Ratings based on 365 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautifully secluded hotel

Posted Mar 13, 2017
Really enjoyed our stay. Hot springs were incredible. Food was very fresh. The staff was very friendly and accommodating. The food is a little expensive - breakfast buffet is like $17 per person, so eat up. Location is about 3 hours from airport.
Comment from Hotel Management
Mar 22, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank you for your comments, for us is important the opinion of our guests. We are glad to know that you enjoyed your stay at the hotel, hope you can visit us again.! Thank you, General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort!!

Posted Mar 8, 2017
We really enjoyed our stay here. The resort was beautiful and had lots of private hot springs on site. The hotel staff was superb and super helpful. One thing to note is the resort is 3.5 KM off the main road and the only way to get there is through a pretty bumpy gravel road. This isn't a huge deal, but if you're looking to go into La Fortuna to explore, this hotel may not be in the easiest locations for that. A round trip cab ride is $40. However, the views from the rooms and the resort in general is enough to make you want to stay there and not go anywhere. Highly recommend the waterfall rappel tour that the hotel offers as well as the Sky Adventure Sky Trek. We also took a cab to the national park and hiked the rain forest, which was fun! Overall a great stay - we'll be back for sure!
Comment from Hotel Management
Mar 22, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest, It's really nice to know that you had a good experience staying with us. We totally agree with you, the view from the Hotel to the volcano and valley of La Fortuna makes unique this Resort making you feel like you don't want to leave.! Thank you for your comments it help us to keep improving our performance. Hope you can visit us again. General Manager Luis Campos
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great hotel amazing rooms

Posted Mar 7, 2017
This hotel has the actual hot springs in the hotel. It stretches down to the river where there are more hot springs. Rooms are amazing and relaxing. The whole hotel is amazing.
Comment from Hotel Management
Mar 22, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank for your good comments, we truly have one of the best hot Springs at La Fortuna and we are glad that you enjoyed of them.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CR

Nice relaxing place, great views

Posted Mar 6, 2017
The hotel has beautiful views, very nice hot springs, loved the "Perdido Springs area" its quite beautiful, being in the middle of the jungle in a hot spring really appealing. The staff is super friendly , to be super blunt only 1 room service guy was a little unhappy faced, but the rest of the staff was great. The restaurants are very nice, the fine dining restaurant had great food, great environment, and great stories from the staff. Will gladly return to The Springs.
Comment from Hotel Management
Mar 7, 2017 by General Manager Luis Campos, Hotel Management
Dear valued guest Thank you for the good comments, it´s great to know that you enjoyed the stay with us. We agree with you " Los Perdidos" Hot Springs are awesome and the favorites for our guests. We hope you can visit us again. General Manager Luis Campos.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Just beautiful!

Posted Mar 1, 2017
This resort was outstanding. Super impressed with everything from the staff to the views! Highly recommend!
Comment from Hotel Management
Mar 7, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, It´s great to see how much fun you had at the Resort, thank you for recommend us. Your good comments will motivate us to keep improving our perfomance. Thank you again, Gneral Manager Luis Campos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel! Excellent Hotsprings, Great Place!

Posted Mar 1, 2017
Indeed one of the best Hotsprings, thermal waters in Costa Rica, Everyone was very kind and polite, The installations was very clean and excellent looking. Many activities and very delicious food!
Comment from Hotel Management
Mar 19, 2017 by General Manager Luis Campos, Hotel Management
Dear guest, Thank you for the nice comments, for us it´s important to know that we fulfill your expectations. Hope you can visit us again, will be a pleasure to have you with us next time that you will visit La Fortuna. Best regards, General Manager Luis Campos.
3 out of 5
by A verified traveler from Connecticut now retired to CR

Nicely appointed hotel with awesome volcano views

Posted Feb 12, 2017
Pros: The room , the view, the thermal pool on our deck. I turn it on at 5 am for a dip. Not working. I call :We turn it on at 630 and off at 10 PM :(
Cons: I ask for ice, none around. I to ask where it is, they say they will send a maid with the ice. I decline. They persist More tipping required.Tip-city
Location: Took chips from minibar. $2. On checkout charged 75 for minibar. Complimentary bottle of wine charged and reversed after I object. A rip-off,
Pros: Beautiful rooms clean comfortable, ours with a volcano fed hot tub on our patio. Helpful staff, Awesome views Cons: Absolutely horrid road to get to the lodge, 3.5 km long. Check in: 3:30. Room "not ready" at 3:15. When I said "I called and you had 5 unsold rooms, these rooms should be cleaned already" Suddenly the room was clean and the keys were given to us. Along with a complimentary bottle of wine "for the wait". They park your car and keep the keys. They shuttle you to your room. As you descend to your room, I say "I need something from my car" which we pass on the way to the room. The driver responds, "if you need something from the car just call the desk." We are shown the impressive room, tip the driver, and get settled. After taking in the view and the room amenities, I call and say I need something from the car. 20 mins later no one has arrived. I call again,"i'm sending someone right away." No one arrives. Finally I snag an employee who happens to be driving by. I tell him that I called twice and no one has arrived. He goes to the nearest house phone, to call the office. The phone is not working. Finds another phone, and shortly a driver appears. He takes us to our car, we get what we need, he spends another 3 or 4 minutes showing us the hot springs and wildlife, and returns us to the room. We tip him. Room svc costs $5. We order a casada that costs $4 anywhere in CR. cost: $18, toast $5! food-mediocre.Cost $58 plus tip
Comment from Hotel Management
Mar 19, 2017 by General Manager Luis Campos, Hotel Management
Dear Valued Guest, Thank you for the comments, we appreciate the opinion of our guest that help us to improve your performance for offer the best service. Thank you again, General Manager Luis Campos.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, Canada

Made our trip even better

Posted Feb 4, 2017
Beautiful property Amazing staff Clean rooms Worth every penny
Comment from Hotel Management
Feb 16, 2017 by General Manager, Don Luis Campos., Hotel Management
Hello Mr. Umer Gilani, Thank you for choosing us as your destination at Costa Rica. We really appreciate the opinion of our guests, and It is gratifying to hear that you enjoyed your stay at the Hotel. Hope you can visit us again. Thank you, General Manager, Don Luis Campos.
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, IN

Beautiful hotel

Posted Feb 3, 2017
We arrived on a clear day and the view of the Arenal volcano when you walk into the hotel takes your breath away. Everything is top notch. It wasn't very clear the remainder of our stay so you can't see much of the volcano but the grounds and views are still beautiful. We ate at all the restaurants and all were great. Recommend the ahi tuna with bacon wrapped plantains.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Don Luis Campos., Hotel Management
Hello Patty, Thank you for choosing us as your destination at Costa Rica and for the good comments. The hotel’s higher altitude relative to other hotels in the area allows for not only incomparable views of the Arenal volcano, the lush valley, and the surrounding towns that sparkle at night, it is always impressing to see these views every day. We know Costa Rican food has a good fame, that is why all our restaurants do the best to fulfill the expectations of our guests. The Ahi Tuna with Bacon Wrapped Plantains is one of our favorite plates, it is great to hear that you enjoyed it as well. Thank you, hope you can visit us again. General Manager, Don Luis Campos.
5 out of 5
Recommended
for Families
by A verified traveler from Montreal, CA

Amazing Experience

Posted Jan 21, 2017
Pros: Everything honestly
Location: Great view of Arenal volcanoe with kayak, tubing and more nearby
Absolutely loved our time. The location, incredible views, newly built rooms with modern technology, etc and the staff, offsite activites, etc.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Don Luis Campos., Hotel Management
Hello Pete, Thank you for choosing us as your destination at Costa Rica and for the good comments. Our Resort is 165 acres with incredible views and many activities to do, this offer to our guests the best vacation experience. It´s nice to hear that you loved your stay, hope you can visit us again. Thank you, General Manager, Don Luis Campos.