Ratings based on 320 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

A classic Grand Hotel let down by traffic noise

Posted Aug 30, 2017
Pros: Classic hotel
Cons: Stop advertising using fake pictures
Location: Almost all of the Riviera is spoilt by busy noisy roads running between the hotels and the beaches.
The hotel and location were fabulous, sadly we couldn't enjoy the sea air and sound of waves as you had to keep windows tightly closed due to a noisy street running between the hotel and the beach. This is a problem in most of the Italian and French Riviera - it's almost impossible to find a hotel not spoilt by 1960's town planning mistakes. However, this hotel is advertising itself with a manipulated picture where the road has been removed (or it could be a turn-of-the-century black and white picture which has been coloured later). That is a mis-representation, if not outright fraudulent. I chose the hotel and a seaside room specifically because I thought it would be ON the beach, not on a busy road. Another mis-description was that the hotel advertised the room as "junior suite", yet it was just a larger ordinary room. Very specious, but it was all one space, with no sofa, comfy chairs or anything that would have justified the word "suite".
3 out of 5
Recommended
for Everyone
by A verified traveler from Keyport, New Jersey

The hotel is all right

Posted Aug 23, 2017
Overall hotel was fine, but we expected better for the price we paid. It seemed to be one of the best ones in the area though. I'll start with pros: Gorgeous view (if you take the room with sea view); close to the beach, nice location in general, historical center of Genova 45 minutes away with the car. Breakfast was good, it was the same every day, but they were missing waffles, sausages, bacon, instead they had good selection of pies, cheese and ham. Rooms were clean, nice selection of essentials (but no hair conditioner!) Nice pool. Now the cons: Small room, weird bathroom - we only had half a door in the shower so I had to wipe the floors with towels every time one of us took a shower - all water was on the floor. Parking situation was a disaster - they had tiny parking space for this hotel, you were lucky to park between the trees or halfway on the boardwalk (on the side of the road), most of the times though we had to leave the car on the small driveway where each car was blocking the previous one and we would leave the car keys at the desk so the hotel personnel could move it when someone in the middle would need to leave. Very important - they DIDN'T HAVE AN IRON - so make sure to take one with you if you're planning to stay here, I had to wear all wrinkled dresses, because I did not expect that and I didn't want to pay €8 for each dress pressing only (washing is extra). Funny AC - it would turn off when you leave. Overall the stay was good.
3 out of 5
by A verified traveler from uk

Lovely building on outside but needs updating

Posted Aug 1, 2017
Ok hotel in central location, beware if you are travelling with your Dog! They are allowed everywhere in Hotel but not allowed on any beaches
3 out of 5
by A verified traveler from Virginia

No airconditioning

Posted Jul 11, 2017
Pros: Near Beach and nice pool
Cons: rooms need updating
Location: Very small town but nice cozy area. Most people very nice but most do not speak English
We were very upset. The first night we arrived our room had no air conditioning so I asked to move our room once they could not repair this. I was told there were no rooms to move until the following day. I asked for a fan and was told there is none. The room was so hot 30 centigrade close to 90 farenheit. This was unacceptable and I spoke with Daniel at front desk and told him I do not want to be charged and he said ok. When we checked out the girl at front desk told me I had to get my refund from Expedia and I told her my first part of trip hotel was made direct. She was not very nice and refused to credit me the first night. After we moved the room was much better. Unfortunately it started out horrible. I got sick in the room.
1 out of 5
by A verified traveler from london

The staff could not organise anything

Posted Jul 8, 2017
I wanted to organise a pre wedding party and spoke to the hotel before we came and they still got it wrong was very disappointed
3 out of 5
by A verified traveler

Convenient situation

Posted Jul 6, 2017
Pros: Location
Cons: The breakfast
Location: Nothing to do
Food indifferent. BBC news not available though the information said it was
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, USA

Beachfront at a great price

Posted Sep 19, 2016
Pros: Location, Views, Staff
Cons: Parking is limited - but isn't that true of every place in Italy!
Location: Arenzano laid back coffee shops and restaurants, beachfront, walking the boardwalk.
My first trip to Italy's northern coast - I could not believe that such a wonderful beachfront hotel was this reasonable. The property is outstanding, the rooms bright and clean, and the staff friendly and helpful. I was planning to stay only one night, but decided to extend my trip and enjoy the Arenzano weather and hospitality for a second night.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Old and nice hotel in front of beach

Posted Sep 17, 2016
Good hotel. Good room. Excelent breakfast. Nice place. But the bathroom escape water when flush. The housekeeping NO make a room , i don t know why! The front desk said they don t know what happened.