Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by jillian m.

amazing

Posted Oct 14, 2015 on Orbitz
awesome! i love every single thing about the hotel
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel but bad food.

Posted Oct 13, 2015 on Hotels
Great hotel and hot spring, but bit far away from everything. Expensive and Bad food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel but pricey food

Posted Oct 12, 2015
Pros: Clean and comfortable. The landscape is amazing!
Cons: Food and roads to the Hotel.
The hotel is beautiful but the road to get there from the closest town is very bad. I think for 5-star hotel the roads should be much much better and to have available free transportation from hotel to town and vice versa at least every hour.
5 out of 5
Recommended
for Everyone
by A verified traveler

Eine Nacht im Paradies

Posted Oct 10, 2015
Wunderschönes Hotel mit traumhafter Anlage,die den Preis absolut rechtfertigt. Sehr freundliches und äußerst hilfsbereites Personal. Zimmer übertreffen die Erwartungen um einiges.
5 out of 5
Recommended
for Couples
by Yuliya

This traveler left a rating score only Posted Oct 10, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Kristi

This traveler left a rating score only Posted Oct 7, 2015 on Hotels
4 out of 5
Recommended
for Couples
by william g.

Beatifull place

Posted Oct 6, 2015 on Orbitz
Beautiful place, the staff was very welcoming, the restaurant staff was great, the thermal waters were amazing, the only negative comment is the road to go to the resort it was terrible, is a 2 mile punishment, we couldn't eat outside of the hotel and come back to the hotel right away because the road was soooooo bad that my wife got sick of the stomach, toooo bumpy. Three out of the four days we couldn't leave the hotel. I told the staff that I will return when they fix the road.
5 out of 5
Recommended
for Families
by Ingrid from Palm Coast, Florida

The best view of Arenal

Posted Oct 5, 2015 on Hotels
Awesome!!!! Room cleanliness would have received a 5 but there were many bugs alive and dead in the room. I call the front desk and it was handled by the time I got back to my room. The staff was extremely accommodating. Can't wait to go again next year.
5 out of 5
Recommended
for Couples
by isabel

Vistas al volcán

Posted Oct 1, 2015 on Hotels
Espectaculares vistas al volcán, con máximas comodidades. Un lujo de habitación.