Excelled beyond my expectations!!!!!!
Posted Oct 17, 2016
WOW... I am so impressed with the Volcano Lodge. They went above and beyond in every way. I am a TOTAL clean freak and expected a lower standard, was I surprised!!!! Everything from our room, thermal spa, pool, restaurant, bars, spa and grounds were so clean it made me feel relaxed and not paranoid to get in the pools and bed.
Everyone was friendly, polite and knowledgeable. Most everyone spoke English, and if they did not, they made a valiant effort to communicate with us. My Spa treatment was the BEST massage and facial I have received EVER!!!!!We had a flat tire on our rental and I could not figure out how to change it, so I called the front desk and asked if they could help. They had two awesome guys to my rescue in about 3 min!!! They know exactly where the jack was, which I would never have found on my own it was so well hidden, and changed the tire in a flash!
They had the best food, it is so fresh and wholesome. Everything there is organic... the meat comes from the town, the fruit and vegetables are grown right there, the fish comes from the lake and the seafood is fresh from the ocean and never frozen.
I have traveled extensively and can say this was absolutely without a doubt my second choice from all my travels. That being said, we had a wonderful time and intend upon returning in April.
Comment from Hotel Management
Oct 20, 2016 by Customer Service, Hotel Management
Greetings from Volcano Lodge & Springs
We are very pride to know that our service and facilities beyond your expectations.
It is always a pleasure for us to read this kind of reviews; what make us feel that our efforts are notables for our customers.
We hope to welcome you back very soon.