Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Salt Lake City

The resort is just...ok.

Posted May 4, 2016
We felt like this place could be great but is just mediocre because of some rough edges that could stand to be polished. Sub-par staff, poor quality food for the most part, and pool which felt like too-warm bath water, at least in the hot daytime.
4 out of 5
by A verified traveler from New York, NY

Beautiful Hotel

Posted May 2, 2016
Cons: Went during dry season-- The rooms can be quite warm because of size and location. Make sure to turn on your AC and give it time to cool off the room
This hotel is beautiful, the breakfast was amazing and the views are breathtaking. Rooms are very large with high ceilings. Waterfall shower was amazing-- and staff is friendly. Its nice to have your own villa
5 out of 5
by Mauricio from San José

recomiendo el lugar

Posted May 2, 2016 on Hotels
Las fotos no muestran la belleza y tranquilidad del lugar
2 out of 5
by A verified traveler from san diego ca

Not worth the money

Posted May 2, 2016
I paid the upgrade for the jacuzzi on the patio. It didn't work and was dirty. First arrived and our door didn't work so they had to replace the whole handle. Bugs in the room. Food was the worst we had in 3 weeks of traveling. Flys all over the free breakfast. Pool bar didn't have anyone tending it at noon. Towels at front desk not at the pool
4 out of 5
by Michael

Relaxing Stay

Posted Apr 29, 2016 on Hotels
Beautifull, large rooms
5 out of 5
by Mauricio from Desamparados

Posted Apr 13, 2016 on Hotels
Excelente Atención
Comment from Hotel Management
Jun 25, 2016
Buenas tardes Don Mauricio, Muchas gracias por su comentario. Para nosotros son muy importantes. Esperamos tenerlo de vuelta en nuestro establecimiento para que disfrute de nuestros Restaurantes Ave del Paraíso y Arenal Koita y su menú Regional, así como nuestro Spa, Bar las Tejas, y Mucho mas. Bendiciones. Shirlene Moya. Reservaciones.
4 out of 5
by A verified traveler from Ontario canada

Quiet hilltop villa

Posted Apr 12, 2016
Staff was excellent Food excellent. Location close to volcano and many attractions. Cool evening breeze due to hilltop setting. Nicely landscaped. Highly recommended to all
Comment from Hotel Management
Apr 20, 2016 by Shir, Hotel Management
Good afternoon. Thank you for your comment. The location of the hotel is great advantage for those cool evenings with an excellent breeze. We hope you back and enjoy our service Restaurant, Spa , Tours, and more. Blessings. Shirlene Moya S. Reservations.
3 out of 5
by Maria

Posted Apr 12, 2016 on Hotels
El hotel es muy bonito, ideal para relajarse y descansar, pues está inmerso en la naturaleza. Lo único que no me gustó es que las habitaciones no tienen nevera.
Comment from Hotel Management
Jun 25, 2016
Buenas Tardes. Su comentario es muy importante para nosotros, y tomaremos en cuenta su sugerencia. Los esperamos en la proxima visita. Bendiciones. Shirlene Moya S. Reservaciones.
4 out of 5
by Markus from Munich

good to stay to see the vulcano

Posted Apr 11, 2016 on Hotels
We spent some time to see the vulcano Arenal. This hotel is placed between the city of La Fortuna and the vulcano/lake. The room are quite large. All is in good shape
5 out of 5
by A verified traveler

Great hotel

Posted Apr 10, 2016 on Hotels
Very nice hotel, with great view to Arenal, and great location