Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Awesome view

Posted Nov 15, 2016
Pros: The view and hot springs
Cons: Little softer bed and pillow
Location: Park just down the road, and la fortuna town is less than ten minutes down the road. Great place to get a bite to eat
First time in arenal and what a great time. Woke every morning to the stunning site of arenal. Five minutes from the national park for a hike. The staff was very helpful with anything we needed
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Ms. Kaylin, Thanks for taking the time and providing us with your feedback. We're very glad to see your positive evaluation and comments. It is always nice to know that our guests enjoyed their stay with us.
5 out of 5
by A verified traveler from AZ

Luxury in the jungle

Posted Nov 1, 2016
Pros: The room was awesome. Huge. Beautifully done. Luxurious. Comfortable. And did I tell you, it had a jacuzzi in the room. The hot springs were really fun. The grounds were beautiful. Close on view of Arenal from bedroom.
Cons: Nothing really. Housekeeping forgot to put soap and shampoo in the shower, which they quickly replaced after a phone call.
Location: So much to do. We went on skylark zip line tours which were so much fun and great for the adrenaline junkie. Hanging gardens is beautiful and worth it
Comment from Hotel Management
Nov 3, 2016 by Guest Service, Hotel Management
Dear Guest, Thanks for your comments and positive evaluation about your recent stay with us. It is always nice to know that our guests enjoyed our rooms and grounds. Your comments always help us to improve the quality of the service we offer.
5 out of 5
by A verified traveler

gorgeous hot springs

Posted Sep 14, 2016
Pros: everything
Cons: nothing
Location: hiot springs!
Fantastic stay here. the view is to die for! The springs on property were wonderful.food was great and the jacuzzi in room was very nice. Didn't want to leave.
Comment from Hotel Management
Sep 21, 2016 by Guest Service, Hotel Management
Dear Guest, Thnaks for your warm comments about your recent stay with us. We feel very glad to know that you enjoyed your stay that much, and that all the services and facilities helped you spend a good time with us.
5 out of 5
by Thomas from Bel Air, MD

Paradise, pure and simple

Posted Aug 29, 2016 on Hotels
I don't think I can come up with a single thing I would change about this hotel. The staff was amazing, rooms were huge and views were better than I could imagine. We could literally lay in bed and look straight up at the volcano, smoking away while howler monkeys echoed in the distance. Also enjoyed a couples massage at the spa while the kids splashed around in the springs...ended with a giant hot tub full of bubbles and some champagne. Don't think I've ever slept so well in my life... To be fair, the food was a little expensive at the restaurant but it's a touristy area and a nice hotel so it wasn't out of line with any other resort.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Guest, We'd like to say Thanks for your positive comments regarding your recent stay with us. It seems like you had a great time with us, and that is very important for us since it is one one our main goal, to provide an unforgettable experience. It is always nice to know that our staff, the surrounding nature and features of our facilities all helped you enjoy every moment. Kind regards,
4 out of 5
by A verified traveler from M

Million Dollar view.

Posted Aug 29, 2016
Impressive view of the volcano. Huge rooms, friendly staff. Food is OK but not excellent.
Comment from Hotel Management
Aug 30, 2016 by Guest Service, Hotel Management
Dear guest, Thanks for your comments regarding your recent stay with us. We appreciate your good evaluation, and take under consideration the aspects you mentioned in order to improve the quality of the service we offer.
5 out of 5
by David

This traveler left a rating score only Posted Aug 27, 2016 on Hotels
4 out of 5
by A verified traveler

还可以

Posted Aug 21, 2016 on Hotels
风景不错,但是房间有蚊虫苍蝇
5 out of 5
by A verified traveler

Amazing!

Posted Aug 14, 2016
Wonderful stay! I couldn't ask for more. I will definitely stay again.
Comment from Hotel Management
Aug 15, 2016 by Guest Service, Hotel Management
Dear Guest, At Arenal Kioro we feel very glad to read your positive comments regarding your recent stay with us. Be welcome to come back!
5 out of 5
by A verified traveler from Santa Cruz, CA

Great Hotel with amazing view of Arenal Volcano

Posted Jul 22, 2016
Cons: I would remove the hot tubs in the rooms and put a desk there. They do not get very hot and they take up space, plus they are noisy when they heat up.
Location: I enjoyed Ziplining and doing the hanging bridges tour.
We had a price that included breakfast and dinner. The food was very beautifully served and very tasty. The breakfast was bountiful with many choices and a different group each day to choose from. The room was extremely large and comfortable. The sheets were super soft. The grounds were very beautiful also. We found a sloth near to our room with a baby. We saw an armadillo walking through the gardens. The mineral pools were very beautifully created and had different places to give folks more privacy. Great drinks were served at the pool and the patios around the mineral pools. We really enjoyed our stay.
Comment from Hotel Management
Jul 28, 2016 by Guest Service, Hotel Management
Dear Amber, Thanks for taking the time and give us your feedback about your recent stay with us. It is always very important to know the opinion of our guests in order to improve the quality of the service we offer.
5 out of 5
by A verified traveler from Florida

Beautiful hotel in a gorgeous setting.

Posted Jul 16, 2016
Pros: Nice big rooms, view, staff, surrounding activities, close to town
Cons: More mention of the weather conditions, which is usually cloudy and drizzly - this prevents seeing the Volcano most of the time.
Location: Location was right next to Volcano. We did the bridge tours and Canyoning - both of which we super!
The only thing nicer than the hotel was the staff. Very friendly and accommodating. You genuinely felt you were in a different world surrounded by lush gardens and of course the Volcano. Unfortunately the volcano is not visible most of the time due to low cloud cover. We saw 1 time for about an hour on our last day. Our family preferred this half of the trip much more than the Flamingo Beach half.
Comment from Hotel Management
Jul 20, 2016 by Guest Service, Hotel Management
Mr. Steve, Please receive our warm greetings from Arenal Kioro. We feel very proud to know that you had a nice stay at our property. Looking through your comments, we are proud to say that we do our best to make sure that our guests will receive a very good treat from our staff.