Ratings based on 389 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Amazing resort with breathtaking views

Posted May 12, 2017
Pros: Everything
Cons: There is nothing that can be improved, everything was exceptional.
Location: It is located in La Fortuna near the Arenal Volcano. The landscape is breathtaking. You get to experience nature like you never have before.
My wife and I went to The Springs Spa and Resort for our honeymoon. We stayed there for 7 nights and it was absolutely AMAZING. I have been on many trips and I have never experienced such great service. Every employee we encountered at the resort was outstanding. The food was delicious! We ate at every restaurant at the resort and each meal was exquisite. We actually are planning to go back for our 5th year anniversary. There is not one bad thing I can say about this resort. We were blown away by the level of service we received and the amazing landscape. Pura Vida!
Comment from Hotel Management
May 15, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest, Thank you for your good comments, for us it´s really nice to know how much you enjoyed your honeymoon. For us it´s important to know how good was the service that we offered to you sice all of our staff work hard and do the best to make our guests feel as good as home, and we are more than happy for the entire team that is working for the resort. Let us know if you are planning something special for your 5th year anniversary and will be our pleasure to help you making memorable that special date.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional resort, service and views!

Posted May 10, 2017
This resort is amazing! The views from our room of the volcano were breathtaking! The staff was so wonderful and took care of everything we could have possibly needed! Special thank you to John Picart for ensuring our room and experience were perfect! This is our 2nd trip to the Springs and we will continue to keep coming back! This resort is spectacular!!
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest, Thank you for your good comments, for us it´s gratifying to see how much you enjoy your stay. Our daily work is to make our guests happy. We hope to see you back in the resort for the third time and more times in the future. Don´t hesitate to contact us for any further assistance with reservations. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great view and hotel worth finding

Posted May 8, 2017
Pros: Hot springs pools and personal hot pool on patio.Horse back riding was superb.Staff remembered names
Cons: Road into resort
Location: Tourist stuff with the Arenal volcano as focus.Other hot springs .Nice hike in National Park.
Excellent hotel in what appears to be the middle of nowhere.Exceptional service.Fabulous views of the volcano.Hot springs without the crowds.Kids friendly.
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Dear guest thank you for your comments, the Resort is huge 165 acres, that's why everyone has the opportunity of enjoyed hot springs and the other facilities without crowds, we are happy that you were able to enjoy with your family the stay at the Resort.! We hope you can visit us again.! Thank you again .!
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Beautiful relaxing resort!

Posted May 8, 2017
Fabulous hotel with amazing staff! Service was wonderful, food was excellent and the natural springs were just awesome. The rooms are beautiful, large ( the bathroom is huge) and all rooms have a gorgeous view of Arenal volcano. Have plenty of Things to do at the resort or can take any one of their fun tours. Would come back here in a second!
Comment from Hotel Management
May 11, 2017 by General Manager Luis Campos, Hotel Management
Hello dear guest, These photos are beautiful we are so happy to know how much you enjoyed your stay with us.! Will be nice to see you again in the Resort, don't hesitate to contact us if need further assistance with reservations.! Thank you for your good comments .!
5 out of 5
Recommended
for Everyone
by A verified traveler from Trujillo

Paradise!

Posted May 7, 2017
Gorgeous resort with excellent service! Will definitely return again.
Comment from Hotel Management
May 10, 2017 by General Manager Luis Campos, Hotel Management
Hello dear guest, It awesome to know that you enjoyed, we will be waiting for see you again.! Let us now if need further assistance with reservations.! Thank you for your comment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Great Hotel! Our stay was amazing. Can't wait to go back.
Comment from Hotel Management
May 7, 2017 by General Manager Luis Campos , Hotel Management
Dear guest, Thank you for your comment.!! We will be more than happy to have you back in the Resort .! General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel I have ever stayed.

Posted May 4, 2017
Incredible springs, great confort, excelente food and service.
Comment from Hotel Management
May 5, 2017 by General Manager Luis Campos , Hotel Management
Dear guest, Thank you'd or your good comments and for let us know your opinion which is really important because it help is to improve our performance.! We hope you can visit us again.!
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was exceptional!!

Posted May 2, 2017
I would highly recommend this hotel. They didn't leave a single detail out! The service was exceptional and the staff was warm and friendly. Great choice!
Comment from Hotel Management
May 5, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank you for let us know how was your stay with us and for your future recommendations.! We will be happy to have you back again..! Let us know if you need further assistance.! Best regards. General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Resort

Posted Apr 28, 2017
Amazing Experience. Centrally located to all tours. Beautiful place.
Comment from Hotel Management
Apr 29, 2017 by General Manager Luis Campos , Hotel Management
Dear valued guest, Thank you for your comments, we are glad to know that you enjoy staying with us and of the tours that La Fortuna and the Resort offer to our guests.! General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Just lovely!!!

Posted Apr 14, 2017
Everything was perfect. All the outdoor activities can be done in the resort premises. My horseback riding experience was lovely and William new he hotel and zoo history to perfection. Will definetly return with family. Only thing missing was fresh and natural juices for breakfast and drink mixers. Would have expected that due to the location.
Comment from Hotel Management
Apr 17, 2017 by General Manager Luis Campos , Hotel Management
Dear guest, It's great to know how nice was you experience staying with us.! Our horseback riding is definitely a beautiful experience for our guests and William he is excelente we are happy to have him in our team.! Thank you for your opinion it help us to improve our performance.! Hope you can visit us again .! General Manager Luis Campos