Exterior

Reviews of Arenal Country Inn

3 out of 5
Arenal Country Inn
1/2 Mile South from the Catholic Church, La Fortuna, Alajuela

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 263 reviews" "
Rating 8 - Good. 73 out of 263 reviews" "
Rating 6 - Okay. 29 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 7 out of 263 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Vikram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice grounds and amazing breakfast. Staff is very helpful and kind as well. Many good restaurants in a few minutes of walking distance
Stayed 3 nights in Apr 2024
Response from Adriana Q on Apr 13, 2024
We are very happy we got to serve you. Thanks a lot for commenting about your experience at Arenal Country Inn.

8/10 Good

sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was simple, but very clean and Good value. Grounds had beautiful gardens and nice pool. We were a family of five and was bit difficult to find accommodations w out renting two rooms. Staff was very friendly and the free breakfast daily we thought was very good. One thing Difficult was not having a restaurant on site for lunch or dinner . We did not have a car and walking to restaurants at night after returning from a tour was not comfortable for us as it’s a bit off the main road . A few restaurants delivered to us and that was sufficient. My son left his device there and the staff helped me find a way to get it back. Able to borrow umbrella, and pool towels at front desk. Can purchase beer, snacks from front desk as well.
Stayed 3 nights in Apr 2024
Response from Adriana Q on Apr 13, 2024
We value it when our guests make extensive and objective comments about us. Thanks a lot.

10/10 Excellent

Aniko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, went above and beyond, especially Jackie at the front desk who made our stay even more special. The property is very well maintained and has beautiful tropical plants all around. The room was very clean.
Stayed 3 nights in Apr 2024
Response from Adriana Q on Apr 13, 2024
We appreciate your comments. Thanks for sharing with others. We understand that Jackie is a gem to us and our guests; she sends her regards to you.

6/10 Okay

Chang

Traveled with family
Property is in a good location but needed some updating.
Stayed 4 nights in Apr 2024
Response from Adriana Q on Apr 13, 2024
With all due respect, our property is well-kept, and we invest constantly in maintenance. I am sure you can see it. Besides that, we offer a price according to our product: one that prioritizes nature and ecology over destroying the environment by thinking that only new is good.

10/10 Excellent

fredy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, the service was really good.
Stayed 3 nights in Apr 2024
Response from Adriana Q on Apr 13, 2024
Thanks for allowing us to serve you. We are happy to know you enjoyed Arenal Country Inn.

10/10 Excellent

Satbir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds for a truly tropical feel. Amazing views of the volcano and wonderfully friendly front desk staff.
Stayed 3 nights in Mar 2024
Response from Adriana Q on Apr 13, 2024
Your comment makes us happy: we love to share our "little piece of heaven" with our visitors. We are happy to know you enjoyed it.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Adriana Q on Apr 13, 2024
It was a pleasure to serve you. Thanks for your stay and for rating us.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separate cottages with 3 or 4 rooms each. Great staff (Jackie & her sister). They moved us when we said our room (#1) was too noisy. Breakfast was good. Overall we loved our stay
Stayed 5 nights in Mar 2024
Response from Adriana Q on Mar 18, 2024
Thanks a lot for your stay and for taking the time to let us know about your needs on time. It was good we could assist you with your needs in good time. We are happy you enjoyed breakfast and love your stay.

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this little hotel. Its nothing fancy but was clean and the grounds were beautiful and quiet. The staff was very friendly and helpful. We thought it was a great value for the price.
Stayed 3 nights in Mar 2024
Response from Adriana Q on Mar 5, 2024
We appreciate your comments and rating: thank you!We are pleased to know you enjoyed your stay at Arenal Country Inn.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adriana Q on Mar 3, 2024
We are happy that you stayed at Arenal Country Inn. Thanks for letting us know you enjoyed your stay with us.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property.
Stayed 1 night in Feb 2024
Response from Adriana Q on Feb 25, 2024
We are pleased you liked Arenal Country Inn and found it convenient in terms of location. Thanks for staying with us.

10/10 Excellent

Regan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean unit on beautiful property.
Stayed 1 night in Jan 2024
Response from Adriana Q on Feb 5, 2024
We want to thank you for writing and quoting Arenal Country Inn. We are happy you liked the property and we are also happy we got to share it with you.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, private rooms, great breakfast!
Stayed 1 night in Jan 2024
Response from Adriana Q on Feb 5, 2024
We thank you for letting others know about your experience at Arenal Country Inn. We are here to serve you and we hope you enjoyed your full trip to our beautiful country.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to town, but has a quiet location with a great view of the volcano. Restaurants and town within walking distance. Delicious typical Costa Rican breakfast served outdoors in photo. Staff is friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Adriana Q on Jan 23, 2024
Thank you very much for taking the time to write about us and also include a picture; we highly appreciate it. It was a pleasure to serve you.

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice full of trees and lots of birds, I would stay there again if I get a room away from the road. Staff are really nice and helpful, Luis Miguel from the front desk will answer all your questions, good breakfast every morning, clean rooms and comfortable, the only thing we didn’t like was that we were close to the road so you can hear all the vehicles pass by day and night.
Stayed 3 nights in Jan 2024
Response from Adriana Q on Jan 23, 2024
Thank you very much for taking the time to write about your experience and for rating Arenal Country Inn. We wish you an amazing 2024.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful kind and helpful staff. The garden area and pool was very safe. Super clean and private rooms and overall great experience
Stayed 4 nights in Jan 2024
Response from Adriana Q on Jan 23, 2024
Thanks a lot for taking the time to rate and comment on your stay at Arenal Country Inn. We appreciate it a lot. Hope you have a great 2024

10/10 Excellent

Erika

Stayed 2 nights in Dec 2023
Response from Adriana Q on Feb 5, 2024
By your rating, we understand you enjoyed our "little piece fo heaven". We are happy about that. Thanks for your stay and for taking the time to quote us.

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the gem of Fortuna. The staff were incredibly friendly and helpful. The facilities were immaculate, the pool was fantastic. The cabins were very clean and functional. Rooms were cleaned daily and the breakfast was simple but delicious. The hotel is a 10min walk to town. There is two restaurants within 5min both amazing. I would highly recommend.
Stayed 3 nights in Dec 2023
Response from Adriana Q on Jan 5, 2024
We are happy to read your comment about Arenal Country Inn. Thank you!We wish you all the best for this 2024.

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was good near the town La Fortuna. Unfortunately there were worms in the room
Stayed 3 nights in Dec 2023
Response from Adriana Q on Feb 5, 2024
I would like to explain your experience. We explained it to you and you were able to verify it from your own experience here. Arenal Country Inn is a big garden, with a forest on two sides of the property and even a river edge on the third one. Although we keep fumigation around the rooms all the time; there is no way we can prevent some earthworms (the very small and hard ones) from sometimes entering some rooms when it is raining a lot. We are clear that is not nice; but it is part of the idea of coexisting with other species on earth and/or, maybe, taking the decision of only building and staying in cities where we, humans, have extinguished most of the other fauna species.Thanks for staying at Arenal Country Inn.

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was are first time to Costa Rica and it was a beautiful place to stay! Was very safe and the staff was excellent with everything we needed.
Stayed 6 nights in Dec 2023
Response from Adriana Q on Dec 27, 2023
Thanks a lot for your stay and for taking the time to review and rate us. Hope you have a wonderful 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was an unexpected highlight of the trip. While only a 5 min drive/15 min walk from the heart of La Fortuna, the gated grounds feel miles away from the congestion of the city center. Strolling the lushly landscaped common areas planted with palms and giant orchids feels like exploring a botanical garden. Guestrooms are breezy but also feel super secure. The staff is friendly, the breakfast hearty, and the pool large enough for laps. They have a relationship with a neighboring restaurant that offers excellent, Costa Rican dishes and is also well worth checking out for dinner. Would definitely stay here again!
Stayed 2 nights in Dec 2023
Response from Adriana Q on Dec 22, 2023
Serving you during your stay and also reading your comment about your experience at Arenal Country Inn makes us realized we are going on the right path. We are happy you liked and understood our offer to our visitors. We highly appreciate your comments and rating. Thank you.

8/10 Good

graham

Stayed 3 nights in Dec 2023
Response from Adriana Q on Dec 22, 2023
Thanks a lot for staying at Arenal Country Inn and for taking the time to rate us.

10/10 Excellent

Omar

Stayed 3 nights in Dec 2023
Response from Adriana Q on Jan 23, 2024
Thank you very much for your stay at Arenal Country Inn and for taking the time to rate us. We are happy you liked our place and service.

8/10 Good

Afshin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very helpful and friendly staff. We needed to leave early and hotel gave us a breakfast package. Fridge was very old and there were some worms on the floor. This hotel is a little far from city and difficult to walk to hotel at nights
Stayed 2 nights in Dec 2023
Response from Adriana Q on Dec 22, 2023
Thank you very much for staying and taking the time to rate us and comment. We are happy you found our personnel to be friendly and helpful. You are right about the fridge: it is not new, although it works perfectly. As part of our ongoing maintenance program, they will be changed next year (2024). As per the worm we went and took out of the floor in your room, let me explain to whoever reads this message that it was an earthworm that leaves in the gardens and feeds itself from the same gardens' organic waste. We have exotic gardens surrounding the rooms, so these earthworms may come inside when we leave the doors open. We keep the rooms impeccably clean and fumigate them regularly, unfortunately, the only way to prevent this kind of situation will be to cement the whole place (this will be losing the character of the whole place).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Adriana Q on Nov 22, 2023
Thanks a lot for staying at Arenal Country Inn. We are happy to know you enjoyed your stay.

10/10 Excellent

Cristy

Liked: Cleanliness, property conditions & facilities
Lovely place! Highly recommend!
Stayed 2 nights in Nov 2023
Response from Adriana Q on Nov 7, 2023
Thank you very much for taking the time to rate Arenal Country Inn and tell others about your experience. We are thrilled you enjoyed your stay.

10/10 Excellent

Tania, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations - beautiful grounds, well maintained, rooms were very nice and clean. No complaints.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Thanks for your comments, It was a pleasure to served you.

10/10 Excellent

Eugenia, Liberia

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Aug 2023
Response from Adriana Q on Aug 16, 2023
We are happy to know you enjoyed your visit to Arenal Country Inn. Thank you!

8/10 Good

Kenneth, Fayetteville

Stayed 1 night in Jul 2023
Response from Adriana Q on Aug 7, 2023
Thank you very much for your stayed at Arenal Country Inn. It was our pleasure to serve you.

10/10 Excellent

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities
WOW, what a experience, i loved how everyone was so friendly, i loved how the maintenance team was constantly working. The rooms were clean and the property. I will return.
Response from Adriana Q on Jun 12, 2023
We must admit that although we enjoy the hospitality business, it makes us happier when we have the chance to serve good people like you. Thanks for your reservation and your comments.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is extremely well maintained. The grounds are large and well treed. It is close to El Salto and not far from town. Everything about our stay was great. I will be my only choice in La Fortuna in the future.
Stayed 2 nights in May 2023
Response from Adriana Q on May 26, 2023
Your comment is very important to us; thank you very much. It was a great pleasure for us to host you at Arenal Country Inn.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
There was plenty of privacy. The rooms were comfortable and clean - and also air-conditioned, which, in Costa Rica, if you're unaware, is a big plus. I would highly recommend this hotel.
Stayed 5 nights in May 2023
Response from Adriana Q on May 25, 2023
It was a great pleasure to host you. Thanks a lot for sharing your comments about the hotel with other people.

8/10 Good

Rafael

Stayed 2 nights in Apr 2023
Response from Adriana Q on May 2, 2023
Muchas gracias por tomarse el tiempo de calificarnos, fue un honor atenderle a Usted y a su hermosa familia.

10/10 Excellent

Reyna

Stayed 1 night in Apr 2023
Response from Adriana Q on May 20, 2023
Thank you very much for staying at Arenal Country Inn and for rating the service you received.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in Apr. 23. The property has beautiful territory, recessed from the road. Stay is in cute bungalos with individual entrances oer room - nice privacy. Jackie at the front desk was super helpful, offered me take away breakfast because i had to leave before the ofgicial breakfast time. Room has AC and refrigerator. Located is just a short walj to downtown La Fortuna, supermarket and 2 restaurants are just couple of minutes walk. Area is safe. Pool is beatiful and large.
Response from Adriana Q on Apr 29, 2023
To us is very important that our guests have a good experience; we are very happy to know about yours. Jackie says "Thank you" for mentioning her in your comment. We also thank you for letting other travelers know in such detail about your experience.

10/10 Excellent

Claudia, kearny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and love it...Beautiful place!! the room was clean with a lot of space, the bathroom was new, the breakfast is small but perfect, my kids enjoy the pool after a long day of walking in the Volcano.
Stayed 2 nights in Apr 2023
Response from Adriana Q on Apr 29, 2023
Thank you for giving us the opportunity to serve you and your family. We are happy to know your kids enjoy our pool.

10/10 Excellent

Sabrina

Stayed 2 nights in Mar 2023
Response from Adriana Q on Apr 29, 2023
Thank you very much for staying at Arenal Country Inn and for taking the time to rate our service and property.

10/10 Excellent

Dan

Stayed 3 nights in Mar 2023
Response from Adriana Q on Apr 7, 2023
Thank you very much for choosing Arenal Country Inn; we are happy to know you enjoyed your time at our hotel.

8/10 Good

Kim

Stayed 2 nights in Feb 2023
Response from Adriana Q on Mar 9, 2023
Thank you very much for staying at Arenal Country Inn; it was a pleasure to serve you.

10/10 Excellent

Magdalena Emigdia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue súper amable y me sentí muy segura al viajar sola. Jackie en especial me ayudó mucho y las dueñas siempre estuvieron atentas a mis necesidades. El desayuno muy rico y las instalaciones son iguales que en las fotos.
Stayed 2 nights in Feb 2023
Response from Adriana - Arenal Country Inn on Feb 21, 2023
Estamos felices de que disfrutara su viaje y se sintiera siempre segura; esto es importante para nosotros. En cuanto a las fotos, nos alegra que puntualice el hecho que que son iguales a lo que Usted ve cuando llega; nos enorgullece poder decir que vendemos con la verdad y que nuestras fotos son naturales, sin "maquillaje". Muchas gracias por su visita, fue un honor atenderle.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth time to Arenal & I love the atmosphere & feel very safe & welcome. Vanessa, owner and her sister, Adriana are always so welcoming & eager to please & help me with whatever I need!
Stayed 2 nights in Feb 2023
Response from Adriana - Arenal Country Inn on Feb 21, 2023
It was a pleasure to serve you once more; we enjoyed your visit and thank your loyalty to our place. God bless you.

8/10 Good

Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always try to help me. I recommend this hotel highly.
Stayed 4 nights in Jan 2023
Response from Adriana - Arenal Country Inn on Feb 21, 2023
Thank you very much for taking the time to rate our hotel; it was a pleasure to serve you.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service
The staff was wonderful, we couldn’t get a cab,the women working took us to town herself. So sweet!!!! Everyone is so special. Love the place
Stayed 3 nights in Jan 2023
Response from Adriana - Arenal Country Inn on Jan 22, 2023
Thanks a lot for visiting our country, staying at Arenal Country Inn, and for writing about your experience. It is always a pleasure to know we could help. Best regards to all of you.

10/10 Excellent

Karin

Response from Adriana Q on Mar 9, 2023
Thanks a lot for your stay and your rating of our property and service.

10/10 Excellent

Rahul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don't do justice to this property. Excellent stay in La Fortuna. The cottages are very well maintained, and the staff was kind and helpful. The area around the property is just very green and vibrant.
Response from Adriana - Arenal Country Inn on Jan 9, 2023
We celebrate you enjoyed our little piece of heaven. Thank you very much for letting other people know about your experience. It was a great pleasure to host you.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice people, quite place, nice pool!
Response from Adriana - Arenal Country Inn on Jan 5, 2023
Thank you very much for your stay and your comments. It was a pleasure to serve you.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing park-like setting. Quiet and clean room. Excellent customer service. Every question you have will be answered in no time at all. Very accommodating to your schedule and travel plans. Highly recommended!
Response from Adriana - Arenal Country Inn on Jan 5, 2023
Thank you very much for staying at Arenal Country Inn; it was a pleasure to show you our hospitality. We appreciate your comments.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Value
This is a basic economic property. The staff were friendly and helpful. Breakfast included. Overall this is a good value for this high demand area of La Fortuna.
Stayed 2 nights in Dec 2022
Response from Adriana - Arenal Country Inn on Jan 5, 2023
We appreciate your comments about Arenal Country Inn; thank you for staying with us.

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel in the bustle of Fortuna, pool was great, grounds well kept and staff helpful
Stayed 1 night in Sep 2022
Response from Adriana - Arenal Country Inn on Jan 9, 2023
Thank you very much for taking the time to share your experience with other travelers.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We arrived later during the day and the hotel was waiting for us. That was nice. We had a room with its own entry and parking just next to the pool. We enjoyed the pool a lot as well as the breakfast area which had a pool table. Breakfast is minimal but ok. The environment is really beautiful. A lot of flowers and plants.
Stayed 4 nights in Aug 2022
Response from Adriana - Arenal Country Inn on Jan 9, 2023
Thank you very much for sharing your experience with other travelers and for also including pictures taken by you. We appreciated it.