Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Jax. Fl.

Very cool springs

Posted Sep 25, 2015
Pros: Springs
Cons: ok
Location: okk
Very long drive from airport, but pool spring was worth it. Don't buy a drink at the bar 2 drinks $40.00. Had trouble with shower but tried to fix right away. Would go back. Richard
3 out of 5
for Everyone
by A verified traveler from Miami

Great hot springs

Posted Jul 3, 2015
The hotel is great! The hot springs are the best part but it's best to either stay only one night or do an excursion there because that's all there is to do there. The buffet was beyond amazing too!
4 out of 5
for Everyone
by A verified traveler from panama and spain

wounderful place to relax in hot-springs

Posted Mar 27, 2015
Pros: HOTSPRINGS, the jungle-gardens to walk around and the birds singing early mornings.
we decided to relax a few days in the hotsprings of ARENAL, baldi was the only HOTSPRING total available. WE ENJOYD IT!! used the various pools 2-3 times a day and my ARTHRITIS almost disappeared after 6 emergence during our stay. breakfast: so so as in all our hotel-stays this time in CR. the italian restaurant has good food.
2 out of 5
for Couples
by Tomer from Tel Aviv

Bad service ruins an otherwise lovely hotel

Posted Mar 1, 2015 on Hotels
We had to wait around 30 minutes until the front desk staff bothered talking to us, there was one employee talking to another couple, explaining about the area, they had lots of questions, and other front desk staff just standing around and not willing to take care of us. Then, she told us we had to wait until 3 pm for check in, no attempt was made whatsoever to find if there was already a clean room since we arrived earlier. And guess what, when we came back at 3 pm, we had to wait again (around 15 minutes) before someone from the front desk attended us, and even then the room was not ready we had to wait there until 3:45. Then in the rules it said we had to pay 100$ for each hour that we are late in checking out... wonder why we didn't get anything for the late check in. In general, every staff member we talked to was not very nice and didn't seem to care at all, including the bartenders in the swim-up pools. The room itself was nice and comfortable, but they put all the rooms very close together even though they have a huge resort, and there was a lot of noise, day and night, made mostly by other guests and some by cleaning staff. Was hard to sleep. The pools themselves are great, with a large variety of pools in different temperatures. Wifi was rather good, breakfast was good, although service was lacking, no one bothered refilling the juice.
1 out of 5
by A verified traveler

Hot Springs are good.

Posted Feb 17, 2015
Staff very uncooperative. Rooms not clean at all. No extra towels. Buffet dinner not good for $22.50.
4 out of 5
for Everyone
by A verified traveler from California

Great pools and beautiful resort!

Posted Jan 19, 2015
Pros: The pools!!
Cons: Bathroom tub in our room was not up to par with the rest of the room.
All of their staff need to be trained to live up to a four star resort. The breakfast was great, but lunch and dinner menu was the worst food we had in Costa Rica.
2 out of 5
by A verified traveler

Posted Jan 10, 2015
Probably right up there with the worst resort experience I have had
5 out of 5
for Families
by Chadwick from Livonia

Baldi Spa

Posted Dec 25, 2014 on Hotels
Loved it! Would go back in a heart beat.
4 out of 5
for Couples
by Abid from Austin texas

Nice and enjoyable place to relax in the evening

Posted Nov 24, 2014 on Hotels
Excellent place for the hot spring and for relaxation
4 out of 5
for Couples
by GUILLERMO from San José

Atención de primera calidad.

Posted Oct 8, 2014 on Hotels
Es un hotel muy bien planificado con atención muy esmerada. La disposición de los estacionamientos es algo incómoda pero entiendo que ya se está trabajando en eso.