Ratings based on 1,407 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Beautiful resort close to Volcano Arenal.

Posted May 11, 2017
Pros: The resort had beautiful green and vivid plants surrounding the premises. Hot springs, pool, restarant and bar. Clean rooms, Staff was very nice.
Cons: Can't think of anything.
Location: bungee jumping. nature trails, waterfalls, zip lining, hanging bridges etc.
I had a wonderful stay at the hotel. Hotel close to the La Fortuna town and close to Arenal Volcano activities.
Comment from Hotel Management
May 11, 2017 by Gerardo Pérez H., Hotel Management
Hello Shirley. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are pleased to know that everything was good during your stay with us. As you mentioned, we have beautiful grounds, relaxing hot springs and a service with a high quality. Once again thank you for choosing Volcano Lodge & Springs. Warmest regards, Gerardo Pérez H
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Spectacular morning views of volcano

Posted May 10, 2017
Restaurant was very good; recommend the carne de baca
Comment from Hotel Management
May 12, 2017 by Gerardo Pérez H., Hotel Management
Hello John, thank you for your review. Nice picture. Thanks for share it. We hope you can come back soon. It will be a pleasure to serve you again. Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views and hot springs!

Posted May 8, 2017
Pros: Loved the location and the view. Great value for the price.
Cons: The rooms could use a little updating.
Location: The hotel is about 15 minutes for the national park for Arenal.
The hotel was great for the price. Our room had excellent AC, great views and the Hot Springs were wonderful. The staff was great, just don't ask for a late check-out. We tried the hottest hot springs, with the man made waterfalls, and sitting areas. Then we jumped in the cold pool, and then went to the the other "cooler" hot springs. It was awesome the view from the pool was amazing and our breakfast was delicious.
Comment from Hotel Management
May 9, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for taking the time to share your experience in our lodge. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
3 out of 5
by A verified traveler

Posted May 8, 2017
Better hotels for less ...Free breakfast so so Check in problematic
Comment from Hotel Management
May 8, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for your time to evaluate our service. It is very important beause help us to improve in all our services and procedures. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Florida

Nice view of Arenal Volcano

Posted May 7, 2017
Pros: Everything!
Cons: Not much, maybe more vegetarian choices on the menu.
Location: Many activities are nearby. Loved Canoa Adventura and Sky Adventures.
Amazing view of Arenal volcano. There are 3 large pools with hot spring water and a couple cool pools. The trees and flowers around the lodge are well kept and so beautiful. We saw many humming birds and many other beautiful song birds. The restaurant had an incredible free breakfast. The bed was comfy. I would rate this hotel as one of the best hotels I have ever stayed at.
Comment from Hotel Management
May 9, 2017 by Gerardo Pérez H., Hotel Management
Hello Mary, thank you for this lovely review which collaborate with all the Trip Advisor users and give us the energy to keep improving in all our services and procedures. We are pleased to read that you had a wonderful experience with us and that you enjoyed our services in general. All our staff strives to give you a high quality service. Once again thank you for your feedback. Kindest Regards from La Fortuna, Costa Rica.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

very calm place.

Posted May 7, 2017
Pros: the gardens
Location: enjoy the thermal water
This is our second time in thi hotel and we are very satisfied
Comment from Hotel Management
May 8, 2017 by Gerardo Pérez H., Hotel Management
Hello Carlos, thank you for your preference. We are pleased to read that you enjoyed of our services like the hot springs and our beautiful gardens. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Exceptional value

Posted May 7, 2017
Fantastic place- our room had an incredible volcano view. Property was nicely tropically landscaped with footpaths and they have an impressive breakfast that was available early, 6:30am. Rooms were spacious and clean. Front Desk was knowledgeable and quite helpful with local activities.
Comment from Hotel Management
May 8, 2017 by Gerardo Pérez H., Hotel Management
Hello John, thank you for this positive review. As you mentioned, we have an inigualable view of Arenal Volcano and all our staff is professional and strives to serve you in the best way. We hope you can back to visit us. It will be a pleasure to serve you again. Best Regards from La Fortuna, Costa Rica.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. John's, Canada

Beautiful grounds, excellent staff!

Posted Apr 29, 2017
Hotel grounds are incredible, as is the view of Arenal Volcano from the pool/dining area. Hot springs pool, particularly the one with the swim-up bar, is beautiful, esp at night. Staff are super friendly and accommodating. Breakfast (included with room) was exceptional. Though not a big deal as we did not spend a lot of time in the room, only suggestion would be to update the room decor and get rid of a damp, musty smell in the room. Finally, my Expedia rate was significantly - significantly - better than the rate the hotel offered me when I contacted them directly.
Comment from Hotel Management
May 2, 2017 by Gerardo Pérez H., Hotel Management
Hello Jacknken, thank you for this lovely review. We are pleased to read that you enjoyed of our services and that you had a wonderful experience in our property. Please visit us again in the future. Once again thank you for your feedback. Kindest Regards and PURA VIDA !
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

A beautiful perfectly located hotel

Posted Apr 29, 2017
Everything was perfect with the exception of the food. Unfortunately the food prices are very high and at best the quality is below that of a fast food chain. Such a perfect well run hotel is spoiled by their food service. There are many resturants nearby which hve excellent food and reasonably priced. Stay here but eat elsewhere and your stay will be perfect.
Comment from Hotel Management
May 2, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your feedback. It is very important because help us to improve in all our services. We will consider your contribution about the quality and prices of the food in our restaurant. We hope that you can back someday. It will be a pleasure to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Beautiful view!!

Posted Apr 24, 2017
Overall it was amazing from the staff to the location couldn't ask for more. Must do again!
Comment from Hotel Management
Apr 26, 2017 by Gerardo Pérez H., Hotel Management
Hello Diego, thank you very much for your time in evaluating our services. We are glad to know that your stay was pleasant and that you enjoyed all our services. Thanks again for choosing Volcano Lodge & Springs. Kindest regards, Gerardo Pérez H