Ratings based on 122 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Basic, well-located hotel

Posted Oct 11, 2017
Pros: I like the location of the hotel, which allows me to walk to the Main Square and other attractions. I also like its clean ambiancerooms and bathrooms.
Cons: A hotel of this kind should have real orange juice andnot have shampoo and soap dispensers in its bathrooms, but soap bars and shampoo little bottles.
Location: The Santa Catalina Monastery and the nice restaurants in the Saint Francis area (Zigzag, Tanta, and Chicha) are four blocks away.
This hotel is located seven blocks from the Main Square and two blocks from the Selva Alegre park. They serve a basic buffet breakfast, which is included.
Comment from Hotel Management
Oct 16, 2017 by jamacedo, Hotel Management
Dear guest, Thank you for choosing Casa Andina Standard Arequipa for your stay and for sharing your feedback. I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding the room. Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Likewise, we assure you that we are constantly working hard to maintain our commitment to serve our guests in the best possible way to guarantee their satisfaction. Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future. Kind regards, Javier Macedo Hotel Manager
1 out of 5
by Diana Romina

Posted Mar 31, 2017 on Hotels
someone stole my credit car from the room
Comment from Hotel Management
Apr 12, 2017 by JAVIER MACEDO, Hotel Management
Estimado huésped: Gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel Casa Andina Classic Arequipa Lamento la percepción llevada en cuanto al servicio recibido y espero que pueda aceptar nuestras sinceras disculpas por el malestar ocasionado. Para nosotros es muy importante conocer de cerca las impresiones de nuestros huéspedes ya que nos ayudará a tomar las acciones correctivas. Por esta razón, tenga la seguridad de que compartiré sus comentarios con el resto del equipo para reforzar aquellos puntos que sean necesarios. Espero que nos pueda brindar una nueva oportunidad para servirlo mejor. Cordialmente, Javier Macedo Gerente de hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Excellent location & top quality premises!

Posted Dec 27, 2016 on Orbitz
I really like the locatiom, breakfast was also really good. Excellent customer service.
4 out of 5
by Alejandro

Posted Mar 8, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by JAVIER MACEDO, Hotel Management
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa. Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación. Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo. Cordialmente Javier Macedo Gerente
4 out of 5
by david

Posted Feb 23, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by JAVIER MACEDO, Hotel Management
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Classic Arequipa. Me complace saber de tan buenos comentarios respecto a la ubicación de nuestro Hotel. Asimismo, me da gusto que haya podido descansar apropiadamente en su habitación. Nuevamente le agradecemos por su tiempo y sinceramente, esperamos poder recibirlo en una próxima oportunidad. Estamos para servirlo. Cordialmente Javier Macedo Gerente
5 out of 5
Recommended
for Everyone
by A verified traveler from Tomball Texas

Very nice hotel ,excellent location

Posted Feb 19, 2016
Pros: Everything was very nice , location , rooms and overall service staff was awesome!
Cons: The breakfast buffet was not as good as I expected.
Location: Very good location only 5 minutes walking distance from the Plaza de Armas
I was in Arequipa last week ,the hotel was very nice and clean ,the room was very comfortable and the staff was friendly and willing to help.
Comment from Hotel Management
Feb 26, 2016 by Javier, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Manager
4 out of 5
by A verified traveler

Posted Dec 12, 2015 on Hotels
Good
Comment from Hotel Management
Feb 27, 2016 by JAVIER MACEDO, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Javier Macedo Hotel Manager
4 out of 5
by Diego

This traveler left a rating score only Posted Sep 28, 2015 on Hotels
3 out of 5
by A verified traveler from Los Angeles CA

Very noise hotel to sleep at night

Posted Sep 13, 2015
The hotel is being remodeled and is dust every where and the rooms are very small.
Comment from Hotel Management
Sep 17, 2015 by Javier Macedo, Hotel Management
Dear guest, We appreciate the time you took to reviewing your experience at our hotel. Please accept our sincere apologies for not reaching your expectations and for the discomfort presented. Unfortunately We are in a period of renovation for give you a better comfort and service, doing construction works in our building during the day which produce some unwanted noise. We very much regret this matter; however, we are making our best effort to minimize the discomfort this may cause you. We certainly hope that you could give us a second chance to provide you with a quality service at any of our hotels. Sincerely, Javier Macedo
4 out of 5
Recommended
for Getaway With Friends
by Pablo C.

Very nice Hotel

Posted Jul 23, 2015 on Orbitz
Very nice hotel, well located near to downtown and main square by walking, the only thing it was to noise because the hotel is remodelating