Ratings based on 185 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

A beautiful hotel with volcano view

Posted Feb 22, 2017
Pros: The view and the staff
Cons: The temperature of the hot tub
Location: So many tours, so little time. We liked the hanging bridges, the zip lines and the chocolate tour.
The staff was so helpful and they go above and beyond. The grounds are beautiful with native plants and birds everywhere. The rooms are very comfortable and have a hot tub in every room (although they do not seem to get hot enough). The restaurant for dinner is good but not great if you have picky eaters in your group. But the included breakfast should work for everyone. Spa was just average.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Amazing resort hotel at the foot of Arenal

Posted Dec 4, 2016
Pros: Staff was amazing, friendly, helpful and always smiling. They made our stay special.
Cons: More variety of food at the restaurant but otherwise the hotel is almost perfect :-)
Location: Highly recommend Baldi hot springs, Las Brasitas restaurant, Mistico Hanging Bridges tour
I left an identical review on the Facebook page of Arenal Kioro Suites & Spa. A truly incredible resort hotel just at the foot of the volcano. The staff to a person was warm and welcoming, helpful and friendly. The rooms were fantastic and the location unbeatable. We ended our Costa Rican adventure with a three day stay at this exceptional property and it was an almost perfect stay. We took advantage of the spa and highly recommend the gentleman's package which was perfect after the drive from Puntarenas to La Fortuna in a torrential downpour! All the stress melted away :-) Service was impeccable and everyone was so ready to help in any way, from putting up and helping with my terrible Spanish to setting up the Mistico Park Hanging Bridges tour to booking spa treatments. The Jacuzzi in the room was convenient and the view from room through floor to ceiling windows was truly remarkable. We wish we could have stayed longer; the weather cleared just as we left! Arenal Kioro Suites & Spa is a wonderful resort hotel and definitely worth a try if in La Fortuna!
Comment from Hotel Management
Dec 19, 2016 by Guest Service, Hotel Management
Mr. Apollo, We'd like to say Thanks for your comments. With your help we improve the quality of the service we offer every day. We're glad to know that you enjoyed our property, and that our staff was that helpful with you.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome view

Posted Nov 15, 2016
Pros: The view and hot springs
Cons: Little softer bed and pillow
Location: Park just down the road, and la fortuna town is less than ten minutes down the road. Great place to get a bite to eat
First time in arenal and what a great time. Woke every morning to the stunning site of arenal. Five minutes from the national park for a hike. The staff was very helpful with anything we needed
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Ms. Kaylin, Thanks for taking the time and providing us with your feedback. We're very glad to see your positive evaluation and comments. It is always nice to know that our guests enjoyed their stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Luxury in the jungle

Posted Nov 1, 2016
Pros: The room was awesome. Huge. Beautifully done. Luxurious. Comfortable. And did I tell you, it had a jacuzzi in the room. The hot springs were really fun. The grounds were beautiful. Close on view of Arenal from bedroom.
Cons: Nothing really. Housekeeping forgot to put soap and shampoo in the shower, which they quickly replaced after a phone call.
Location: So much to do. We went on skylark zip line tours which were so much fun and great for the adrenaline junkie. Hanging gardens is beautiful and worth it
Comment from Hotel Management
Nov 3, 2016 by Guest Service, Hotel Management
Dear Guest, Thanks for your comments and positive evaluation about your recent stay with us. It is always nice to know that our guests enjoyed our rooms and grounds. Your comments always help us to improve the quality of the service we offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from The World

Gorgeous Romantic Hotel with On/Off-site HotSpring

Posted Oct 1, 2016 on Orbitz
Pros: Everything was amazing. From the hot springs on and off site to the spa and definitely enjoyed the view from the bed (directly facing the volcano).
Location: La Fortuna Waterfall (short half day trip 15 mins from hotel) & El Novillo Restaurant (Amazing steak & seafood dishes 2 mins from the hotel)
Perfect for a romantic couple getaway (they have couple rooms with a King sized bed) & private jacuzzis in your room or the same room with 2 Queen beds and a day bed for families. Rooms are extremely spacious, both room types have jacuzzi in the room which is large and comfortable you could practically swim in it. Each room has an amazing view of the volcano (NOTE: I highly recommend waking up at dawn to check if the clouds have parted from the tip of the volcano and then cross your fingers it will open up again as long as it doesn't rain). Best time to go is definitely during low season (rainy season - mid SEP/OCT) as it is less crowded and you can enjoy the premises all to yourself but keeping in mind that it will rain a lot more than high season.
Comment from Hotel Management
Oct 6, 2016 by Guest Service, Hotel Management
Dear Stephanie, We'd like to say Thanks for you comments and detailed advices about your recent stay in our hotel. It is a pleasure to know that you enjoyed all aspects of our property, and that the rooms and staff service were good enough for you to take nice memories with you.
5 out of 5
Recommended
for Everyone
by A verified traveler

gorgeous hot springs

Posted Sep 14, 2016
Pros: everything
Cons: nothing
Location: hiot springs!
Fantastic stay here. the view is to die for! The springs on property were wonderful.food was great and the jacuzzi in room was very nice. Didn't want to leave.
Comment from Hotel Management
Sep 21, 2016 by Guest Service, Hotel Management
Dear Guest, Thnaks for your warm comments about your recent stay with us. We feel very glad to know that you enjoyed your stay that much, and that all the services and facilities helped you spend a good time with us.
5 out of 5
by A verified traveler from Tallahassee

A stay in paradise

Posted Sep 12, 2016 on Hotels
Loved it. The grounds were full of flowers and wild orchids. In the morning the howler monkeys were in the trees around the morning buffet. The view of the volcano was the best. The staff were wonderful. Allow at least a half day to see the grounds and sit in the hot pools.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Customer, Thanks for your positive comments. It is always nice to read that our guests enjoyed the nature surroundings of our property.
5 out of 5
by Thomas from Bel Air, MD

Paradise, pure and simple

Posted Aug 29, 2016 on Hotels
I don't think I can come up with a single thing I would change about this hotel. The staff was amazing, rooms were huge and views were better than I could imagine. We could literally lay in bed and look straight up at the volcano, smoking away while howler monkeys echoed in the distance. Also enjoyed a couples massage at the spa while the kids splashed around in the springs...ended with a giant hot tub full of bubbles and some champagne. Don't think I've ever slept so well in my life... To be fair, the food was a little expensive at the restaurant but it's a touristy area and a nice hotel so it wasn't out of line with any other resort.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Guest, We'd like to say Thanks for your positive comments regarding your recent stay with us. It seems like you had a great time with us, and that is very important for us since it is one one our main goal, to provide an unforgettable experience. It is always nice to know that our staff, the surrounding nature and features of our facilities all helped you enjoy every moment. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Million Dollar view.

Posted Aug 29, 2016
Impressive view of the volcano. Huge rooms, friendly staff. Food is OK but not excellent.
Comment from Hotel Management
Aug 30, 2016 by Guest Service, Hotel Management
Dear guest, Thanks for your comments regarding your recent stay with us. We appreciate your good evaluation, and take under consideration the aspects you mentioned in order to improve the quality of the service we offer.
5 out of 5
by David

This traveler left a rating score only Posted Aug 27, 2016 on Hotels