Ratings based on 1,432 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with volcano view

Posted May 23, 2017
Hot springs pools are fantastic. Nice happy hour. Beautiful grounds.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for your feedback. It is very important because give us the energy to keep improving in all our services. We are very pleased to read that you enjoyed of our hot springs and our grounds where you can see many kinds of birds, flowers and plants of the area. We hope you can come back someday. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

volcano lodge

Posted May 21, 2017
Nice room. 215 was our number and awesome view of the volcano. Food was good (only one bad meal don't order the steak). Staff was very friendly and helpful with excursions. We didn't plan anything until the night before. Month was may. Def do the skytram/zip line Arenal we are in our 50s and my wife and I loved it. She was nervous at first but was glad she experienced it.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Thank you for your positive review. Is good to read this kind of comments which give us the motivation to keep improving in all our services. We are happy to know that you liked your room and the food of our restaurant. Hoping you can come back someday. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 20, 2017
Helpful staff, good breakfast, convenient location if you have car
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your positive review. As you mentioned all our staff is professional and serve you in the best way. We are located 7km from La Fortuna town. We hope you can come back soon. It will be a pleasure to serve you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Kelowna, Canada

Great hotel..excellent price!!

Posted May 19, 2017
Pros: Not so big not too small...
Location: Desafio adventures...take a tour, go rapelling, zip lining, kayaking....so much to do!
Clean, quiet, great breakfast, spectacular view of Arenal Volcano, great spa..all in one!!
Comment from Hotel Management
May 19, 2017 by Gerardo Pérez H., Hotel Management
Hello Yanneth, thank you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are very pleased to read that you enjoyed of our services and facilities. We hope that your experience has been unforgetable. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Tranquilo at Arenal -PURA VIDA

Posted May 17, 2017
Pros: Private thermal pool at my room -great view of Arenal
Cons: Would be great if they had a shuttle to Fortuna - one morning and one evening.
A great option for a hot springs resort at Arenal. Tropical landscaped grounds -swimming pool/ many hot springs pool options. Recommend booking a Thermal Room (Superior or Jr. Suite) with your own "hot tub" -the ONLY way to go !
Comment from Hotel Management
May 17, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your review which collaborate with all the Trip Advisor users and give us the energy to keep improving in all our services and procedures. We are pleased to read that you had a good experience with us and that you enjoyed our services in general. Once again thank you for your feedback. Kindest Regards from La Fortuna, Costa Rica.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
It was very nice for the price. Perfect for our honeymoon
Comment from Hotel Management
May 17, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your time to write us. We are happy to read your review, cause give us the energy to keep improving in all our services and procedures. Please visit us in the future. It will be a pleasure to serve you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Tons of activities available!

Posted May 15, 2017
Lots of fun and cool activities available right at the front desk. Great view of the Arenal Volcano. Relaxing hot springs pool with a swim-up bar. Town is close by for shopping, dining and even clubbing.
Comment from Hotel Management
May 15, 2017 by Gerardo Pérez H., Hotel Management
Hello Billy, thank you for your comment. The Customer Relations Department is grateful for your time and effort in evaluating our services. As you well say, we have the best view of Arenal Volcano and our hot springs are a delight after a hiking around the volcano. Once again thank you for choosing Volcano Lodge & Springs for your vacations. Please visit us in the future. It will be a pleasure to serve you again. Kindest regards, Gerardo Pérez
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Beautiful resort close to Volcano Arenal.

Posted May 11, 2017
Pros: The resort had beautiful green and vivid plants surrounding the premises. Hot springs, pool, restarant and bar. Clean rooms, Staff was very nice.
Cons: Can't think of anything.
Location: bungee jumping. nature trails, waterfalls, zip lining, hanging bridges etc.
I had a wonderful stay at the hotel. Hotel close to the La Fortuna town and close to Arenal Volcano activities.
Comment from Hotel Management
May 11, 2017 by Gerardo Pérez H., Hotel Management
Hello Shirley. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are pleased to know that everything was good during your stay with us. As you mentioned, we have beautiful grounds, relaxing hot springs and a service with a high quality. Once again thank you for choosing Volcano Lodge & Springs. Warmest regards, Gerardo Pérez H
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Spectacular morning views of volcano

Posted May 10, 2017
Restaurant was very good; recommend the carne de baca
Comment from Hotel Management
May 12, 2017 by Gerardo Pérez H., Hotel Management
Hello John, thank you for your review. Nice picture. Thanks for share it. We hope you can come back soon. It will be a pleasure to serve you again. Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views and hot springs!

Posted May 8, 2017
Pros: Loved the location and the view. Great value for the price.
Cons: The rooms could use a little updating.
Location: The hotel is about 15 minutes for the national park for Arenal.
The hotel was great for the price. Our room had excellent AC, great views and the Hot Springs were wonderful. The staff was great, just don't ask for a late check-out. We tried the hottest hot springs, with the man made waterfalls, and sitting areas. Then we jumped in the cold pool, and then went to the the other "cooler" hot springs. It was awesome the view from the pool was amazing and our breakfast was delicious.
Comment from Hotel Management
May 9, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for taking the time to share your experience in our lodge. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,