Ratings based on 56 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
De bon côtésPosted Sep 28, 2015
Chambre spacieuse très belle vue sur le volcan (la 205). Hyper calme sauf s'il faut brancher la clim qui fait un bruit d'enfer pour une efficacité très modérée. Ne fait pas très neuf mais propre. Piscine jacuzzi et jardin agréable. L'efficacité du personnel est très variable d'une personne à l'autre. Sans doute faut il éviter le resto (expérience d'une césar salade défraîchie et chère). Est en dehors de la ville mais sources chaudes accessibles en taxi pour moins de 10€ et point de départ du cerro chatto idem (attention, deux heures de vraie montée éprouvante)
for Everyoneby A verified traveler
Nice Hotel close to townPosted Aug 18, 2015
Pros: The hotel is ideally located very close to town. And walking distance to few restaurants.
Overall, we were very happy with this hotel. My only concern is some of the hotel staff were not knowledgeable about the local tour rates such as hiking trip at Arenal park.
for Couplesby Alec from Chicago
Resort room at hotel pricesPosted Jun 2, 2015 on Hotels
The staff was extremely helpful and courteous. Our first room didn't have a king bed and they switched us, no problem. The second room had a broken air conditioner and, again, they switched us no problem. Very good experience. Pool and hot tubs are beautiful.
for Couplesby gabriella
Posted Jun 2, 2015 on Hotels
for Familiesby Marvin from Pérez Zeledón
Posted May 18, 2015 on Hotels
La atención muy amable y cordial, las habitaciones bastante confortables, aseadas y cómodas, la verdad pienso volver a ese hotel
for Everyoneby A verified traveler from California
Great HotelPosted May 15, 2015
Pros: Nice Hotel and great Location.
Location: Walking distant from restaurants and grocery store.
We enjoyed our stay, employees where very friendly and helpful.
for Couplesby A verified traveler
Old and not cleanPosted May 14, 2015 on Hotels
We mostly didn't like it because it wasn't very clean. We got a room with a jacuzzi but never used it bc it was dirty. Our pillows smelled of mold and I slept with a t-shirt on top of it to avoid the smell. It's old and in need of a renovation. None of the taps work properly, a lot of details missing in the bathroom. The restaurant also looks old and I had a huge hair on my plate at dinner. Breakfast had good fresh fruits. It's a taxi ride away from the center, which costs 1$ per person. In general the staff was nice. The swimming pool area was pretty, we didn't use it bc it was raining all the time (never saw the volcano either).
for Everyoneby A verified traveler from Esterillos Oeste CR
Nice hotel, staff and restaurant needs some workPosted May 7, 2015
Pros: Comfy bed, beautiful gardens, quiet
Cons: Front desk staff, concierge, restaurant (menu, food, pricing)
We stayed at Magic Mountain for 2 days of our trip to the Lake Arenal area. Great location - near La Fortuna for dining and shops and close to the hot springs resorts, short drive to park entrance and the lake. Safe, clean, quiet area. Hotel check-in was a huge disappointment. I book a room for 2 adults and 1 child on Expedia - pre-paid. Upon check-in, I was told I had paid for only 2 guests and that I would need to pay for the 3rd upon check-out, and she could only tell me it would "be around $20-$30". I showed her my Expedia email confirmation later on showing I had paid and she tried to argue with me that Expedia didn't charge enough - not my problem. The other issue was with the concierge guy. He constantly tried to sell us tours. Not only were they over-priced, but they didn't even offer a lot of what is available - only the tours they get kick-backs for. Book them online yourself or go to one of the MANY independent tour kiosks available. The room itself was comfortable. Great beds, comfortable pillows, cold AC. We had to ask for enough towels for 3 people and we had to kill a roach. Otherwise, no complaints about the room. Breakfast was included and was so-so. We didn't dine at the restaurant because of the very limited and expensive menu options. I'd recommend staying here, but make sure you have your confirmation and DON'T book tours here.
Recommendedby A verified traveler
Posted May 3, 2015 on Hotels
for Couplesby Sergey from москва
отзывPosted Apr 30, 2015 on Hotels
Небольшой, уютный отель. Удачное расположение,ориентирован таким образом, что вид из всех номеров на гору Арена. Рядом горячие источники, парк Арена. Имеется парковка для автомобиля. В целом приятное впечатление от пребывания в отеле.