Ratings based on 208 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Perfect view of Arenal Volcano. Love the place. My kids said this is the best hotel they have been to. 5 star rating for everything. The pool was nice with lots of hot springs. The food was not bad. The maid even made all sorts of cute animals with towel and put them on your bed. Recommend this place highly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with excellent volcano view

Posted Jun 5, 2017
It was a great experience. The hotel is beautiful, the service is outstanding, the food is very good and the view of the Arenal Volcano is amazing.
Comment from Hotel Management
Jun 5, 2017 by Customer Service Department, Hotel Management
Dear customer, We're glad you made us part of your vacations trip, and very happy to know that you enjoyed the stay with us, our services and views.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing stay

Posted May 15, 2017
Very spacious suite, comfortable beds, clean room, food at the main restaurant very good. Friendly and very helpful staff. Beautiful gardens. Great location and views.
Comment from Hotel Management
May 16, 2017 by Customer Service Department, Hotel Management
Your comments are always welcomed. It is nice for us to know that you enjoyed our suites, grounds and food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Unique and beautiful property

Posted Apr 24, 2017
Loved our stay and highly recommend!! The staff, the breakfast (included), THE ROOM, the view, the hot springs!! Everything was great. My only complaint is for rooms beyond building 3- you are hiking a bit and will get wet if raining. We were in building 10 which included uphill walks outdoors. This may be appealing for some as it's a LOVELY walk but not for me.
Comment from Hotel Management
Apr 27, 2017 by Customer Service Department, Hotel Management
We appreciante your kind and detailed comments. We're glad to know that you enjoyed your stay with us.
2 out of 5
by A verified traveler from Canada

Nice hotel, but creepy staff.

Posted Apr 23, 2017
Pros: The view was amazing.
Cons: Security response time.
Location: Hot springs
My friend and I who are young women were staying at this hotel. On our second night, there was an incident with a Peeping Tom outside of our main floor bedroom window just before midnight. Security was called, but they took over 15 minutes to arrive. Our internet was sketchy, and then the front desk people were not answering the phone when we kept calling for an update on the security guard. The hotel did relocate us without an issue, but their slow response and offering no compensation for moving us to a much smaller room was displeasing. I did not expect such an issue to happen at this kind of place, since it is gated and family oriented, but it can happen anywhere. I just wish the security response was quicker, ultimately.
Comment from Hotel Management
May 3, 2017 by Customer Service Department, Hotel Management
Dear Guests, Please accept our sincere apologies for any inconvenients you had during your stay with us. We can tell you that the Peeping Tom situation was an isolated happening in our property, it is actually the first time we have such a situation. We understand our response was not the best in that moment. Sometimes, our night receptionist has to take care of a few issues at the same time, and that's the reason the phone was not answered we you needed it. We can assure that we are taking actions and protocols to have a better security responde when facing a similar situation eventually.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel with Exceptional Service

Posted Apr 19, 2017
Pros: Beautiful view of the volcano, spacious room and exceptional service.
Cons: A bit better lighting in the rooms
The room and grounds were both incredibly beautiful - the views of the volcano were stunning as were the gardens. The hotel and grounds felt very private. The room was spacious, clean and comfortable. The staff were exceptionally accommodating and very friendly. The breakfast buffet was very good and had an excellent amount of variety. We did not eat any additional meals at the hotel. It was nice to have access to hot springs both on the property and a second location with a bit hotter water and to not have to book a tour or guide to do that. We enjoyed having a car since we could come and go into town and do various activities as we pleased (about 10 min to La Fortuna).
Comment from Hotel Management
Apr 21, 2017 by Customer Service Department, Hotel Management
Dear customer, It is always nice to read such detailed comments! Thanks for taking the time and provide us with this valuable feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view to Volcán Arenal

Posted Apr 11, 2017
Good hotel. Far away for airport. Difficult road to arrive.
Comment from Hotel Management
Apr 21, 2017 by Customer Service Department, Hotel Management
Thanks for your comments. It is nice to know that you liked our hotel. Driving around Costa Rica is mostly an aventure to enjoy the rain forest.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palo Alto, CA

Gorgeous setting right in front of volcano

Posted Apr 6, 2017
Location: Floating safari on Penas Blanca river was fantastic. Saw lots of animals. Zip lining and hanging bridges walk also fun.
Fantastic stay at this gorgeous setting in front of volcano with beautiful lush gardens and a line up of thermal pools. Very peaceful and relaxing setting. Spotted Congo monkeys right outside of the restaurant one morning. Staff was super friendly and helpful. Restaurants were very good. Close to many fun activities. Definitely recommend.
Comment from Hotel Management
Apr 6, 2017 by Customer Service Department, Hotel Management
Dear Guest, Your positive comments and great evaluaion is very welcome. It is our pleasure to read such nice comments, and to knoe that you enjoyed your stay at our property, from our staff to the surrounding nature.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Over all a great stay. Beds a little hard. Restaurants were a bit pricey and service was ok not great. Beautiful grounds and volcano views.
Comment from Hotel Management
Apr 4, 2017 by Customer Service Department, Hotel Management
Dear Guest, All your comments are always welcome, and we would like to thank you for your positive feedback. We're glad to know that you enjoyed our grounds and views during your recent visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place with a view of the Volcano

Posted Mar 27, 2017 on Orbitz
We arrived and right from the start the staff was very welcoming. Our room wasnt ready so we grabbed a bite to eat and as soon as we were done the room was ready. We had a room at the very end which was secluded. This was perfect. In fact, other than eating at the restaurant a few times we never really saw any other guests. That made it even more special as though it was a resort to ourselves. The staff is extremely friendly and will even go the extra mile to make your stay perfect. The grounds are amazing with flowers and nice stone paths every where. The hot springs onsite are very accommodating buy not very hot. Think a very warm bath. But since they are local and open until 10p it is very nice. Even at the hot springs we were mostly alone, with only one other couple there. So it made it very romantic. We did the couple's massage and I highly recommend it as it was a perfect touch. They have another site for hot springs that we went to, and the springs there are very hot. So if you like that, I would suggest going. We went right as it opened and for the whole time we were the only two taking pictures and jumping from pool to pool. It was a lot of fun. I am definitely recommending this place to all my friends and family.
Comment from Hotel Management
Mar 30, 2017 by Customer Service Department, Hotel Management
Dear Guest, We'd like to say Thanks for you kind and detailed comments about your recent stay with us. It is such a pleasure to read your positive review, and to know that you enjoyed every moment at our property, from the relations with our staff to all the facilities. Be welcome to ever come back!