Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Nice hotel

Posted Apr 24, 2016
The staff were very friendly and helpful. The hotel room was nice and comfortable. The hot springs was the highlight of the resort. Just beautiful! The only con is the food. The food and drinks were not good at all. We ate at both restaurants. They are very overpriced. You can get better food in town for way less.
5 out of 5
by Avraham from Israel

Excellent

Posted Apr 22, 2016 on Hotels
Perfect suite and very good service
Comment from Hotel Management
May 29, 2016 by Gerente, Hotel Management
Hello Thanks for your review, we are glad to know we exceed your expectations. Kindest regards Yendry Espinoza Resident Manager
5 out of 5
by A verified traveler from P. New Jersey

Best time at Tabacon hot springs

Posted Apr 22, 2016 on Orbitz
Tabacon thermal springs is a unique place. There are terraces with cascading water, even waterfalls. You can have water massages and gentle flow of warm water over you. Beautiful gardens, pool with the water slide, tiki bar or secluded tiny pools to choose from.
5 out of 5
by Rick Culleton from Austin, Texas

My favorite hotel in Costa Rica for 20 years.

Posted Apr 19, 2016 on Hotels
This place is as consistent as they come. Always perfect.
Comment from Hotel Management
Jun 25, 2016 by Gerente, Hotel Management
Dear Rick We're so glad you enjoyed everything and thank you for taking the time to provide your feedback. It is an honor to be considered your favorite hotel in Costa Rica for 20 years and we hope to be your favorite for the years to come. Thanks for your preference Kindest Regards Yendry Espinoza Resident Manager
5 out of 5
by A verified traveler

Posted Apr 19, 2016
Adult only area of hot springs was worth every penny!
Comment from Hotel Management
Apr 22, 2016 by Gerente, Hotel Management
Dear Wendy Thanks for your comments. We are glad to know you spend time at the Shangri-La Gardens, we created that space to give our guests a private area to relax. This is excluisve for hotel guests 18+. We’re looking forward to having you again as our guest Regards Yendry Espinoza Resident Manager
5 out of 5
by A verified traveler from Seattle

Lovely respite in the rainforest!

Posted Apr 19, 2016 on Orbitz
Pros: It's quiet, beautifully appointed and situated well for many outdoor adventures. Access to the hot springs is a major bonus.
Cons: Not a darn thing.
Location: Many tours and excursions are easily accessible from here. Hikes, wildlife viewing, bird watching, waterfalls, river rafting... you name it.
We finished our Costa Rican excursion in the rain forest and stayed at Tabacon. It came recommended by work colleagues and I'm so happy I took their advice. We spent our days exploring the jungle (hanging bridges, La Paz, Arenal), dining in Fortuna and our evenings in the hot springs. That by itself was such a treat. My kids enjoyed it as much as I did.
5 out of 5
by A verified traveler from San Jose, CA

Dream-like

Posted Apr 11, 2016
The highlight of this stay was the hot springs itself. They were not like anything I had ever seen before and they were like something out of a dream, especially at night. They were that impressive, whether or not you are one who would enjoy sitting around for long periods of time in hot mineral water. The hotel itself was also terrific, especially our room (Tabacon suite). I don't know what a "standard" room is like, but I can say the suite we were in was extremely clean, spacious, and well-appointed. Sofa bed and roll away bed for our two kids were already in place and made when we checked in. Staff were all friendly. Check-in on a Wednesday afternoon was painless and there was no wait.
Comment from Hotel Management
Apr 22, 2016 by Gerente, Hotel Management
Dear Chris It's wonderful to hear that you enjoyed your stay and we're grateful to have your feedback. I am so happy to hear that you and your family enjoyed your suite as well as the thermal experience in the heart of the rainforest. We hope to have the pleasure of hosting you again soon! Cordially Yendry Espinoza Resident Manager
5 out of 5
by A verified traveler

Relaxing vacation

Posted Apr 10, 2016 on Hotels
Overall great spa experience. Especially the hot springs.
Comment from Hotel Management
Jun 18, 2016 by Gerente, Hotel Management
Hello Thanks for your review. It is great to know you truly enjoyed the hot springs and spa experience. On behalf of the entire Tabacon family we hope to have the opportunity to serve you again in the future. Regards Yendry Espinoza Resident Manager
5 out of 5
by A verified traveler from Lake Geneva, Wisconsin

One of the best hotels/resorts in Arenal region.

Posted Apr 6, 2016
The Orchid rooms were lovely. Very nice all around. Fabulous food on site. Terrific staff. The hot springs are definitely the best in the region. Just spectacular. Tabacon is my number one resort recommendation in the Arenal region.
Comment from Hotel Management
Apr 22, 2016 by Gerente, Hotel Management
Hello Thanks for your review, we really appreciate your preference! We are glad to know you enjoyed your stay, including our new Orchid Rooms, the food and the thermal experience in the heart of the rainforest. We would enjoy having you back in the near future and hope this was the first of many trips! Regards Yendry Espinoza Resident Manager
4 out of 5
by A verified traveler

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Gerente, Hotel Management
Hello Your feedback is appreciated, it would be nice to have more details about your experience to know why we were not able to receive a 5-star rating Kindest regards Yendry Espinoza Resident Manager