10 indoor pools, 15 outdoor pools, sun loungers

Reviews of Baldi Hot Springs Hotel and Spa

3.5 out of 5
Baldi Hot Springs Hotel and Spa
Del Centro De La Fortuna 4 Km, San Carlos, La Fortuna, Alajuela

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 817 reviews" "
Rating 8 - Good. 179 out of 817 reviews" "
Rating 6 - Okay. 66 out of 817 reviews" "
Rating 4 - Poor. 40 out of 817 reviews" "
Rating 2 - Terrible. 32 out of 817 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baldi was absolutely wondering, the staff was amazing and the hot springs were to die for. Amazing experience from the second we got there.
Stayed 2 nights in Mar 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings CAMERON, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 Excellent

Stuart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings STUART, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings DYLAN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 Excellent

MATTHEW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. The view of the volcano was amazing from the property.
Stayed 4 nights in Feb 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings MATTHEW, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

4/10 Poor

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like that we had to pay an additional $50 per night for my 10 year old daughter, but then were not provided with a roll away bed for her or even a towel. Our "view" was of a construction site. Our room was a "family suite", but it was just one giant room without even a sofa to sit on. It was not very family friendly. There seemed to be no perks to staying on-site at Baldi, other than breakfast. It was crowded by outside guests using the pools all but the very early morning hours.
Stayed 3 nights in Feb 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings HEIDI, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband passed away just before our trip. We paid over $4,000.00 to stay here. I called as soon as I could to cancel this trip. Every reservation needed for this trip EXCEPT the resort offered a refund. Even tickets purchased that clearly stated no refund found this to be a unique situation that empathy and compassion needed to be shared gave a complete refund. When I tried to talk with someone about the situation they refused to speak with me or a translator. I could only send an email that they refuse to answer. I would warn any US citizen to ever stay at this resort.
Stayed 10 nights in Feb 2024
Response from Baldi Hot Springs on Mar 24, 2024
Greetings JAMES, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

8/10 Good

Abdul, Granger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs are what make this a wonderful experience!
Stayed 4 nights in Feb 2024
Response from Brenton on Feb 12, 2024
Thank you so much for visiting us!

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was very little to none hot water to bathe!! The drinks were very weak!!! And expensive for just sugar! The drinks were good during the week and as the weekend came they turned to water and sugar basically! Staff was good as far as service but the front desk staff needed attention!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Notch
Stayed 4 nights in Dec 2023
Response from Brenton on Jan 24, 2024
Thank you for visiting us!We hope you had a wonderful time here.

10/10 Excellent

Manuel

Traveled with family
Liked: Amenities
I like the atmosphere, I didn’t like the sewer smell inside the room
Stayed 2 nights in Jan 2024

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with lots of options for pools, swim up bars, and water slides. Just what we needed at the end of our week long vacation in Costa Rica!
Stayed 2 nights in Jan 2024

8/10 Good

Sayali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to spend the entire time in the thermal springs. Absolutely beautiful but everything is expensive. There were times where the staff didn’t act very respectful. Looked like it was because we were Indians and not white Americans, which made us disappointed a bit, but overall a pleasant stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Wei

Stayed 3 nights in Dec 2023

10/10 Excellent

larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Baldi Hot Springs on Mar 24, 2024
Greetings LARRY, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

2/10 Terrible

Michelle

Stayed 4 nights in Dec 2023

8/10 Good

Deepal

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and had amazing hot spring choices of 25 pools. The place is clean the water gets drained out every night. They sanitizes the place. The service sucks in the front desk, they are not friendly at all. They charged a lot for money for having extra kids in the room. It’s not it’s an all inclusive resort where they need to charge $100 a day for a child. I would recommend this place because it’s beautiful but it’s over prices for no reason. This resort also has day pass for outsiders. So they caters for outside guest more then the people who are staying there.
Stayed 4 nights in Dec 2023
Response from BALDI HOT SPRINGS on Jan 5, 2024
Thanks for staying with us. We appreciate your feedback !

4/10 Poor

Praveen

Stayed 1 night in Dec 2023

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from BALDI HOT SPRINGS on Jan 3, 2024
Thank you for sharing your experience with us.

2/10 Terrible

Rajat

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I paid over a $1,000 per night, there was limited availability of pool towels and the towels that were provided were torn. I have a picture. The resort was so crowded with the day pass people that there was no space to sit for the hotel residence. There was no reserve chairs, or anything else for the hotel residence paid thousands of dollars. There was not even bottled water available in the room without paint $10 a bottle when you paid over a thousand dollars per night for the room.
Stayed 2 nights in Dec 2023
Response from BALDI HOT SPRINGS on Jan 3, 2024
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Xu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from BALDI HOT SPRINGS on Dec 28, 2023
Greetings XU, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and relaxing. Very clean. Staff was very courteous and helpful. We recommend this property. Breakfast buffet was delicious. Lunch and dinner food was acceptable but we would prefer more authentic Costa Rican cuisine. Restaurants offered many American choices.
Response from BALDI HOT SPRINGS on Dec 28, 2023
Greetings Rebecca, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

6/10 Okay

Christine

Stayed 1 night in Dec 2023
Response from BALDI HOT SPRINGS on Dec 28, 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Jack

Stayed 3 nights in Dec 2023
Response from BALDI HOT SPRINGS on Dec 12, 2023
Thanks for staying with us. We appreciate your feedback !

6/10 Okay

Li

Stayed 3 nights in Dec 2023
Response from BALDI HOT SPRINGS on Dec 12, 2023
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Ashlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the front desk was excellent, Joseph was awesome. Food was good. Pool bartenders were fantastic and very courteous. The springs were very clean and wonderful. The room was nice and clean and the service cleaning the room was excellent but we found the bed uncomfortable and the bathtub is very high and difficult to get in and out of. It was a bit of a hike to get our luggage to our room and there are no luggage carts. It is definitely worth the stay.
Stayed 3 nights in Dec 2023
Response from Brenton on Dec 6, 2023
Good night from Baldi Hot Springs. Thank you so much!This will help us improve.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from BALDI HOT SPRINGS on Dec 12, 2023
Greetings Mr. JOSE, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Garland, Ardmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Baldi Hot Springs on Mar 24, 2024
Greetings Garland, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Nov 2023
Response from BALDI HOT SPRINGS on Nov 25, 2023
Greetings Mariana I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

6/10 Okay

Puneet

Disliked: Amenities
Stayed 2 nights in Nov 2023
Response from BALDI HOT SPRINGS on Dec 28, 2023
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing hot springs, nice rooms, questionable staf
It’s a great resort!!!! Beautiful hot springs. Our check in wasn’t good. The staff was kinda fighting/gossiping while we were checking in. Some of the bar staff were phenomenal. But some, looked really mad or unhappy to be there. Definitely didn’t reflect the Pura Vida lifestyle that Ticos are known for.
Stayed 4 nights in Nov 2023
Response from BALDI HOT SPRINGS on Nov 21, 2023
Greetings Mr. Norman, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.We appreciate your feedback !Best regards.

10/10 Excellent

Alessandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were really nice and it was a relaxing trip !
Stayed 5 nights in Oct 2023
Response from Brenton on Oct 24, 2023
Thank you very much for your visit!Have a wonderful day.

10/10 Excellent

Amanda Lee Florence

Stayed 6 nights in Oct 2023
Response from BALDI HOT SPRINGS on Nov 11, 2023
Greetings Amanda Lee Florence, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for vacations
Stayed 3 nights in Oct 2023
Response from BALDI HOT SPRINGS on Oct 6, 2023
Greetings Mr. Alexander, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Eunju

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok except the noise from the air conditioner and the bad smells of the linens.
Stayed 4 nights in Sep 2023
Response from BALDI HOT SPRINGS on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Allen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing scenery and relaxing. Also great for social environment. Rain doesnt stop or ruin your experience there it actually adds to it. And intimate.
Stayed 4 nights in Sep 2023
Response from BALDI HOT SPRINGS on Sep 17, 2023
Greetings MR. ALLEN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Wayman C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was amazing. The hot springs are so wonderful and the different levels of heat gives a number of options for travelers. The property was clean and the staff was extremely friendly and attentive. The breakfast which was included was very good. The only negative was the high cost of some of the cocktails. Otherwise, I would definitely recommend this to friends and family and intend to return myself.
Stayed 1 night in Sep 2023
Response from BALDI HOT SPRINGS on Sep 17, 2023
Greetings WAYMAN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Adam

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Experience! Convenient location to all activities, around Arenal Volcano. The unique spa/pools, were very large and well thought out. Walk up bars in some areas. Really nice place. Very accommodating.
Stayed 1 night in Sep 2023
Response from BALDI HOT SPRINGS on Sep 13, 2023
We are happy to know that you enjoyed being with us.Best regards.

8/10 Good

Herlinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check if it's low or high season. Fortunately I went in low season when the resort was not that full. Upon arrival I was unable to relax at some of the hot springs as some guests took them over in large groups. The tour guides shared that in high season this place is a zoo. My stay during low season was very comfortable, but it was a little pricey.
Stayed 5 nights in Sep 2023
Response from BALDI HOT SPRINGS on Sep 13, 2023
Greetings Herlinda, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most incredibly set up with the hottest pool at the top working down to the main entrance pool. Cool pools staged perfectly to jump in and refresh. Staff bilingual and knowledgeable of the area and attractions.
Stayed 4 nights in Sep 2023
Response from Brenton on Sep 12, 2023
Thank for your trust. We hope you have had a wonderful stay. Best wishes.

8/10 Good

KI TAIK

Stayed 3 nights in Sep 2023
Response from BALDI HOT SPRINGS on Oct 6, 2023
Greetings KI TAIK, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural hot springs were amazing, especially after a long day of hiking. At night we had the entire water park to ourselves. Close to all attractions, and an easy drive into La Fortuna for dinner.
Stayed 3 nights in Aug 2023
Response from BALDI HOT SPRINGS on Aug 28, 2023
Greetings Dustin, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

MONA

Stayed 2 nights in Aug 2023
Response from BALDI HOT SPRINGS on Sep 17, 2023
Greetings MONA, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Cecelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for Hot Springs!!
Stayed 1 night in Aug 2023
Response from BALDI HOT SPRINGS on Aug 28, 2023
Greetings Cecelia, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from BALDI HOT SPRINGS on Aug 28, 2023
Greetings Hugo, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente place to relax and vacations
Stayed 2 nights in Jul 2023
Response from BALDI HOT SPRINGS on Aug 6, 2023
Greetings Osvaldo, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

8/10 Good

KENNETH, Washington Crossing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious yet over priced. The cocktails were good but not worth $20.
Stayed 2 nights in Jul 2023
Response from BALDI HOT SPRINGS on Aug 6, 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Jul 2023
Response from BALDI HOT SPRINGS on Jul 30, 2023
Greetings Patricia, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from BALDI HOT SPRINGS on Aug 28, 2023
Greetings Chiara, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

4/10 Poor

Jill

Traveled with family
Disliked: Staff & service
AWFUL! Upon arriving we thought, nice hotel. At the front desk we were Immediately told we would be charged $200 extra dollars per day for our adult daughters who came as a last minute decision. This brought our total per night to $530. For that we were told we would be given exactly 4 towels & charged $10 p/towel if any went missing. Have never been told how many towels I would be allotted at a hotel or that I would be charged for missing towels. This is supposed to be an upscale hotel. We had to wear plastic bracelets so the staff would know we were patrons. Later found out that was bc they sell day passes to people not staying at Baldi. This made the hotel feel more like a water park then a hotel. Then the most disappointing, our room was literally at the edge of a construction site, 15 ft from our balcony. We had a green tarp as a view and listened to drills, hammering and sawing all day. We kept calling for things the room lacked; soap, take out menu and 2 of the allotted 4 towels. Umbrellas which were provided to all patrons were missing. Front desk refused to give us umbrellas insisting they were in our closet, they were not. Front desk man actually said he had been getting complaints about the construction & felt bad but his hands were tied. Manager never available to speak with. Forgoing $30 mini bar chg for having to deal with the construction would have made us feel better. Instead they nickel and dimed us to the end. This, my first ever negative review of a hotel!
Stayed 3 nights in Jul 2023
Response from BALDI HOT SPRINGS on Jul 30, 2023
Thanks for staying with us. We appreciate your feedback !

6/10 Okay

Brian

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from BALDI HOT SPRINGS on Jul 22, 2023
Thanks for staying with us. We appreciate your feedback !