Ratings based on 315 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful room, stunning furniture

Posted Dec 4, 2017
We loved our room and our view. Unfortunately the room needed to be aired out baldly. Mildew smell. We thought it would get better during out 3 day stay but it did not. We were also awakened at 3am by the AC dripping on our heads. We should have alerted the staff because I'm sure they would have done something, but we were busy with excursions and didn't want to move. My daughter stayed in a different room and didn't have any problems. We actually loved our stay, just don't get room 16.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

The Best Hotel In Fortuna.

Posted Nov 23, 2017
Pros: Everything.
Cons: A little more selection in breakfast.
Location: Arenal and all the fun activities.
I cannot say enough about Lost Iguanna. We were there for 4 days in a king suite and it is one of the best hotels I have ever stayed in in my life! The staff was absolutely incredible. The rooms were stunning with non stop views or arenal. The grounds are gorgeous including hiking trails and a river. The food was great, although the breakfast buffet was a bit bland, it was still good. I was concerned that we were a little far from Fortuna, but we loved being out of the city and completely surround3d by nature and the jungle and so close to arenal lake. I can not recommend this place enough. They even upgraded us to another night for the same price bec ause we loved it so much but our room had been sold. So we got to stay in a suite for no additional charge. Fantastic experience! Stay here!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

better than we ever expected!

Posted Nov 21, 2017
Pros: the rooms and view = fabulous!
Cons: the only suggestion i would make is that staff let people know how tough the grounds hike is, especially on a muggy day. older people should be warne
Location: la fortuna is a great town for food and market. we enjoyed our forays there. mistico hanging bridges are wonderful. so glad we stayed!
the room and view was superb, the grounds were lovely, the staff was friendly and helpful. the only suggestion i would make is that staff let people know how tough the grounds hike is, especially on a muggy day. older people should be warned!
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta

Great place for vacation

Posted Nov 21, 2017
Clean and nicely decorated rooms. The only thing objective is an additional lamp is needed in the room so that the overhead fan and light is not need to be turned on...
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great

Posted Nov 18, 2017
Great customer service. The staff was absolutely great
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful hotel, excellent location

Posted Nov 2, 2017
We spent 3 nights in a spacious room with outdoor spa bath, shower and uninterrupted views of the volcano. A lovely property which was sadly very quiet (rainy season) when we were there. This made the restaurant lacking in atmosphere. The restaurant food, whilst good was overpriced. We chose to eat in the bar area which was more intimate although mostly we were the only ones there! Bar and restaurant staff as well as reception were all charming. In fact we only came across one member of staff who did not fit the description of ‘charming’. One of the drivers of the vans to take to hanging bridges and around property in golf carts really made us feel like we were putting him out.....I am really not sure why as we go out of our way to always be friendly to everyone. Aside from him.....and he will know who he is as he was so very very different in attitude to everyone else we came across....was lovely. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Great place. The rooms are amazing. The position is stunning. The sounds of nature are mesmerizing
Comment from Hotel Management
Nov 13, 2017 by Lost Iguana Resort and Spa , Hotel Management
Thank you for staying at Lost Iguana Resort and Spa, we appreciate your comment hope to see once again in our resort. The massages in our Spa and the food in our Restaurant are considered one of the best from the area, we would love that you try it and get to love it for next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

My favorite vacation.

Posted Oct 2, 2017
Pros: The view of the volcano from the room. The swim up bar from heated pool. Dinner was delicious. Staff is very helpful and curtious.
Cons: Pest control around the rooms and a stronger air conditioner because it can be humid.
Location: It feels like you're in the rainforest. Kayaking, hanging bridges, waterfalls, horse back riding and more to do around the hotel.
The hotel staff was amazing super helpful with all our needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great view out of the window and deck of the Volca

Posted Sep 17, 2017
Pros: quiet, the view
Cons: need to fix the boards on the walk, I stepped on a nail on one that was apart
Location: get to go to the volcano!
Very nice flowers to view and to walk about to enjoy
Comment from Hotel Management
Nov 13, 2017 by Lost Iguana Resor and Spa , Hotel Management
Thank you for staying at Lost Iguana Resort and Spa, we appreciate your comment hope to see once again in our resort. The massages in our Spa and the food in our Restaurant are considered one of the best from the area, we would love that you try it and get to love it for next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff

Posted Sep 6, 2017
Pros: The Staff
Cons: The beds are hard.
Location: Very nice location hidden in the forest. It is near the mystico hanging bridges.
I honestly have to say that the staff of the resort were very friendly especially Luis!! He took care of all our needs and was very helpful with anything we needed. The resort view is amazing and it has a heated pool!