Ratings based on 169 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Stay spoiled by a rain water leak and wet floor.

Posted Mar 23, 2017
Pros: Location. All other aspects of our stay were pleasing. Restaurant staff were very attentive.
Cons: See above.
Although finally corrected by the hotel after a requested room relocation, (and a welcome upgrade), when we arrived, there was evidence of a pre-existing water leak into the allocated room and across the carpet. After two nights, further rain, and a failed attempt at repair, this was bad enough to result in a soggy wet carpet, wet feet, and the room's atmosphere becoming very damp. The room should not have been let in this condition.
3 out of 5
by A verified traveler from Ontario, Canada

Good location

Posted Mar 10, 2017
Pros: Location
Cons: Doors could be closed and modifications made to make common areas warmer. The wind whistles through the common area- we found it impossible to linger
Location: All of the main attractions are within walking distance
Spent 4 nights. Good location close to main attractions but hotel was very cold.
Comment from Hotel Management
Mar 16, 2017 by César Díaz, Hotel Management
Dear guest; We apprecite the time you took to reviewing your experience at our hotel. We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. On the other, I am glad you liked the location. Sincerely César Díaz Hotel Manager.
3 out of 5
Recommended
for Couples
by A verified traveler

one thing

Posted Dec 22, 2016
Good location, very elegant place steeped in history. The one major quibble is that a hotel of this stature stoops to nickel and diming. Ten soles for a bottle of water in the room. 35 soles a day to have internet in the room. Felt petty. Staff was friendly but not super knowledgeable about the city and environs
3 out of 5
by A verified traveler

No free Wi-Fi in rooms. Otherwise very nice.

Posted Dec 2, 2016 on Hotels
Nice hotel in the heart of Arequipa. Only complaint is that Wi-Fi is free only in the lobby. The hotels.com site includes it under "free Wi-Fi hotels" in their filters. There are other hotels nearby that include Wi-Fi everywhere for a similar price and quality.
5 out of 5
by A verified traveler

Great hotel

Posted Oct 7, 2016 on Hotels
The hotel is very nice. Our tour guide said on several occasions, you've picked the best hotel in town; and I suspect he was correct. Lovely building, very comfortable rooms, helpful staff and centrally located. Breakfast was good and the service was of a high standard. Could fault it.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear guest, Thank you for sharing your wonderful comments about your recent stay at the Casa Andina Private Collection Arequipa. I am glad you were satisfied with the facilities of the hotel, staff and location. I hope we can see back soon in any of our 27 properties. Sincererly, César Díaz Hotel Manager
5 out of 5
by Elizabeth from Nassau

Characterful and good value....would go back!

Posted Aug 5, 2016 on Hotels
Beautiful hotel - a renovated mansion with great character. First night we were in a room adjacent to laundry and on the main route for staff/guests so was noisy. They moved us to a quiet room the next day. Free breakfast (with a harpist playing) and we also had a couple of meals in the restaurant, which were excellent. Well located near the Plaza de Armas. Staff were well trained and courteous.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. We appreciate your nice comments about our staff and our location. We will share this with our team members. We look forward to having another chance to serve you again in the future. Kind regards, Sandra Barriga Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec

This hotel is beautifully equipped !

Posted Aug 5, 2016
Pros: I loved my room! I felt pampered and so very comfortable!
Cons: Since Arequipa is a business center I was surprised that Wifi was only available in the common area- if you want it in room you have to pay.
Location: The location is ideal for museums, local sights and tours. I was lucky to have Ukumari Expeditions organizing my trip so I saw the best sights!
I started my trip in Arequipa and was truly impressed by this hotel. The lobby gives you the feel of the Andean culture but the rooms are modern and very well designed with the traveler in mind. I wish there had been WiFi in the room itself- not just the lobby.
Comment from Hotel Management
Aug 22, 2016 by Casa Andina , Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comments regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were very satisfied with our facilities and service provided. I’m also glad to know that you enjoyed the hotel’s facilities. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. King regards, Sandra Barriga Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel in a central location

Posted Jul 24, 2016
Pros: Historical building, central location
Cons: Free internet in lobby was slow.
Location: Free walking tour whose meeting point was nearby was excellent, lots of history and gave ideas about what to revisit.
After a long trip from Colca canyon it it was nice to settle into this comfortable hotel for two nights. Staff very helpful. At breakfast eaten outside I was cold and on mentioning it to the waiter, he lit the heater and wheeled it over to my table.
Comment from Hotel Management
Aug 3, 2016 by Casa Andina , Hotel Management
Dear guest, Thank you for your review. We really appreciate the time you took to share your comments about your recent stay at our Casa Andina Private Collection Arequipa. First of all, I would like to apologize for the inconveniences presented with the wifi. On the other hand, we are glad to learn that you like the hotel. Once again, thank you for your comments and we would be grateful to receive another opportunity to welcome you back at our hotel. Sincerely, Sandra Barriga Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, hard beds and pillows

Posted Jul 7, 2016
The breakfast is standard, nothing to write home about. But my primary reason for staying in a hotel is sleep. Hard beds and yards pillows with an inside room do not a great nights sleep make. A solid three star because the staff are wonderful.
Comment from Hotel Management
Aug 3, 2016 by Casa Andina , Hotel Management
Dear guest, We truly appreciate the time you took to share your review regarding your recent stay at Casa Andina. I am very sorry to know about this inconvenience presented whit bed and pillows I am really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. We sincerely hope you shall give us a second chance to serve you again at any of our hotels. Sandra Barriga Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

convenient, friendly, upscale

Posted Jun 5, 2016
Pros: Very friendly service, great breakfast, comfortable bed.
Cons: Put chairs on the balcony. Warm the lobby floor more, especially the breakfast dining room.
Location: A very short walk to the colonial center: Monastery, stores, restaurants and cathedral.
Lovely gracious hotel, right in the old town. Room is warm. Beds and pillows great. Good cable connection, but wireless only in lobby. Breakfast very good. On request, made a perfect omelet. (My only complaint: Bring a sweater to breakfast -- the first floor is open.) Staff lovely.
Comment from Hotel Management
Aug 3, 2016 by Casa Andina , Hotel Management
Dear guest, Thank you for choosing Private Collection Puno for your stay and for sharing your experience with us. We very much appreciate our guest’s feedback regarding our service and facilities. I appreciate your nice comments about our staff , room and breakfast we offer. We will share this with our team members. I would be grateful to receive another opportunity to welcome you back at our hotel. Kind regards, Sandra Barriga Hotel Manager