Outdoor pool

Reviews of Hotel Vista del Cerro

2.5 out of 5
Hotel Vista del Cerro
2 km west of Fortune Park, road to Volcan, z-13, La Fortuna, Alajuela

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 78 reviews" "
Rating 8 - Good. 31 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really appreciated here was the service. The receptionist were all nice and helpful. The pool was clean and breakfast was very good. The place is a liitle outdated but kept clean. The only negative thing I can say it is noisy because it is situated on a busy street.
Stayed 3 nights in Feb 2024
Response from Hotel Vista del Cerro on Mar 2, 2024
I hope you are feeling very well, we greatly appreciate your comment, your good opinions motivate us to continue working in the best possible way.

10/10 Excellent

Kayla

Traveled with family
Liked: Amenities
Clean rooms and friendly staff! Very helpful when it came to asking what excursions to do and things to see. Thank you so much!
Stayed 3 nights in Jan 2024
Response from Karen Recepcion on Jan 31, 2024
Dear Kayla, we greatly appreciate your comments.It was a pleasure to receive you.Pura Vida.

8/10 Good

Katrina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room had everything we needed including hot water and AC Pool was nice too Restaurants in all directions. Easy to find and convenient
Stayed 2 nights in Jul 2023
Response from Hotel Vista del Cerro on Jul 27, 2023
Gracias por tu comentario, ha sido un privilegio recibirle

10/10 Excellent

Emily

Stayed 1 night in Mar 2023
Response from Hotel Vista del Cerro on Apr 20, 2023
Nos alegramos que hayas disfrutado su estancia, Pura Vida!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique: the gardens at the back.
Response from Hotel Vista del Cerro on Jan 16, 2023
Hola, gracias por tu comentario, nos alegra que hayas disfrutado tu estancia

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a small, but very lovely hotel. The rooms were very clean. The staff was friendly and helpful with recommendations. The pool was nice and the public garden behind were nice too. We would absolutely stay here again.
Stayed 2 nights in Jul 2022
Response from Hotel Vista del Cerro on Aug 5, 2022
¡Hola! Gracias por tu comentario, para nosotros es un privilegio haberlos recibido. Los esperamos pronto

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy people was super helpful an arrangement of our tours
Stayed 1 night in Jun 2022
Response from Hotel Vista del Cerro on Jun 27, 2022
¡Hola! Gracias por tus comentarios, ha sido un privilegio su visita

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nos dieron una habitación en el segundo piso. La carretera principal pasa al lado del hotel y el ruido de los carros y motos, no dejo que durmieramos bien. A las 4:30 paso una moto haciendo tanto ruido que nos desperto y no pudimos dormir mas. La habitaciónn y el hotel son bonitas y limpias, pero el ruido lo hace muy incomodo para dormir.
Stayed 1 night in Mar 2021
Response from Hotel Vista del Cerro on Nov 25, 2021
Muchas gracias por su comentario, el mismo nos ayuda a mejorar cada dia. Siempre tratamos de tomar en cuenta las sugerencias de nuestros clientes, agradecemos las tuyas. Saludos cordiales, Hotel Vista del Cerro

10/10 Excellent

Abilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel within walking distance ti shops and supermarkets and 2km by car ti the center of La Fortuna Safe either place to walk at night and in The center of La Fortuna several restaurants and shopping areas. The hotel is about 15 mts by car to Arenal Volcano and on the way we stopped at some public hot springs The owner was very friendly and helpful
Stayed 1 night in Dec 2020
Response from Hotel Vista del Cerro on Jan 2, 2021
Hello Abilio! Thank you very much for your comment, it was a privilege to receive you

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful and helped us with a lot of questions that we had.
Stayed 1 night in Feb 2020
Response from Joselyn Jiménez on Mar 4, 2020
Greetings from Vista del Cerro Hotel! For us it is an honor to receive this type of comments because we enjoy what we do day by day. It is an achievement to know that one more client was greatly satisfied by which we struggle day by day to meet each of the expectations that the person has in their vacation dream. With great pride we hope you can count on us when you want to come to La Fortuna to visit! Joselyn Jiménez

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and beautiful gardens but because it’s on the busy main street it gets quite noisy with ATVs and trucks going up and down the street in the early morning.
Stayed 2 nights in Feb 2020
Response from Thank you. on Mar 3, 2020
Thank you for staying with us, you were an excellent customer!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, friendly staff, clean and comfortable.
Stayed 4 nights in Jan 2020
Response from Thank you on Jan 15, 2020
Thank you for your review! We really appreciate your time and kindness. We love to make all our clients feel like home, we hope that was the case with you too! Best regards, Hotel Vista del Cerro.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Agradecimiento on Jan 10, 2020
Thank you for visiting us. We appreciate all your comments and reviews! Hope you can visit us really soon!

6/10 Okay

Rick, Fort Lauderdale

Traveled with family
Liked: Staff & service
Disliked: Amenities
Staffs were friendly and helpful. We had to change room because of toilet flush problem. Besides TV, there is no amenities.
Stayed 3 nights in Dec 2019
Response from Hotel Vista del cerro on Dec 29, 2019
Hola Rick, muchas gracias por su comentario. Su opinión nos ayuda a crecer y a mejorar, pedimos disculpas por el inconveniente.

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Agradecimiento on Nov 23, 2019
Saludos departe del Hotel Vista Del Cerro! Para nosotros es un honor recibir este tipo de comentarios ya que disfrutamos día con día lo que hacemos. Es un logro saber que un cliente más se fue sumamente satisfecho por la cual luchamos día con día para llenar cada una de las expectativas que la persona tiene en su sueño vacacional. Con gran orgullo esperamos que cuentas con nosotros cuando desees venir a La Fortuna a hospedarte! - Kimberly Castro R.

8/10 Good

Fany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice
It was a very convenient place just below the volcano. Really nice staff.
Stayed 1 night in Jul 2019
Response from Maria Jose Cortes on Sep 5, 2019
Thank you very much for your comment, your visit is a privilege for us.

8/10 Good

Jules, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, free&ok breakfast. Good "basecamp" for any activities around Arenal. Recomended.
Stayed 3 nights in Apr 2019
Response from Thank You For Your Visit on Nov 21, 2019
Greetings from Vista del Cerro Hotel! For us it is an honor to receive this type of comments because we enjoy what we do day by day. It is an achievement to know that one more client was greatly satisfied by which we struggle day by day to meet each of the expectations that the person has in ther vacation dream. With great pride we hope you can count on us when you want to come to La Fortuna to visit! - Kimberly Castro R.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in an ideal location. The free breakfast was excellent at restaurant next door. Staff was very friendly and helpful.
Stayed 3 nights in Feb 2019
Response from Hotel Vista del Cerro on Mar 26, 2019
Thank you very much for your comment, for Hotel Vista del Cerro your visit is a pleasure. We wait for you again here.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Value Stay
The hotel was lovely with kind, helpful staff. My room was large with a great view of the Arenal Volcano, but was quite dark. It could definitely use more lighting, as it was too dark to do any reading at night. The area was away from La Fortuna proper, but there were lots of restaurants within walking distance.
Stayed 3 nights in Feb 2019
Response from Hotel Vista del Cerro on Mar 26, 2019
Thank you very much for your comment, for Hotel Vista del Cerro your visit is a pleasure. We will take your suggestions into account and we'll wait for you again here.

10/10 Excellent

Sara, La Fortuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who were always willing to help me find better deals, call a taxi, and set up tours. They were extremely kind including Karen and I forget the other girls names. The shower water was very hot, good WiFi. The room itself wasn’t anything special. Could use a bedside table lamp. The breakfast included was a little restaurant next door. It was a CR breakfast and was delicious, hot, fast, filling. I would stay here again.
Stayed 3 nights in Jan 2019
Response from Hotel Vista del Cerro on Jan 8, 2019
Thank you Sara! For us, your visit was a pleasure. Hotel Vista del Cerro is waiting for you again. Best Regards!

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Hotel Vista del Cerro on Jan 10, 2019
Thank you! For us, your visit was a pleasure. Hotel Vista del Cerro is waiting for you again. Best regards! / Muchas gracias! Para nosotros fue un placer su visita. Hotel Vista del Cerro te espera de nuevo. Saludos cordiales!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Karen BC on May 29, 2018
Hello Ryan Thanks for your good qualification Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a short stay
Nothing fancy but clean and convenient . Pool is good and breakfast was decent.
Stayed 1 night in Mar 2018
Response from Karen BC on Apr 2, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Karen BC on Apr 2, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Wonderful stay, good breakfast next door (costa rica breakfast), used the pool every morning. WIFI was slobw
Stayed 2 nights in Feb 2018
Response from Karen BC on Apr 2, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, room comfort
pros and cons
The hotel is older than many in this area and as a result smaller and with somewhat fewer amenities. Negatives were that the hot tub wasn't...it was the same colder temp as swimming pool, the lock on the window was broken but wasn't a big deal on 2nd floor and bathroom cabinet under the sink had a pronounced musty odor. Positives were lovely front desk people in the evening and next morning,
Stayed 1 night in Feb 2018
Response from Karen BC on Mar 2, 2018
Hello Victoria Greetings from Hotel Vista del Cerro Thanks for your good comments, we appreciate that. I'm sorry that you had inconvenients with your room, we took your comments to did our best effort to get better. Regards!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was amazing and very helpful. Comfy room with A/C. Really enjoyed our stay
Stayed 3 nights in Dec 2017
Response from Karen BC on Jan 11, 2018
Hello Thanks for your good comments. For Hotel Vista del Cerro did a pleasure to attend you. Best Regards.

10/10 Excellent

anaisy, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
This hotel is close to the town , we stayed there fot 3 nights and had a good experience. The breakfast included is in the restaurant next to it and its close to the town. We walked during the day to the town and got a taxi back which was 3$ because it was too dark. It has a supermarket across from it qhich is very convenient as well. The staff was friendly and helped u. The wifi was not working too good on the second floor but we were able to connect to the restaurant wifi so it worked out.
Stayed 3 nights in Dec 2017
Response from Karen BC on Dec 10, 2017
Hello Anaisy Greetings from Hotel Vista del Cerro Thanks for the good comments, our objetive is always provide a good service to our clients. We are so happy that you enjoyed a lot the town of La Fortuna. I hope to see you again in the future! Best Regards, Karen Bello Front Desk

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The woman at the front desk was very sweet and helpful. Room was clean and easy to find and access. Would recommend.
Response from Thank You For Your Visit on Nov 21, 2019
Greetings from Vista del Cerro Hotel! For us it is an honor to receive this type of comments because we enjoy what we do day by day. It is an achievement to know that one more client was greatly satisfied by which we struggle day by day to meet each of the expectations that the person has in their vacation dream. With great pride we hope you can count on us when you want to come to La Fortuna to visit! - Kimberly Castro R.

6/10 Okay

Rupesh

Liked: Cleanliness
Disliked: Staff & service
Clean Hotel !
Nobody was available at Desk in night. We had to take help from staff of restaurant from across the hotel. All in all OK experience.

6/10 Okay

B, Panama

Liked: Staff & service
Disliked: Property conditions & facilities
A bit overpriced
The hotel was really outdated and thus, overpriced. The worse thing was the mold and mildew on the walls. The staff was really friendly and eager to serve. The best part of this hotel is that it is next door to the "Mi Casa" restaurant - an absolute fine dining experience - we ate there 3 times (on a one night hotel stay).

8/10 Good

Carina, los angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean & Convenient Hotel
Convenient location, clean room/grounds. Friendly and accommodating staff, helped us get find transportation to the coast even though all the shuttles were full. Thank you!
Response from Thank You For Your Visit on Nov 21, 2019
Greetings from Vista del Cerro Hotel! For us it is an honor to receive this type of comments because we enjoy what we do day by day. It is an achievement to know that one more client was greatly satisfied by which we struggle day by day to meet each of the expectations that the person has in their vacation dream. With great pride we hope you can count on us when you want to come to La Fortuna to visit! - Kimberly Castro R.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The hotel was decent, the rooms were clean. It was on the highway, so the proximity to everything was nice. Easy to get in and out. Supermarket and restaurants nearby. Road noise was a slight issue (some might be too bothered by it). Overall, nice value for the price.

6/10 Okay

LS, SK

Liked: Staff & service
Disliked: Room comfort
Overall decent sleep for one or two night stay
The staff was very friendly and offered suggestions about the area and what to do and see. The beds were comfortable enough for a short stay but may hurt the back after that as the mattresses were a little basic. Breakfast was included and was delicious.. Also very great service. We didn't use the pool or hot tub but it looked like it was in good shape and others seemed to be enjoying it. Overall a good place to stay for a great price.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good view of volcano, but a lot of traffic noise.
Room was decent for the price. Pretty good free breakfast. Disappointed the jacuzzi wasn't working. Close to falls and volcano.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julia, Kelowna, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Fortuna
Small hotel 2km from La Fortuna. Great breakfast included at the restaurant next to hotel. The staff were very helpful in booking my tours and cab.

6/10 Okay

ERIC

Liked: Staff & service
Disliked: Room comfort
The only negative thing i have to say about the place is that it's on a main road and the mototcycles are very loud. Had a hard time sleeping because of that.

10/10 Excellent

Christina, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good toilets, noise not a problem
This was one of the best hotels we stayed at during our 6 nights in Costa Rica. The room was a comfortable size, and most importantly, the toilet had sufficient flushing power. In Costa Rica you're not supposed to flush toilet paper (there's a waste bin provided next to the toilet for disposing of your paper), and indeed, the toilets can't handle even a bit of paper... which means they often can’t handle natural things more substantial than paper. As minor and ridiculous as this seems, not having a decent toilet can quickly become a major source of stress on a vacation. Toilets aside, the staff were very friendly. The view of the Arenal volcano was great. Rooms on the second floor had a bench to sit on, but unfortunately the bench was on the opposite side of the volcano (the window inside the room faced the volcano). The free breakfast was a generous voucher for breakfast at the restaurant right next door. The pool in the back was nice, but the hot tub was not working when we were there so the temperature was the same as the pool. Other reviewers on Hotels.com complained about the noise, but my husband and I didn't think noise was a problem. (The restaurant next door could be loud during the evening, but it quieted down by the time we went to sleep.) The free WiFi was down one night when we were there, but it was fixed by the next morning. The bathroom and the room itself were very clean, and the bed was just fine. All in all, we were satisfied.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, excellent view
The place is fairly new, rooms are huge, can accommodate easily 4 persons in double beds. Bathroom is clean and comfortable. The view from the rooms is direct to the volcano. The hotel is close to everything. The staff is quite helpful. The breakfast is beyond the normal continental and offers typical, american, continental, etc.

10/10 Excellent

Born to Travel

Liked: Cleanliness, staff & service, room comfort
Great stay and value!
Friendly staff and close proximity to Baldi hot springs which is a must do!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Mediocre at best
This is midway between a hostel and a hotel. It's very minimum. The room does have an AC, but no refrigerator or microwave oven. Beds, a small table and two chairs are all there is in the room.

8/10 Good

etiennemasse

Liked: Cleanliness, staff & service, room comfort
Nice view Arenal
Pool wifi good breakfast but on the side of the main road so bit nousy of the big trucks that pass by

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Poonam Reddy, detroit, mi

Liked: Staff & service
good
Descent for the price. It is off the center of town, so quiet in the night, but safe.

8/10 Good

Li, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean small hotel at the volcano foothill
Hotel Vista del Cerro is a nice small hotel at the Arenal volcano foothill. The front desk staff was friendly and attentive. The room was clean and spacious. We had a little problem in the ceiling. The owner and staff were very responsive and fixed the problems quickly. We did encounter a bit surprise during check-in. When we made the reservation with Expedia, we entered the ages of children correctly and prepaid the room price. At check-in time, the staff told us that the children are considered adults and we were asked to pay additional. Overall it was a nice hotel. Next to it there is a small restaurant Mi Casa - very convenient and great food.

8/10 Good

Nazish , houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
Good view of the Arenal volcano from the hotel. Room was spacious and clean, though the wifi signal in the room was weak, worked fine when we stepped out to the balcony. The hotel is a few km from downtown and La Fortuna waterfall. Staff is very pleasant. Will definitely there stay if we visit again.

4/10 Poor

Marie-Claude, Providenciales

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too noisy
It`s a family run hotel. The staff is very very nice but the hotel is on the main street and it`s start to be very very noisy at 5 am. The kids slept thrue it but not us. You also can hear the neighburg like they were in your room. The view is amazing and the staff friendly but if you want quiet don`t book there. Too expensive *$95 for 4*. Sorry for the owners but that`s the truth

8/10 Good

Andrew, NYC

Liked: Cleanliness, staff & service
Simple, clean place to stay when visiting Arenal
Vista Del Cerro is a small, simple hotel on the road from La Fortuna to Arenal. The room was a bit dim, though clean. The staff, though many of them didn't speak a lot of English, were extremely helpful in setting us up with tickets to go to the hot springs and taxis to take us to the national park and the restaurants in downtown La Fortuna. This is key, because given the hotel's location you'll need a ride to get either place (you could walk into town for dinner, but it's a ways down a dark highway).