Ratings based on 22 Verified Reviews

3.8 out of 5
68% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good service

Posted Jun 27, 2016
Good place and staff. The service was very good................................ ......
Comment from Hotel Management
Jul 3, 2016 by Rogelio Daniel., Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg canada

Great location great staff

Posted Mar 23, 2016
Location was great manager helped us decide on what activities to do. When we wanted to add an extra day there was no room she booked us into another place and had some one drive us there
Comment from Hotel Management
Jul 3, 2016 by RD, Hotel Management
Thank you!
3 out of 5
by A verified traveler from Esterillos Oeste

Close to shopping

Posted Feb 18, 2016
Room was clean, no-frills. No glasses or ice. Breakfast was tasty. From our room, there was highway noise. From the beach where we live, dry and hot, to the mountains where it rained every day and was much cooler, it was a nice break.
Comment from Hotel Management
Aug 16, 2016 by Rogelio Daniel, Hotel Management
Thank you!
2 out of 5
by A verified traveler from H

Motel on the main road but far away from anything

Posted Feb 14, 2016
This is a really basic motel. You get a bed, bathroom, safe, TV and that's about it. The only plug socket we had was in the bathroom above the sink! We were in room 2, which is by the main road. The walls are really thin, so if your unlucky and get rooms 1, 2 or 3 you will be woken up to the sound of heavy goods vehicles at around 5.30am (even with earplugs). We asked If there were any other rooms available and the answer was 'no'. As in, that was the single word response we got. We had a look online though and rooms were available. When we asked about things to do in the area, all we could get was 'I don't know, but these tours we offer are really good...'. The other thing about this motel is that it's really far from anything, so you really need a car to stay here. The town will cost about $5 in taxi, and the national park is $25! Both one way!
Comment from Hotel Management
Jan 13, 2017 by RD, Hotel Management
Sad commentary, bothers to see there are people so grateful.
5 out of 5
Recommended
for Families
by A verified traveler from Atlanta, GA

relaxed hotel setting

Posted Dec 30, 2015
Pros: small hotel with, friendly, helpful staff
Cons: Signage by road difficult to read (green on brown, bad contrast
Location: Lots of local hot springs, volcano, outside activities, and restaurants.
Staff were very helpful after we had car accident in Arenal. Also in locating local activities. Rooms were large, can sleep 3 in each room. B'fast good.
Comment from Hotel Management
Jan 23, 2016 by Rogelio Daniel, Hotel Management
Thank you, it's an honor to serve.
4 out of 5
by A verified traveler

Posted Dec 26, 2015
Nice area. 5 min taxi from the downtown core. Good showers.
Comment from Hotel Management
Jan 23, 2016 by Rogelio Daniel, Hotel Management
Thank you, it's an honor to serve.
2 out of 5
by A verified traveler from california

Bed bugs

Posted Jun 6, 2015
The room was dirty, it smelled and when I woke up the next morning I had bed bugs bites all around my body ! Stay Away!!!!!
Comment from Hotel Management
Jan 23, 2016 by Rogelio Daniel, Hotel Management
Thank you, it's an honor to serve.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Mar 25, 2015
Great staff, tasty breakfast, and a beautiful view of the volcano! The only drawback was that only cold water came out of the shower on the last two days... But, I will definitely stay again if I have a chance to return to La Fortuna.
Comment from Hotel Management
Jan 23, 2016 by Rogelio Daniel, Hotel Management
Thank you, it's an honor to serve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl.

Very helpful staff, would stay at again.

Posted Jan 2, 2015
This hotel is a very rustic and quiet hotel. The owner is extremely nice and helpful and is a fantastic cook. Needless to say the included breakfast was very appetizing and provided substantial energy throughout the day.
3 out of 5
by A verified traveler from Utah

Nice hotel very nice staff

Posted Nov 25, 2014
Great view of the volcano. Clean room with good air conditioning. Breakfast typical included was delicious. The staff were very kind, friendly and helpful.