Ratings based on 1,402 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great hotsprings

Posted May 23, 2017
Had a little villa, very clean and spacious. Central area quite attractive, plenty of volcanic pools to choose from, one with a swim up bar. Breakfast was good.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Hello Rodrigo, we want to thank you for your feedback. Is very important to know the opinion of all our customer because help us to improve in all our services and procedures. We have beautiful and relaxing hot springs with a perfect view of Arenal Volcano. Also our buffet breakfast is one of the best in the area. Thanks again for choosing Volcano Lodge & Springs for your vacations. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted May 23, 2017
The complimentary breakfast buffet was amazing. The room service was great, clean towels every day. Staff very friendly organized all of our excursions through the hotel. Even a shuttle drop or pick up for dinner into town.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Hello, the Customer Relations Department is grateful for your time and effort in evaluating our services. We are delighted that you mention our beautiful rooms and professional staff like a garantee of our high quality service. Once again, thank you for choosing us for your stay in Arenal. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with volcano view

Posted May 23, 2017
Hot springs pools are fantastic. Nice happy hour. Beautiful grounds.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Hello, thank you for your feedback. It is very important because give us the energy to keep improving in all our services. We are very pleased to read that you enjoyed of our hot springs and our grounds where you can see many kinds of birds, flowers and plants of the area. We hope you can come back someday. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

volcano lodge

Posted May 21, 2017
Nice room. 215 was our number and awesome view of the volcano. Food was good (only one bad meal don't order the steak). Staff was very friendly and helpful with excursions. We didn't plan anything until the night before. Month was may. Def do the skytram/zip line Arenal we are in our 50s and my wife and I loved it. She was nervous at first but was glad she experienced it.
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Thank you for your positive review. Is good to read this kind of comments which give us the motivation to keep improving in all our services. We are happy to know that you liked your room and the food of our restaurant. Hoping you can come back someday. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 20, 2017
Helpful staff, good breakfast, convenient location if you have car
Comment from Hotel Management
May 23, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your positive review. As you mentioned all our staff is professional and serve you in the best way. We are located 7km from La Fortuna town. We hope you can come back soon. It will be a pleasure to serve you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Kelowna, Canada

Great hotel..excellent price!!

Posted May 19, 2017
Pros: Not so big not too small...
Location: Desafio adventures...take a tour, go rapelling, zip lining, kayaking....so much to do!
Clean, quiet, great breakfast, spectacular view of Arenal Volcano, great spa..all in one!!
Comment from Hotel Management
May 19, 2017 by Gerardo Pérez H., Hotel Management
Hello Yanneth, thank you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are very pleased to read that you enjoyed of our services and facilities. We hope that your experience has been unforgetable. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Tranquilo at Arenal -PURA VIDA

Posted May 17, 2017
Pros: Private thermal pool at my room -great view of Arenal
Cons: Would be great if they had a shuttle to Fortuna - one morning and one evening.
A great option for a hot springs resort at Arenal. Tropical landscaped grounds -swimming pool/ many hot springs pool options. Recommend booking a Thermal Room (Superior or Jr. Suite) with your own "hot tub" -the ONLY way to go !
Comment from Hotel Management
May 17, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your review which collaborate with all the Trip Advisor users and give us the energy to keep improving in all our services and procedures. We are pleased to read that you had a good experience with us and that you enjoyed our services in general. Once again thank you for your feedback. Kindest Regards from La Fortuna, Costa Rica.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
It was very nice for the price. Perfect for our honeymoon
Comment from Hotel Management
May 17, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your time to write us. We are happy to read your review, cause give us the energy to keep improving in all our services and procedures. Please visit us in the future. It will be a pleasure to serve you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Tons of activities available!

Posted May 15, 2017
Lots of fun and cool activities available right at the front desk. Great view of the Arenal Volcano. Relaxing hot springs pool with a swim-up bar. Town is close by for shopping, dining and even clubbing.
Comment from Hotel Management
May 15, 2017 by Gerardo Pérez H., Hotel Management
Hello Billy, thank you for your comment. The Customer Relations Department is grateful for your time and effort in evaluating our services. As you well say, we have the best view of Arenal Volcano and our hot springs are a delight after a hiking around the volcano. Once again thank you for choosing Volcano Lodge & Springs for your vacations. Please visit us in the future. It will be a pleasure to serve you again. Kindest regards, Gerardo Pérez
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Beautiful resort close to Volcano Arenal.

Posted May 11, 2017
Pros: The resort had beautiful green and vivid plants surrounding the premises. Hot springs, pool, restarant and bar. Clean rooms, Staff was very nice.
Cons: Can't think of anything.
Location: bungee jumping. nature trails, waterfalls, zip lining, hanging bridges etc.
I had a wonderful stay at the hotel. Hotel close to the La Fortuna town and close to Arenal Volcano activities.
Comment from Hotel Management
May 11, 2017 by Gerardo Pérez H., Hotel Management
Hello Shirley. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are pleased to know that everything was good during your stay with us. As you mentioned, we have beautiful grounds, relaxing hot springs and a service with a high quality. Once again thank you for choosing Volcano Lodge & Springs. Warmest regards, Gerardo Pérez H