.

8/10 Good

Nikita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very nice and friendly. The machine to give you key access to your room and amenities was broken so the front desk had to continuously let you into your room and pool area. They stated that it had been broken for a week prior to my arrival. This is unacceptable.
Stayed 1 night in Jun 2023
Response from AGM on Jun 18, 2023
Unfortunately our key machine's server crashed and it has to be rebuilt. This is something that is out of our control as technology sometimes crashes. We hope to see you on future travels.

4/10 Poor

Donald

Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Angel Smith, GM on Jul 31, 2023
Thank you for taking the time to share your experience with us. While we are thankful for the feedback, we are saddened and disappointed to hear about your experience. Our goal for each guest is to have nothing but a terrific experience here at Holiday Inn Express. , . We would also like to use this as a learning experience for our whole team to improve daily.

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good property for the price.
Friendly staff quick check in. Shower head had been replaced and it did not fit in the holder properly so it was difficult to take a shower. Breakfast good
Stayed 1 night in Jun 2023
Response from Angel Smith, GM on Jul 31, 2023
Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Holiday Inn Express Ardmore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Best regards, Express Team

8/10 Good

Dayna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Veronica

Stayed 1 night in May 2023

10/10 Excellent

Jerome

Liked: Staff & service, property conditions & facilities
Rooms
Stayed 1 night in May 2023

2/10 Terrible

Jacque

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms
We waited a very long time for someone to wait on us upon arrival. The help now days has no understanding of customer service. The rooms were very nice and clean
Stayed 1 night in May 2023
Response from AGM on May 27, 2023
I do apologize about the wait at check in. However, our desk agents in the evening are the only employees here and often have to go to other floors to help other guests with their needs. We do hope you come back to see us on your future travels to give us a second chance.

10/10 Excellent

Danna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really clean and super nice people
Stayed 1 night in May 2023
Response from AGM on May 27, 2023
Thank you for your review. We hope to see you again on your future travels.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and people, just was a little noisy from about eight little girls in room above us. Sounded like they were doing jumping jacks till 1am.
Stayed 1 night in Jan 2023

2/10 Terrible

brittany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upset, a group of 16 people booked rooms here for the pool and hot tub, called before booking to make sure they worked, was lied to and told they both worked. Get to the hotel and check in, the hot tub doesn’t work. This was the main reason we booked her and paid the extra $30 a night, and stayed here. We very well could have just stayed else where with just a pool that was cheaper. And we could have switched after realizing but there was no refund, and manager wouldn’t do anything about this!
Stayed 1 night in Dec 2022

2/10 Terrible

Charles

Stayed 1 night in Dec 2022

8/10 Good

Nicholas

Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Angel- General Manager on Nov 26, 2022
Thank you for staying with us at Holiday Inn Express Ardmore. We appreciate you very much !!

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was new and updated.. Clean rooms friendly helpful staff.. Reasonably priced, would definitely stay again..
Stayed 1 night in Oct 2022
Response from Angel- General Manager on Oct 31, 2022
Thanks so much for the kind words. We’re so happy you enjoyed your stay with us. We strive to offer every guest the best experience. Your praise mean a lot!”

10/10 Excellent

Connie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Jo, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and accommodating staff
Stayed 1 night in Oct 2022
Response from Angel- General Manager on Oct 31, 2022
Thank you so much for taking the time to leave us this amazing review.”

10/10 Excellent

Draydon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Oct 2022
Response from Angel- General Manager on Oct 31, 2022
This review made our day thank you for your recent stay.

10/10 Excellent

Leroy

Stayed 1 night in Oct 2022
Response from Angel- General Manager on Oct 31, 2022
Thank you for your recent stay!!