Lack of paradise...More like glorified camping
Posted Oct 20, 2016
We booked this as part of our honeymoon trip to Costa Rica. We were supposed to stay for 4 nights. It looked great online, and the reviews seemed to state what we were looking for. While I understand that we were staying in the jungle, I did not expect the jungle to be staying in our room. When we got to our room, we immediately realized that it was not what we were looking for. The room looked dirty. The front door was not sealed properly, and had approximately a 1/2 inch gap around the perimeter, which allowed MANY bugs to find their way in. The "porch" double doors had a 1/2 inch gap on the bottom, as well as a 1/2 inch gap between both doors, again, allowing bugs (which we saw) to enter. I woke up the next morning with multiple bug bites. The bathroom was gross. We refused to walk around without shoes on. The bed was the most uncomfortable thing we ever laid on. The next morning we realized it was just a box spring. We spoke to the staff and they kindly moved us to another room. Unfortunately, the move left us with a queen size bed, when we paid for a king, as well as no view of the volcano, which we also paid for. We tried the room out for the second night stay there, but both doors still had gaps, the conditions were still dirty, and there were still multiple bugs in the room, and now there were ants in the bed. We had it and moved to another hotel. Hotel refused us a refund for the next 2 nights we were supposed to stay, and Expedia has been no help either.