Ratings based on 408 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
I loved the location of this hotel, and a bonus was that we were able to go to the hot springs for free!
Comment from Hotel Management
Jun 27, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your review. As you mentioned, all our customer has the free acces to the hot springs of our sister hotel Volcano Lodge & Springs. We are pleased to read that our location was a highlight during your stay in our hotel. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great for the La Fortuna area

Posted May 24, 2017
Without staying at a resort, this was one of the better hotels that you can get in the area. The staff is very nice and the rooms are really great for what you pay for. They have safes for you to put your belongings, and they have a great outdoor pool facility. They even give you free coffee and tea daily. The room itself has no real frills, basic bed, but it's clean and has great air conditioning. Some minor ants in the bathroom, but otherwise it's lovely. Just know it's about a 25 minute drive from all the mountain activities, but this is the closest real city.
Comment from Hotel Management
May 24, 2017 by Gerardo Pérez H., Hotel Management
Hello Patricia, thank you for your time to write us a comment. As you mentioned, we are a termal hotel with an amazing view of Arenal Volcano and with a convenient location close to the most of the activities in the area. All our staff is professional and serve you in the best way. We are pleased to read that you had a wonderful stay in our lodge and that you enjoyed of our facilities. Please visit us in the future. It will be a pleasure to serve you again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Nice hotel. nice staff

Posted Apr 5, 2017
Pros: nice location. good valeu
Cons: 1 person doesn't need 2 beds....if possible. would have been nice to have some room in the room
Arrived at La Fortuna. town is small. Most restaurants are walking distance
Comment from Hotel Management
Apr 5, 2017 by Gerardo Pérez H., Hotel Management
Hello RY, thank you for your comment. The Customer Relations Department is grateful for your time and effort in evaluating our services. We will consider your contribution about the bed and the space in your room. Once again thank you for your feedback. It help us to improve in all our procedures. We regret that your stay not was perfect. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California, USA

Nice stay with excellent staff.

Posted Apr 2, 2017
Location: Shopping and restaurants walking distance. Decent sushi restaurant adjacent to hotel.
Enjoyed the location as it is close to town but away from some of the traffic and noise of town. The room was comfortable. Pool and Jacuzzi were a nice treat. Breakfast was included and good/plentiful. The only downside was that I tried to extend my stay had to wait until my checkout day to be told that there were no more rooms available.
Comment from Hotel Management
Apr 3, 2017 by Gerardo Pérez H., Hotel Management
Hello Vic, thank you for your review. It is very important for us to know the opinion of all our guest. We regret the situation with the extra night. We were full. We hope yoy had the chance to visit us again. It will be a pleasure to serve you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Playa del Coco, Costa Rica

Nice hotel, ideally situated, close to everything

Posted Mar 30, 2017
Pros: Location
Cons: nothing. All our needs met!
Location: Lovely restaurant close by that we visit and enjoy all the time. Near the city square with a lot of shopping close by.
Our go to place in LaFortuna. Have recommended it to our friends who also enjoyed their stay there. Rooms are spotless, excellent breakfast. Inviting pool. What more do you need!!
Comment from Hotel Management
Mar 30, 2017 by Gerardo Pérez H., Hotel Management
Dear Robert ! The Customer Relations Department is grateful for your time and effort in evaluating our services. Is good to know that you enjoyed our services. As you well mentioned we have a convenient location close to the all activities in the area. Also, our restaurant serve you in the best way they can. We hope you can visit us again very soon. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Posted Mar 30, 2017
The hotel is located right near the center of La Fortuna, and it's easy to walk to number of restaurants. The staff were excellent, and helped us plan our itinerary in detail - with some good advice, and going beyond the obvious places/tours (if you insist on asking them for alternatives :)). The rooms were a good size, very clean, ample parking place - and basically a well functioning place. Breakfast was great. And they give free passes to hot springs at another hotel! The only down side i would list is it lacked character compared to other places we stayed in Costa Rica - but that didn't matter for us, as you can see Arenal right in front on clear days, and we were out and about all day :)
Comment from Hotel Management
Mar 30, 2017 by Gerardo Pérez H., Hotel Management
Hello Sen, thank you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services. Is good to read this kind of comments which help us to improve in all our procedures and services. As you mentioned, we have a nice view of Arenal Volcano from the swimming pool and our restaurant. Also, our staff makes your experience wonderful. Once again, thank you for your feedback. Kindest Regards,
5 out of 5
by A verified traveler

Highly recommend it.

Posted Mar 28, 2017 on Hotels
It is a great small place. Great value for money.
Comment from Hotel Management
Mar 31, 2017
Dear customer, thank you for your positive review. We are pleased to know that you enjoyed of our services. Please do not hesitated to visit us again. It will be a pleasure to serve you in the future. Kindest Regards from La Fortuna, Costa Rica. Gerardo Pérez H
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with free access to hot springs!

Posted Mar 26, 2017
This hotel would normally be out of our backpacking budget, but we got 40% off through Expedia so decided to splurge a little - and it was well worth it! The breakfast buffet and pool/jacuzzi alone made this place stand out, and then we found out that the parent owner also owns a nearby resort with hot springs so we had free access! The hot springs were so nice, especially after a difficult hike to Cerro Chato earlier that day!
Comment from Hotel Management
Mar 27, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your feedback. We are very happy to know that we were able to exceed your expectations and that you enjoyed of our services. We hope you can back soon. It will be a pleasure to serve you again. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful friendly staff.

Posted Mar 26, 2017
Nice little hotel, staff were very helpful and friendly when asked about the area. Room was clean and has what you need.
Comment from Hotel Management
Mar 27, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for your review. We strives to give you an excellent service always. We hope you can visit us again in the future. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Value, Adorable Boutique Style Hotel

Posted Mar 23, 2017
Awesome experience, clean rooms, hot water showers and helpful staff, breakfast was great. Definitely a great experience for the cost.
Comment from Hotel Management
Mar 23, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, we want to give you the thanks for your feedback. It give us the energy to keep improving in all our procedures. We hope you has been an unforgetable experience with us. Kindest Regards,