Ratings based on 266 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Galveston,Texas
Nice resortPosted Oct 3, 2015
Pros: You have to love the rock shower.
Cons: No spa on property
Location: Do not miss the water fall a little hike but worth every step.
Very well landscaped property the property is some what hilly but almost all of Costa Rica is. A little off the main road but a very good road coming in to the resort.
for Everyoneby A verified traveler
Lone TravelerPosted Sep 21, 2015
I had a wonderful time! I'm a student living in San Jose so any chance to get away for the weekend I take! I found the deal for mountain paradise through Expedia a d thought what the heck! I was not disappointed. They greet you with a cocktail on arrival and are a very responsive friendly staff. Huge thanks for Alan for helping me with my shuttle back to the city (he stayed on hold with the company until someone helped with my travel arrangements). The rooms are huge! And the bathroom..a rainfall shower inside...and a spa to relax with volcano views outside your room. The pool has a swimup bar with one small cool pool and the rest heated. Restraunt is very clean and open and the food is great. I wish I had a chance to go into town before I left but I was only there for a night. Has it been longer--i may have been bored. They help schedule any tours at the front desk! I would book here again for a weekend getaway for sure!
for Everyoneby A verified traveler from Miramar, FL
Wonderful ExperiencePosted Sep 21, 2015
Pros: The STAFF are All Wonderful, Kind, Helpful, Friendly, Accommodating, and willing to go above and beyond to please. Excellent Staff.
Cons: A few of the rooms need attention to correct the musty smell caused by the lack of ventilation due to the rainforest surroundings.
Location: The location is breathtaking, the resort has a direct view to the volcano and is a wonderful sight to see. The entire resort is a beautiful rainforest
From being greeted at the lobby with refreshments to being escorted to our rooms, the staff made us feel welcome. They all spoke English and were extremely professional and friendly, kind and helpful. They served complementary breakfast with a variety of choices that leave you full through dinner time. Their restaurant also has an amazing view of the volcano and they keep it very clean. Their service is wonderful. The pool area was very inviting as well. This hotel is a 4 star rustic facility which offers a quiet and private setting during September. The excursions are professionally scheduled and managed and the spa offers inviting treatments. Overall the staff aim to please and really go above and beyond. We experienced a musty smell in our room and by the second night is was not tolerable, but the staff worked very hard to accommodate us to another room, and when their lack of availability prevented it, they upgraded us to a suite at no extra charge just to make sure we were happy and comfortable. We couldn't have asked for a better place to stay.
for Everyoneby A verified traveler
Pura VidaPosted Sep 21, 2015
The staff is amazing and the room are very spacious. The only complaint is the tour are very expensive.
for Everyoneby A verified traveler from C, Roma
Hotel immerso in un bel giardino tropicalePosted Aug 14, 2015
Camere spaziose con patio nel bel giardino curato, bagno fantastico! Personale gentile, bella piscina vista vulcano con zone calde e fredde. Colazione nella media. Unico neo: camera non pulitissima. Comunque consigliato
by A verified traveler from NJ
Not what the pictures showPosted Jul 17, 2015
Pros: I thought the rooms and bathrooms were large.
Cons: The property needs an improved larger pool or pools, better beds, a small store, and management which is aware of the short comings.
Location: The hotel is centrally located and is convenient for many outdoor activities just like many of the hotels in that area.
I stayed at the Mountain Paradise with my family for four days. The reception area is dark with poor lighting in the evening and night. There is no small store for purchases of little items or "what have you" on the property. The internet wifi service available in public places is slow and unreliable. The pool area is very small and misleading in appearance from the pictures. They have small jacuzzi's in the patio outside of the rooms which does not appear to be used. I can not understand why they did not put the money towards having a nice pool on the resort property and not have jacuzzi's which don't appear to be used. The rooms and bathrooms are very large which is nice. However, the beds have thin mattresses on slats without box springs, so a person should really like an extremely firm bed if they stay on the property. The restaurant has complementary breakfast in the morning which is OK, but a little starchy if you know what I mean. They serve fresh fruit usually papaya, watermelon, and pineapples which is tasty, but uncovered in a open restaurant area, so the many insects in the area are enjoying it too. I have stayed four times in the Arenal area at the resorts: The Lost Iguana, The Arenal Springs Resort, and Silencio del Campo. They were all nicer properties with better meals, pools, internet service, and rooms. The Arenal Springs Resort costs about the same money and is a much better resort in my view. The others cost more and are nicer.
for Everyoneby A verified traveler from New York
Amazing hotel and dedicated staff!Posted Jul 17, 2015
I'm scared my review won't make enough justice to this amazing experience my family and I had. We stayed at this hotel for 6 days, we just got back and we can't wait to visit again!! Not one employee ever gave us an attitude or negative response!! I've never visited a place where each and every staff member is so committed to make you feel so comfortable and fulfill all of our needs. From the wet bar and all the guys there like Randall and the other guy who shared the shift with him (I forgot his name) to the lobby employee Josue, the ladies taking care of the front desk during the day, the kitchen staff and even security (Andrei and the rest of the guys) and the room service staff, words are not enough to thank you guys for such extraordinary service and experience, not to mention the restaurant staff!! I wish I remembered each and everyone's name. Every morning for breakfast we felt like royalty, food amazing and good. Even the hotel driver was an amazing gentleman. We got picked up at the airport by the hotel service and like the overall experience it was great. If I was to go into details I won't finish this review lol! But overall it's an outstanding place, with an astonishing view and rooms with the best team to spoil and make your vacation the best ever! Really nice people!! Can't wait to visit and see all the guys again PURA VIDA!!
for Everyoneby A verified traveler from miami
Good stayPosted Jul 14, 2015
Staff and food we're my favorite! Chef is the best one there. Loved Jonathan and Douglas at the bar. The only negative is the pool should be updated or painted.
for Everyoneby A verified traveler from Boston
Fantastic view of volcanoPosted Jul 9, 2015
Pros: I liked it's location to all the adventure sightseeing and the views of the volcano.
Cons: The mattresses on the beds need to be thicker or more plush. The beach chairs at the pool need to be more comfortable.
Location: The location in the La Fortuna area is excellent and convenient to all the many adventure sightseeing tours that are available.
Excellent resort with the best views of the Arenal Volcano. Hotel staff very accommodating and will do anything to make your stay memorable. The rooms are spacious and the rainforest shower amazing. One of my suggestions is for the resort to upgrade their mattresses to be more plush as they were a little on the thin side. My other suggestion is for the resort to upgrade their beach chairs to be more comfortable as their current hard wood beach chairs are very uncomfortable. The food at the main restaurant was very good. The resort is conveniently located to be near all the adventure sightseeing. I did ziplining, waterfall rappelling, the volcano hike and a rainforest night walk. If you are looking for a tropical resort in a quiet area, then this is the place for you.
by A verified traveler from Los Angeles, CA
Close to Main Arenal ActivitiesPosted Jun 29, 2015
Hotel is close to everything (zip line tours, hot springs), so it's conveniently located and easy to get around town from here. I felt that the food in the main restaurant was overpriced. We were told that happy hour was from 5-6 and the bartender refused to acknowledge that. That was really weird. The rest of the staff was extremely friendly and helpful.