Ratings based on 1,326 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
One of the best hotel experiences we have had. Loved this place !
Comment from Hotel Management
Mar 23, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for this lovely review. We are pleased to read that you had an amazing experience in our property. Best hotel to the best guest ! All our staff strives to give you a high quality service always and we are happy to see that we were able to exceed your expectations. Once again thank you for choosing Volcano Lodge & Springs.
5 out of 5
Recommended
for Families
by A verified traveler

Great Stay

Posted Mar 22, 2017
Location: We did the zip Line and Horseback tour as well as a day pass to Baldi - it was another amazing property with awesome pools and water slides.
Upon check-in, Allen was a blast to work with - I appreciate everything he did for us - and upgraded us to our room we had requested. We did have to move rooms as we asked for an additional night, and they were very accommodating. The pools were very impressive, the springs were equally impressive - we had a superior suite and it was amazing, our own private Jacuzzi. Kids and wife loved it.. It is hot water. Loved it, ready to go back.
Comment from Hotel Management
Mar 23, 2017 by Gerardo Pérez H., Hotel Management
Hello, the Customer Relations Department is grateful for your time and effort in evaluating our services. We are happy to know that you enjoyed of the area and of our lodge. As you mentioned our junior suites rooms has own private pool and the perfect view of Arenal Volcano. We hope you can back as soon as posible. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

great Gardens, great hot springs pools

Posted Mar 21, 2017
Pros: Lovely, spacious rooms and public spaces, splendidly designed pools tucked away among tropical greeneryand helpful staff, especially in the restaurant
Location: We enjoyed the Hanging Bridges tour with a Desafio guide, also an informal walking/jogging path around the hotel property .
We found it an ideal place for a restful stay, for views of Arenal, and as a base for going on day tours.
Comment from Hotel Management
Mar 21, 2017 by Gerardo Pérez H., Hotel Management
Dear Mibb, thank you for taking the time to share your lovely experience with us. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Mar 20, 2017
The hotel and everything about it was the best. Beautiful rooms great food beautiful hot springs we really loved it. Recommend to all.
Comment from Hotel Management
Mar 21, 2017 by Gerardo Pérez H., Hotel Management
Hello dear customer, thank you for this positive review. We are very happy to read that you had a good stay with us. As you mention we have beautiful rooms and hot springs where you can relax after a hiking tour around the Arenal Volcano. We hope you can back very soon. It will be a pleasure to serve you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel with great view.

Posted Mar 19, 2017
Really a great location, the grounds are wonderfully kept. Rooms and pools are great, next time we go to CR we plan on staying there again.
Comment from Hotel Management
Mar 21, 2017 by Gerardo Pérez H., Hotel Management
Dear Speny, Thank you very much for taking the time to leaving us a comment. We greatly appreciate your positive review about our property. Volcano Lodge & Springs definitely offers a convenient location, clean and beautiful rooms; and of course the hot springs. Once again many thanks for your feedback ! Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Great hotel in La Fortuna, highly recommended. The rooms are extremely nice and clean! The place is beautiful!
Comment from Hotel Management
Mar 15, 2017 by Gerardo Pérez H., Hotel Management
Hello customer, we want to give you the thanks for this positive review. We are pleased to know that your stay was confortable and you liked our rooms. We hope you can back very soon. It will be a pleasure to serve you again. Kindest Regards, Gerardo Pérez H
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Pros: Hot springs/pool and variety. Good breakfast
Location: A little further from town than some of the other places, but still convenient if you have a car
Hot springs and pool were great, lots of different ones to choose from with varying temperatures and open almost 24 hours to use. Great view of the volcano from room and from the hot springs.
Comment from Hotel Management
Mar 15, 2017 by Gerardo Pérez H., Hotel Management
Hello thank you for your review. We are pleased to know that everything was good during your stay with us and you liked our hot springs and our view which is the best. We invite you to come and visit us again soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to town and the volcano

Posted Mar 12, 2017
We stayed for a week and had a great trip. Staff is very helpful (Jose, Alexander, Ana, Jackelin...so many others) and friendly. We had a fantastic view of the volcano 3 of the 7 days we were there, it certainly doesn't make an appearance every day...too cloudy, but still beautiful scenery to see at the resort. We had a Junior Suite with our own hot spring in the back which was AMAZING and totally worth the extra money. The rest of the pools were also fabulous although like other people have said, the music choice at one of the larger pools late at night is not appropriate for the setting. There were other pools to choose from late at night if the music bothers you though, we just avoided that one. They advertise a "jogging trail" on premises which is most definitely NOT a jogging trail, it is uneven and slippery with tree roots that would make it dangerous to use it as more than a relaxed nature walk, we enjoyed it anyway. The sound-proofing is definitely lacking, we found if we kept the bathroom door shut at night that helped. But the weather proofing strips/insulation around the door frames was non-existent which didn't help and also lets in some small bugs (mostly just ants, they weren't much of an issue but we DID learn to make sure we took the garbage out of the room nightly, even if the maid had been in that day). We did not like the restaurant on premises and only ate there once. We would have also appreciated a free shuttle, we were there a whole week.
Comment from Hotel Management
Mar 15, 2017 by Gerardo Pérez H., Hotel Management
Hello BeknBri, firstly we want to give you the thanks for this review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We will consider your contributions about the music in the thermals pools and the running trail to make the changes that we must to do. Once again thank you for your feedback which is very important for us. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Pool, hot springs and swim-up bar are great. Location is excellent.
Comment from Hotel Management
Mar 14, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for your feedback. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are delighted that you had a good stay with us. As you mentioned, we have convenient location with a great view of Arenal Volcano. We hope that you can back very soon. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Nice quite hotel

Posted Mar 12, 2017
Very relaxing hotel at the base of Arenal Volcano. Hot spring pools. Need a car or taxi for restaurants outside the resort.
Comment from Hotel Management
Mar 15, 2017 by Gerardo Pérez H., Hotel Management
Hello Karl, thank you for your comment. As you say, we are a relaxing and thermal hotel with an amazing view of Arenal Volcano. The Hot Springs are definately a delight. We hope that your experience have been unforgettable! Best Regards,