Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bra hotell, med bra standard.

Posted Jan 15, 2016
Bra hotell, rent och fräsch. Vi var 2 vuxna och 2 barn, stort hotellrum och jacuzzi på rummet. Fina omgivningar och utepooler i form av varma källor. Mysigt. Dessvärre uppfattade vi inte personalen så trevliga men inte heller otrevliga. Lite med service-mind kunde de kosta på sig.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel The best view to the Volcano

Posted Nov 28, 2015
Pros: view to the volcano from room and all areas and service.
we stay just one night in this hotel , the service is excelente , they give you a cortesy drink when arrive the termal waters are very nice with private pools, amazing view to the volcano from room and from all the areas, breakfast is good, one of the bad thing was the air conditioned didnt work so it was a little hot all night. we order the spetial of the nigh , it was Cow Boy steak for dinner in our aniversary and the meat was very hard so we return the dish, when we order desert i order vanilla ice cream and thery bring me chocolate a little disapoint form the restaurante.
Comment from Hotel Management
Dec 23, 2015 by Guest Service, Hotel Management
Dear Guest We'd like to say Thanks for your recent comments regarding your stay with us. We're glad to read that you had a nice stay with us. It is good to know that you liked our facilities and that you received a good service from our staff. We'd also like to offer a sincere apology about the air coniditioning and dinner inconvenients. We understand it was a disapoint. We take these comments as very important to consider and to be put to arrangements ias soon as possible. Kind regards,
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Jenn from Kitchener

Posted Oct 15, 2015 on Hotels
Amazing hotel. It has the bests view !!!
Comment from Hotel Management
Jan 2, 2016 by Guest Service, Hotel Management
Dear customer We would like to say Thanks for your positive comments. It is always nice for us to see that our guests spent a great time with us and that you enjoyed the views and grounds from our property.
5 out of 5
Recommended
for Couples
by danfm04

Exceptional hotel

Posted Oct 12, 2015 on Orbitz
This is a great hotel to stay at if you have the chance. The view of the volcano on a clear day is awesome. We were welcomed with a complimentary cocktail which is special in itself and friendly staff were present throughout the entire hotel.The breakfast buffet is lavish as was our dinner on each night. The room was spacious, clean and the separate bathroom and toilet was a bonus. The room also has a separate jacuzzi that overlooks the volcano .The hotel has thermal springs which are perfect after a busy day hiking and they also have a free shuttle that takes you to their free Tikotu Hot springs which are 5 minutes away. This was a great experience too and with all good things came to an end too soon. If I had the chance I would stay at this hotel again without hesitation they have mastered how to make guests comfortable and happy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Wish I could give it more stars!

Posted Oct 10, 2015
Everything about this place was fantastic! The staff were all so welcoming, friendly and helpful. The grounds were well kept and gorgeous. The room was cozy and the beds were comfortable and lovely. Our spa treatments were perfect and the springs were wonderful! The restaurant had delayed copy's food and the breakfast had many great options. I was sad to go!
Comment from Hotel Management
Oct 14, 2015 by Guest Service, Hotel Management
Dear Guest Accept our sincere greetings. We´re happy to read your comments. It is good to see you had a great time during your stay with us, and that you pointed different aspects as positive; the staff, grounds, rooms and spa. Kind regards,
5 out of 5
Recommended
for Families
by Warner from San José

100% accesible

Posted Oct 7, 2015 on Hotels
Excelente... Muy agradecidos con el hotel por sus atenciones, 100% recomendado para familias y personas con alguna discapacidad totalmente accesible
Comment from Hotel Management
Jan 2, 2016 by Guest Service, Hotel Management
Estimado cliente En Arenal Kioro Suites & Spa nos sentimos complacidos de leer sus comentarios positivos sobre su reciente estadía con nosotros. Agradecemos su buena evaluación. Nuestro compromiso es siempre brindar la mejor satisfacción posible a nuestros visitantes. Saludos,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice

Posted Sep 17, 2015
Very nice hotel, staff was amazing, property was beautiful! The free breakfast was very very good with a lot of selection and variety every day.
Comment from Hotel Management
Oct 14, 2015 by Guest Service, Hotel Management
Dear Guest Let us say thanks for your comments about your recent stay with us! It is nice to see the remarks pointing the property, the staff and the breakfast. We'll keep taking special care of all of these aspects to guarantee more satisfised guests! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel, located at the foot of the volcano.

Posted Sep 17, 2015
Pros: Everything was amazing from the room to the pool to the hot spring.
Cons: N/A
Location: Waterfall rapelling, white water rafting, ziplining, horseback riding, ATVS, etc.
All the hotel staffs were super welcoming and friendly. I absolutely loved everything about this hotel. The room was very clean and has an awesome view of the volcano. Free breakfast came with our hotel booking so we ate every morning. It was buffet style and had a different menu every day. Also had a chef on the spot. Lunch and dinner was also delicious. My husband and I spent countless hours by the pool and hot spring and drank! The waiters were very attentive and suggested new drinks and as well as food options. Everyone here was so friendly - That's definitely something I miss!
Comment from Hotel Management
Oct 16, 2015 by Guest Service, Hotel Management
Dear Guest We feel glad and proud to read and know that the treatment you received from our staff was an important fact to make your stay with us a memorable one! Making feel our guests like family and friends is always one of our main goals. Kind regards,
4 out of 5
Recommended
for Couples
by Joanna

Good hotel, great views and hot springs!

Posted Sep 15, 2015 on Hotels
Great hotel at the base of Arenal. The check-in process was very nice and smooth. The views from the second level rooms are awesome. Hot springs were a great item to have on site as well. The breakfast options were delicious, not your typical hotel breakfast. There were cooked to order omelets and lots of other options. My only reason for four stars is the beds - they were not very comfortable. Also, the room phones were very outdated and dirty. Everything else was wonderful & service was good.
Comment from Hotel Management
Dec 19, 2015 by Guest Service, Hotel Management
Dear Guest In Arenal Kioro Suites & Spa we feel very glad to read your positive comments about your stay with us. We're glad to see that starting from the check in process you experience was nice. Also, we're glad to know that you enjoyed the view from the room, the hot springs and the food, specially the breakfast. We're taking under consideration you comments regarding the beds and telephones in the room. We take these comments as feedback to make improvements in all those aspects that our guests highlight as negative. Kind regards,