Traditional Triple Room, 3 Twin Beds | In-room safe, desk, blackout drapes, free WiFi

Reviews of Casa Andina Standard Arequipa

3.5 out of 5
Casa Andina Standard Arequipa
Calle Jerusalen 603, Arequipa

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 164 reviews" "
Rating 8 - Good. 69 out of 164 reviews" "
Rating 6 - Okay. 31 out of 164 reviews" "
Rating 4 - Poor. 6 out of 164 reviews" "
Rating 2 - Terrible. 3 out of 164 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Celene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El staff muy amable y todo muy limpio. Nos ayudaron a conseguir taxi siempre
Stayed 1 night in Feb 2024
Response from Geraldine Cuadros Gerente de Hotel Casa Andina Sta on Feb 26, 2024
Hola Celene,Muchas gracias por compartir tu experiencia en Casa Andina Standard Arequipa. Nos alegra saber que logramos superar tus expectativas. Será un placer recibirte nuevamente en nuestro hotel. Esperamos verte pronto.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Geraldine Cuadros Hotel Manager Casa Andina Stand on Jan 29, 2024
Estimado Sean,Muchas gracias por compartir con nosotros tu experiencia Casa Andina, nos complace saber que tuviste una grata estadía durante tu visita a la ciudad de Arequipa.Lo esperamos pronto.

10/10 Excellent

CLEICE

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Nov 2023
Response from Geraldine Cuadros Hotel Manager Casa Andina Stand on Nov 30, 2023
Dear Cleice, Thank you for sharing your recent experience at our hotel.We are pleased to know that you had a pleasant stay with us.We hope to welcome you very soon Thanks for your preference. Best regards,

8/10 Good

Rossana

Stayed 1 night in Nov 2023
Response from Geraldine Cuadros, Gerente de Hotel on Jan 2, 2024
Estimada Rossana, Muchas gracias por compartir tu experiencia con nosotros. Esperamos tener la oportunidad de recibirte muy pronto y estar nuevamente a tu servicio. Saludos cordiales.

10/10 Excellent

erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treat you like a family ❤️
Stayed 7 nights in Aug 2023
Response from Geraldine Cuadros Gerente de Hotel Casa Andina Sta on Aug 21, 2023
Estimada Erika,Muchas gracias por compartir con nosotros tu gentil comentarios. Nos complace mucho saber que te hicimos sentir como en casa y logramos superar tus expectativas.Esperamos tener la oportunidad de recibirte muy pronto y estar nuevamente a tu servicio.Saludos cordiales,

10/10 Excellent

allen, Crete

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was unusually attentive. The desk clerk got us a USB cube for charging my phone and extra blankets. They helped get my big SUV into the underground parking, which was a minor miracle defying the laws of physics! The breakfast was great. Not as good as the buffet at their premium location a few blocks away (where we've also stayed), but it was a good breakfast that fueled me for my day. Comfy bed. Quiet room. Would stay again.
Stayed 1 night in Jul 2023
Response from Hotel Manager Casa Andina Standard Arequipa on Jul 12, 2023
Dear Allen,Thank you for sharing your recent experience at our hotel. We are pleased to know that you had a pleasant stay with us. We hope to welcome you very soon Thanks for your preference. Best regards, Geraldine Cuadros,

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente and friendly service
Stayed 2 nights in Jun 2023
Response from Geraldine Cuadros, Gerente de hotel on Jun 21, 2023
Estimado Víctor,Muchas gracias por brindarnos tu tiempo en compartir con nosotros tu experiencia. Nos complace saber que logramos brindarte lo mejor de nuestra atención personalizada y servicios. Esperamos recibirte muy pronto y estar nuevamente a tu servicio.

6/10 Okay

XINFENG

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower is not user-friendly. Hair dryer doesn't work.
Stayed 2 nights in Sep 2022
Response from Geraldine Cuadros, jefa de alojamiento on Oct 31, 2022
Estimado Xinfeng,Muchas gracias por brindarnos tu tiempo en compartir tu experiencia con nosotros.Lamentamos, sinceramente, no haber cubierto tus expectativas.A nombre del equipo, me gustaría afirmarle que en Casa Andina Hoteles tomamos seriamente los comentarios de nuestros huéspedes y por ello agradecemos su feedback brindado.Esperamos tener la oportunidad de recibirlo muy pronto y estar nuevamente a su servicio.Saludos cordiales,

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from César on Feb 3, 2020
Gracias por tu preferencia. Saludos Cordiales; César Díaz Gerente de Hotel

8/10 Good

Edgard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from César Díaz. Gerente de Hotel on Feb 5, 2020
Gracias por tu preferencia. Que bueno saber que cumplimos con tus expectativas.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice moderate hotel, within walking distance to many things
Stayed 2 nights in Apr 2019
Response from Rodrigo Vargas - Hotel Manager on May 16, 2019
Hello Todd, Thank you very much for sharing this kind comments. As you mention, Casa Andina Standard Arequipa is located in the heart of Arequipa´s Historic Center, very near from different places of interest. I hope to have the chance to welcome you back in a near future. Best regards, Rodrigo Vargas Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was above average. No temperature control in the rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Miguel Esau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

yo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near the beach. Staff very nice and professional. Room clean big , very comfortable
Stayed 2 nights in Sep 2018
Response from jamacedo on Sep 14, 2018
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Hotel Manager

8/10 Good

Ken, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room a a bit tight, but nice overall. Quiet and clean room. Plenty of restaurants nearby
Stayed 1 night in Jul 2018
Response from jamacedo on Sep 14, 2018
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Hotel Manager

6/10 Okay

Guido, Lima, Peru

Liked: Cleanliness, staff & service, room comfort
Basic, well-located hotel
This hotel is located seven blocks from the Main Square and two blocks from the Selva Alegre park. They serve a basic buffet breakfast, which is included.
Stayed 2 nights in Oct 2017
Response from jamacedo on Oct 16, 2017
Dear guest, Thank you for choosing Casa Andina Standard Arequipa for your stay and for sharing your feedback. I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding the room. Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Likewise, we assure you that we are constantly working hard to maintain our commitment to serve our guests in the best possible way to guarantee their satisfaction. Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future. Kind regards, Javier Macedo Hotel Manager

2/10 Terrible

Diana Romina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
someone stole my credit car from the room
Response from JAVIER MACEDO on Apr 12, 2017
Estimado huésped: Gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel Casa Andina Classic Arequipa Lamento la percepción llevada en cuanto al servicio recibido y espero que pueda aceptar nuestras sinceras disculpas por el malestar ocasionado. Para nosotros es muy importante conocer de cerca las impresiones de nuestros huéspedes ya que nos ayudará a tomar las acciones correctivas. Por esta razón, tenga la seguridad de que compartiré sus comentarios con el resto del equipo para reforzar aquellos puntos que sean necesarios. Espero que nos pueda brindar una nueva oportunidad para servirlo mejor. Cordialmente, Javier Macedo Gerente de hotel

10/10 Excellent

G, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location & top quality premises!
I really like the locatiom, breakfast was also really good. Excellent customer service.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, room comfort
Response from JAVIER MACEDO on May 28, 2016
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa. Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación. Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo. Cordialmente Javier Macedo Gerente

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JAVIER MACEDO on May 28, 2016
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa. Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación. Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo. Cordialmente Javier Macedo Gerente

10/10 Excellent

Ana, Tomball Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel ,excellent location
I was in Arequipa last week ,the hotel was very nice and clean ,the room was very comfortable and the staff was friendly and willing to help.
Response from Javier on Feb 26, 2016
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Response from JAVIER MACEDO on Feb 27, 2016
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Hotel Manager

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

alejandro, Los Angeles CA

Very noise hotel to sleep at night
The hotel is being remodeled and is dust every where and the rooms are very small.
Response from Javier Macedo on Sep 17, 2015
Dear guest, We appreciate the time you took to reviewing your experience at our hotel. Please accept our sincere apologies for not reaching your expectations and for the discomfort presented. Unfortunately We are in a period of renovation for give you a better comfort and service, doing construction works in our building during the day which produce some unwanted noise. We very much regret this matter; however, we are making our best effort to minimize the discomfort this may cause you. We certainly hope that you could give us a second chance to provide you with a quality service at any of our hotels. Sincerely, Javier Macedo

8/10 Good

Pablo C.

Liked: Cleanliness, room comfort
Very nice Hotel
Very nice hotel, well located near to downtown and main square by walking, the only thing it was to noise because the hotel is remodelating

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Antuany, Chicago

Liked: Cleanliness
Decent hotel, good location, and great price
Decent hotel, good location, and great price. It's just a few blocks at a gentle slope up from the Plaza de Armas, walking distance to most things, including some of the top rated restaurants. Changing the wi-fi code every night at midnight was an inconvenience though, which could be easily planned better to allow guests to not have to leave their rooms to request a new code every morning.
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.We take into account the inconvenience of changing key internet every day for give a solutions. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
You get what you pay
Hotel was being remodeled and construction workers were noisy and uncomfortable.
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest, Thank you for the time you took to share your experience. We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay. We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Javier Macedo Hotel Manager

6/10 Okay

Jose, Lima

Liked: Staff & service
Disliked: Room comfort
Decent hotel for a one night stay
This hotel is nothing special. I might say it is about average. My room was small and overlooking the back side with some noise. The windows are sealed enough to reduce the noise. Because of the brand, I was expecting a better place with a more comfortable bathrroom. Shower is big, but no table around the hand wash, so it was diffcult to find a spot for my stuff. Neighborhood is fine, very close to restaurants and shops and walking distance to Santa Catalina.
Response from JAVIER MACEDO on Aug 29, 2015
Dear guest, Thank you for choosing Casa Andina Classic Arequipa for your stay and for sharing your feedback. I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding the room. Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Likewise, we assure you that we are constantly working hard to maintain our commitment to serve our guests in the best possible way to guarantee their satisfaction. Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future. Kind regards,

8/10 Good

Verified traveler

Liked: Staff & service
I stayed only for 1 night
It was in the average

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel with helpfull staff
After a good breakfast checked in in a nice and clean room. The hotel is located on a only 5 minutes walk of the main square. Good price / quality

10/10 Excellent

George S.

Liked: Cleanliness, staff & service, room comfort
Very helpful
After a long drive from Lima I was welcomed with a room upgrade to a suite with a jaccuzi. In the morning I awoke rested and headed to the buffet breakfast, very good.up to a roof top 360 view of the volcanos, Awsome . Great experience.

6/10 Okay

WILMAR H.

Disliked: Cleanliness, staff & service
vacation
not really, I expected better service, cleaner room, friendlier staff.

6/10 Okay

Charo, S

Liked: Staff & service, property conditions & facilities
Hotel does not honor the Expedia offers
I booked a room with a queen bed, as the Expedia offer indicated, but the hotel gave me a double bed only. They said, first, the offer "was wrong" (¿¿,??) and then that there was not a queen bed available. Also, when I went into the room they assigned me, the bathroom did not smell clean. I asked for a room change. They did it.

10/10 Excellent

Christian, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean & comfortable. Great location
Very friendly, helpful & accommodating staff. Spotless rooms & facilities, good wi-fi service, delicious breakfast great location. What else do you need? :)))

6/10 Okay

Hannah, new york

solid 3* option close to plaza
Small basic but functional room. Warm beds and plentiful hotwater. Nice breakfast buffet and lovely reception area with small store to buy snacks and beer

8/10 Good

Professor, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel
Pleasant staff, very respectful. Comfortable room The hotel has a 24-hours little store with everything at hand.

6/10 Okay

Mika S, Mariestad

Liked: Staff & service
Worth the money
A good price for a medium class hotel. Biggest drawback was that the room which was superior, did not have any view at all.. and no possibility to change room temperature, so the nights were a bit chilly. But at a good price that can be overlooked.. Service and breakfast was good. Bed firm and comfy, though a bit too shallow for my length.

8/10 Good

David, Arequipa

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for a night
The place was very clean. Showers were strong and hot. Staff spoke very good English. Beds were a little stiff. The location wasn't the best, but the hotel was overall a great place to stay.

10/10 Excellent

ANTUN, VIRGINIA, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with very professional staff
Pleasant stay with experienced staff just a minute walk from the center of the city. It was clean and with easy access to the rooms with heavy luggage. The staff was courteous and professional. Free breakfast was excellent in it's verity of offerings. Services were available at request with minimum delay. Price was within the range of services. Overall pleasing experience. I definitely would recommend this Hotel to anyone who find themselves on a trip to Arequipa.

6/10 Okay

Verified traveler

Perfect location
Hotel is average to above average an is in the heart of Arequipa. For the location alone, I would come back!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for overnight stay
Overall a great hotel. Casa Andina is a chain of hotels in Peru, and they offer great locations with outstanding class of service. Classic-Arequipa is located close to the center of town (about 5 blocks). The rooms are not huge but you don't feel crammed, and they are very clean. The service is outstanding. The breakfast good and plentiful.

10/10 Excellent

Kevin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
The service I gained from one of the young men on reception was awesome! Thank you very much. He ensured that we had a room with a bath-tub to assist my new wife who has a disabled left leg, he also assisted the process of our trying to change flights. Great service. I highly recommend this hotel and its welcoming staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Arequipa Casa Andina
The hotel is clean and located near the plaza and all other important locations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable chain hotel.
Although this hotel doesn't have much character, I found it to be very comfortable. The room was clean and the bathroom had ample hot water. The staff were exceptionally efficient, and the breakfast was above average--eggs, tamales, bread, cereal, meat, cheese, various fresh fruits, and drinks.

10/10 Excellent

R James, Nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower
Shower in room 201 slow to drain

8/10 Good

Rafael, Lima, Peru

Liked: Cleanliness, room comfort
Good value
We stayed 2 nights, it was well situated. There are much betters hotels nearby but for the price it is a very good choice.

6/10 Okay

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel not to far from sights
Breakfast was not very impressive no fresh fruit juice and the rest was pre-packed store items. Restaurant and lobby staff not the very helpful. The security gard was very helpfully and pleasant.