Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Nice hotel with a great view of the Arenal Volcano

Posted Feb 8, 2016
Pros: See above
Cons: See above
Location: The hot springs are a must. We also did the Arenal Hanging Bridges and went into town to shop, eat and have a massage.
We celebrated my 50th birthday in CR and stayed at Tabacon for the 2nd half of our stay. The hot springs are the highlight of this hotel. Although they are a little ways down the street from your actual room, they are worth the short walk or easy hotel shuttle. Tabacon staff was very accommodating and the rooms were quite nice. The workout room is adequate, although could use some updating and they need the free coffee/tea to be available and not run out before 8 am. A trip to downtown La Fortuna is well worth it. The shopping and dining was lots of fun and get a massage at La Suenas spa. The therapists there were excellent and 1 hour was only $35 (we worked a 2 for 1 deal).
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Beautiful hotel

Posted Feb 6, 2016
Upgraded without asking. The best hotel stay I have ever had. The staff was amazing the room with the view was phenomenal. The attention that was given to us was very welcoming. The whole experience is beyond words.
Comment from Hotel Management
Feb 8, 2016 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, We appreciate your preference. It is an honor to be considered the best hotel stay you have ever had. We’re glad to know you enjoyed the room upgrade, staff service and the whole experience. We look forward your next visit. Kindest Regards, Yendry Espinoza Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

A piece of paradise in the Rainforest

Posted Feb 4, 2016
Pros: The view from room was GREAT! The staff was amazing! Happy hour at the hotel lobby was a plus!
Location: We went to the Arenal Hanging Bridges, rode La Pradera ATVs, and visted Catarata waterfall! All of which we enjoyed.
I would definitely recommend Tabacon Grand Spa Thermal Resort to any one planning on staying in Arenal/La Fortuna area. From the time we arrived to the time we left, we had a great time. The staff was very helpful and was always available to assist us with any of our needs. The Hot Springs were very relaxing and left our skin feeling AMAZING! Dinner at Los Tuncanes was delicious. Deivy has great customer service I give him two thumbs up. Nancy in guest relations made my BIRTHDAY special I give her two thumbs as well. Orlando the bell boy was one our favorites, very nice young gentleman. If we were ever to return , we will be staying at Tabacon!!!!!
Comment from Hotel Management
Feb 8, 2016 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, Thank you for such an amazing review, we are pleased to know you had a special birthday celebration at Tabacon. We are glad you enjoyed everything about your stay, including the view from your room and the happy hour in our lobby bar. Our staff is always there to serve, we are pleased to know you found them friendly and helpful, your comments give us the chance to recognize and thank our team for their hard work each day, we will share your comments with them. We look forward to serving you again when you return to Costa Rica Cordially, Yendry Espinoza Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

This is not a hotel, it's paradise

Posted Jan 26, 2016
Pros: Natural hot springs are amazing. Hotel rooms are comfortable, spacious and up-scale.
Cons: Bed mattress was too soft, it gave me a terrible back ache even though I am relatively fit person.
Location: Volcano is near by. We went hanging bridges tour in the forest and it was educational and fun.
This hotel makes you forget all of you problems other than money. It is expensive. But rest assured, you'll rest.
Comment from Hotel Management
Feb 2, 2016 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, Thank you for your preference. Most of our guests consider our hot springs as a Paradise on Earth and you just confirmed it. We're glad you enjoyed Tabacon experience, including the amazing hot springs, the room and our facilities as well as the surrounding main attractions. We are sorry about the issue you present with the bed mattress, your comment was shared with our rooms division manager to be considered. We hope to have the pleasure to serve you again in the future. Kindest Regards, Yendry Espinoza Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Relaxing stay!

Posted Jan 22, 2016
Pros: The hot springs are the best around
Location: Not too far from downtown just a short cab ride to restaurants and some of the guided tours
First of all thanks to Jessica who helped us with the check in process. Since we didn't get the room of our choice she was able to get us into a better room. Everything was great from the accommodations, service and the hot springs. Make sure you give yourself enough r&r to enjoy the hot springs!
Comment from Hotel Management
Feb 2, 2016 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, Thank you for your comments, it is an honor to be considered the best hot springs. We’re glad Jessica was able to assist you with your check-in process. Your comments give us a chance to thank and recognize our team for a job well done and we hope to have the pleasure of serving you again soon! Thank you for your preference. Kindest Regards, Yendry Espinoza Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best pool in the world!!

Posted Jan 8, 2016
Great pool!!! It us an amazing place to be. The breakfast is expesive
Comment from Hotel Management
Jan 12, 2016 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, Thank you for your review. It is an honor to be consider the best pool in the world, we are glad you enjoyed our natural thermal experience. Looking forward your next visit. Best Regards, Yendry Espinoza Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mex

Maravillosa

Posted Jan 7, 2016
Pros: Localización ,servicio y alimentos
Cons: La regadera fuera de la tina en la suite de luna de miel
Location: Aguas termales.......se sacional
Sensacional, a pesar de la lluvia y neblina. Los cuartos, la piscina, y los jardines........precioso
Comment from Hotel Management
Jan 13, 2016 by Yendry Espinoza, Gerente Residente, Hotel Management
Hola, Apreciamos sus comentarios. Nos complace saber que disfrutó una estancia memorable y que la ubicación del resort, nuestro servicio y la selección de comida excedieron sus expectativas. Su sugerencia acerca de la regadera en las habitaciones de luna de miel la tomaremos en cuenta. Esperamos poder servirle nuevamente en un futuro. Saludos cordiales, Yendry Espinoza Gerente Residente
5 out of 5
Recommended
for Everyone
by A verified traveler

heaven on earth

Posted Dec 4, 2015
Pros: the hot springs
Cons: A greater variety of dining choices. A hamburger is $20. We usually ate off premises.
Location: The Arenal National Park, Fortuna Waterfall, Mistic Gardens, rafting, waterfall repelling
The hotel has been wonderfully upgraded since our first stay years back. The decor is clean and modern, our room was huge with a beautiful bathroom The best part of Tabacon, however, remains the hot springs. I think if I make it to heaven I'll say, "Oh, it's Tabacon!"
Comment from Hotel Management
Dec 11, 2015 by Yendry Espinoza, Resident Manager, Hotel Management
Hello, First, I would like to thank you for visiting our hotel for a second time. It is an honor to be considered a heaven on Earth. We’re glad you enjoyed your stay especially our unique thermal experience. We shared your feedback about food selection with our F&B team for consideration. We hope to have the pleasure of serve you again in the future. Sincerely, Yendry Espinoza Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Guest Services- Nancy

Posted Dec 4, 2015
Nancy- from guest services, was so professional and help us to change our hotel plans as I became sick and needed to return home before our scheduled time. we were having trouble cancelling our other hotels due to Costa Rica phone system / lack of cellular connection, and she helps us tremendously with these situation and we were able to recover some of the expenses due to my illness and early departure from the country. She was very sweet! I also received 50% off return from 1 night that we needed to cancel instead of loosing the cost of full night penalty at Tabacon. The bell door service was very helpful too- everyone worked as a team and we sensed good customer service under stressful circumstances.
5 out of 5
Recommended
for Everyone
by A verified traveler from David León

La Fortuna un lugar fantástico.

Posted Nov 30, 2015
Un hotel situado en las faldas del volcán Arenal, el personal se esfuerza por los huéspedes Tiene unas aguas termales increíbles, si existe el paraíso seguramente es algo como estar ahí.