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Reviews of BTH Hotel Arequipa Lake

3.5 out of 5
BTH Hotel Arequipa Lake
Pje Camino Al Molino S/n, Arequipa, Arequipa

Reviews

8.4

Very Good

Rating 10 - Excellent. 70 out of 186 reviews" "
Rating 8 - Good. 79 out of 186 reviews" "
Rating 6 - Okay. 28 out of 186 reviews" "
Rating 4 - Poor. 6 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

LUCIA, Minneapolis

Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from HOTELES ESTELAR DEL PERU on Oct 21, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Did not like that they charged for any ice needed, any hot water. Did not have free coffee at the lobby. Did not want to honor 20% discount for food and beverage per our reservation details.
Stayed 3 nights in Oct 2019
Response from HOTELES ESTELAR DEL PERU on Oct 18, 2019
Dear Miriam, We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from HOTELES ESTELAR DEL PERU on Aug 29, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The seclusion is nice and peaceful. The facilities are clean and well kept. They could use more lighting for the path between hotel and restaurant.
Stayed 4 nights in Jul 2019
Response from HOTELES ESTELAR DEL PERU on Aug 16, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Jose Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Thanks for your service
Stayed 7 nights in May 2019
Response from HOTELES ESTELAR DEL PERU on May 31, 2019
Dear José, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a picturesque surrounding made the stay memorable. However, finding Uber from the hotel to the city was very difficult.
Stayed 2 nights in May 2019
Response from HOTELES ESTELAR DEL PERU on May 10, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice hotel on the outskirts of the city
This hotel was nice, but make sure you want to stay where it is located as it is on the outskirts of Arequipq proper. It feels like you are in a rural location with farm views outside your window. The place seemed to be under renovation in some parts, so there was some construction noise we had to deal with. The breakfast was really good and the rooms were nice and clean. We booked this hotel in large part because the picture on hotels.com website showed a sitting area for the “superior room, one king bed” and we wanted the extra space during our stay. I took a screen shot of the picture on my phone. It was a good thing because when we checked in, the front desk put us in a “standard” room that did not have this extra sitting area. Even after showing the picture to the front desk, we were told that the picture was of their “junior suite” and there was nothing they could do about it. I sent a note about this to hotels.com, and the next day hotel staff approached us, apologized and moved us to the advertised room. The hotel has a pool and jacuzzi, but when we asked about the operating hours for the jacuzzi (as we were hoping to use it to relax in the evening after dinner) we were told that the jacuzzi required a reservation, and that there are only three reservation times offered each day - 11 am, 1 pm and 3 pm. This was useless for us as those times were when we were out sight-seeing. So while it was a nice property, some key amenities were unusable during our stay.
Stayed 2 nights in Feb 2019
Response from HOTELES ESTELAR DEL PERU on Mar 11, 2019
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from HOTELES ESTELAR DEL PERU on Apr 1, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from HOTELES ESTELAR DEL PERU on Apr 1, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids liked the lagoon on the property with ducks and pedal boats. The service at the front desk, particularly Patrice, was excellent. We did not like the fact that our room, although clean, had flies.
Stayed 3 nights in Mar 2019
Response from HOTEL ESTELAR DEL PERU on Mar 11, 2019
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

6/10 Okay

jane, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe comfortable with amenities
Friendly and spacious. Best bed for a while too. The shuttle to the airport an hour away is a bonus. Great place to reenergise.
Stayed 1 night in Sep 2018
Response from HOTELES ESTELAR DEL PERU on Sep 24, 2018
Dear Jane, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
We had one night planned and decided to stay another as the hotel was so nice! Staff were so friendly and lovely to us. Definitely recommend.
Stayed 1 night in Jul 2018
Response from HOTELES ESTELAR DEL PERU on Aug 3, 2018
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
To wake up with the nature
If you are looking for a new experience (outside the city), this is a good choose. For me and my family , it was a great experience wake up and see trough the room window, an excellent landscape: cows, ducks, crops and also a brilliant sun in the morning. Also, the hotel has a good swimpool and nice place for kids.
Stayed 4 nights in Apr 2018
Response from HOTELES ESTELAR DEL PERU on May 7, 2018
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice country hotel outside Lima city
The hotel offers a welcome relief from the sometimes dusty centre of Arequipa. The setting was lovely with the restaurant overlooking the lake, and we were lucky to see some great white herons. The restaurant is a bit pricey for Peru, but the food was good. The included breakfast is good value, with a choice of fruit salad, yogurt, juice, cereals, toast and eggs cooked to your wishes.
Stayed 3 nights in Apr 2018
Response from Hoteles Estelar del Peru on Apr 27, 2018
Dear guest, Thank you for helping us to improve our services with your comments. Our commitment is to give the best to our guests and your overall impressions about your stay in our property are very important to us. thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best regards Maria Patricia Andrade Sterling Country Manager Hoteles Estelar Del Perú.

10/10 Excellent

moy, dallas tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Nice breakfast , service; Good security Cleaning on time Personal very good attitude Good coffee
Stayed 6 nights in Sep 2017
Response from Hotelmanager on Oct 9, 2017
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We arrive for a 4am checkin after driving 12 hours and the gates were closed and no one was answering. We waited for an hour outside before we had Expedia call the hotel and tell them to come out. The shower head was also falling apart
Stayed 1 night in Aug 2017
Response from Maria Patricia Andrade Sterling. Country Manager on Aug 31, 2017
Dear Guest, We regret that your stay with us has not met your expectations, together with the staff in charge we will work on the points you mention. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Arequipa with nature near.
Friendly people, clean rooms, Excelent food. Perfect for children. Very happy with my stay.
Stayed 6 nights in Jul 2017
Response from Hotelmanager on Aug 17, 2017
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Karla, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lovely views, a bit far away from the city centre, but worth the traveling time if you are with small kids.
Response from Hotelmanager on Dec 5, 2016
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

marx, palm beach, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to rest
It is a very quiet place, excellent service and overall cleanliness
Response from Hotelmanager on Mar 30, 2016
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice hotel with lots of potential
We had a great experience, it has all necessary. The worst part was the staff (they won't help nor offer anything) and the fact that they do not have AC (as it was offered). Swimming pool could be heated and they could put some effort on the food department, breackfast was poor, also service arround the pool area did not had much to offer. Place is great, there are activities nearby, it is only 20 minutes away from downtown so its location allouds to have everything close enough, but still were able to rest.
Response from Hotelmanager on Feb 25, 2016
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Alan, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gorgeous hotel. Rooms large, beds good, breakfast excellent. WIFI is spotty and frequently looses signal. Hotel is 20 minutes outside of town.
Response from Christian on Apr 2, 2016
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager - Hoteles Estelar Del Perú.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christian on Dec 26, 2015
Dear Guest. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Might have been nice once
Hotel facilities outdated and in need of refurbishment. Breakfast is bad - chips, rice and soup?! And the worst scrambled eggs I've ever had. Reception staff say they've booked taxi's or reserved activities when they haven't. Swimming pool was absolutely filthy.
Response from Hotelmanager on Oct 15, 2015
Dear Guest. I want to thank you for your candid feedback and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide the best possible experience. Best Regards. Maria Patricia Andrade-Country Manager HEP

8/10 Good

José Moises, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
I enjoy the place
Response from Christian on Dec 19, 2015
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Maria R.

Liked: Cleanliness, staff & service, room comfort
Nice and quite hotel
Comfortable stay and great view. Great choice if you want a quite hotel far away from the crowds.

6/10 Okay

Redy , Los Angeles ,CA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but they ask for My documents many time
i came with my parents and My nanny and i book two rooms . And first they want to charge taxes for both rooms but i explain that i came from Usa and My parents are peruvians . Finaly they chargme me just for one room. They they make a point on the breakfast, because is included. I explain that the reservación was made for 4 adults and 3 kids so suposed to be included . Finaly they said that they will handle it , lake it was a favor. I paid all my expenses and this is not My first trip or the first time i book from expedia. They took too long on registraron.
Response from Hotelmanager on Aug 5, 2015
Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. About this inconvenience please allow me to tell you that because of a government law, the benefit of taxes exoneration only applies to foreign guests who meet the requirements (passport, migration card and not exceed a stay of more than 60 days in the country) and about breakfast price, well each room have this included for two persons but of course we can always handle this the best way to please our customers. Your comments are highly appreciated, we will continue working, since our biggest commitment is to provide the best possible experience to our guests. Best Regards. Maria Patricia Andrade Sterling. Country Manager -Hoteles Estelar Del Perú.

10/10 Excellent

SERGIO, Ponce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arequipa to colca
In Arequipa for 3 nights on way to tour colca canyon.Great hotel
Response from Christian on Aug 8, 2015
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú

6/10 Okay

Morgan, Edmonton

Liked: Cleanliness, property conditions & facilities, room comfort
beautiful hotel, far from Arequipa centre
Hotel is beautiful. The jacuzzi was emptied while we were there and we would have used it given the cold week in Arequipa. The hotel is located about a half hour drive from Arequipa's town Centre.
Response from Christian on Aug 8, 2015
Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. We will continúe working to provide our guests an exceptional service. Best Regards. Maria Patricia Andrade Sterling . Country Manager - Hoteles Estelar Del Perú

10/10 Excellent

Miluska, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Loved it!!
Response from Christian on Aug 8, 2015
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager Hoteles Estelar Del Perú

8/10 Good

Pawel, Wroclaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden
Hotel with a garden and swimming pool not far from Arequipa. We preferred to stay here instead of any city hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay with the family for relax. Good for kids and couples.

2/10 Terrible

Hytkkb

Disliked: Cleanliness, room comfort
Find some place else
You're probably looking at this hotel for the price. But let me tell you; the location out in the suburbs makes you pay for a taxi everyday. No shuttle at all. The night we stayed it was so loud we couldn't sleep and there was a wasp nest outside the balcony. Honestly the staff seem friendly enough and earnestly try to help but the way in which it is run just does not justify the price. Above anything else it is so far and expensive. Stay somewhere else!

2/10 Terrible

Hytkkb

Disliked: Cleanliness, room comfort
Way too far
Booked this hotel thinking it was much closer to the city square. Made a big mistake Room was relatively clean however basically no amenities and the towels had mild on them. Breakfast buffet was not even served one day and even though it's so far out of downtown things got very loud at night which made it hard to sleep. Absolute worst thing about this hotel is the distance. You must pay at least 40 soles to go in and come back from town. That adds another 17 dollars per day to your bill. And many times taxis won't drive out to it due to the distance. You can pay the same amount for a hotel in downtown. Do that or spend the extra twenty dollars and upgrade.

10/10 Excellent

Gloria, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing
The hotel is 25 minutes away from the center of arequipa. At first i thought it was going to be a problem, but the hotel provides transportation. Also, since the hotel is further away from the center, you get a peaceful and quiet stay. The food at their restaurant was delicious and the service overall was fantastic. There is not enough good things to say about the hotel! I cant wait to go back!!!!

10/10 Excellent

Liv B., Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reprieve for weary travelers!
We have been traveling through Ecuador and Peru for the last 6 weeks and finally found some R&R at the Hotel Lago Estelar. The room was spacious and comfortable with great views of the volcanoes in the background and the grounds of the hotel. Since we are traveling with a toddler also, the pool, duck pond with boats and playground on site were quite welcome and made our stay fun for all of us! The only downsides are that there isn't anything to walk to (restaurants or shops) in the small town down the street, and the restaurant on site is a bit pricey. You can take a taxi into town that doesn't cost too much which is good. Other than those things we loved our stay here!

8/10 Good

Daphne, Lima, Peru/California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel, but out of the way
This hotel is part of a big chain, so they definitely have a good reputation. My friend and I and her 7 year old daughter stayed here one night in Puno. The location was less than desired as it was nearly an hour away from the airport (35 soles taxi ride), but it was in a very peaceful setting. The breakfast was typical, nothing amazing. They offered tea in the lobby, and the receptionist was helpful. It was definitely quieter than other hotels that I've stayed in, but not the most ideal to get downtown for nightlife. The taxi ride to the Plaza de Armas was 15 soles one way. Okay for one night, just not very convenient if you want to do more sightseeing in the city (and there is definitely a great vibe in the city at night.)

10/10 Excellent

George, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!
We enjoyed the rural setting of this hotel. It is a 20 min., $5US cab ride to the historic area of town. The hotel is a little old and needs some updating but still very comfortable and well maintained. The staff are excellent. The only negative is that the rooms don't have fans. We were given a portable fan but it barely did the job. The rooms got hot during the day with the intense sun, so the cool evening air was needed to cool the room down. When we got our final bill, we were sure they made a mistake…it was SO reasonable. Great value!!!

8/10 Good

Samuel, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
Great weather and comfortable ,clean pool setting to relax. Quiet evening dining with excellent wait staff.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Nice hotel
I like the hotel. Nice food

8/10 Good

lincoln realty

Liked: Room comfort
relaxing
nice and peacefull, clean far from airport but worthly.

8/10 Good

Sue, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, out from the city center, peaceful place. St
I had a peaceful stay, nice clean room, great buffet breakfast in the morning, sometimes not ready at 7 am, but the staff was working on it.

10/10 Excellent

Richard, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing yet close to Arequipa
The check in is fast and efficient. The room had great bedding and pillows that were relaxing. even though they are away from the main square, they have 2 free shuttles in the morning there and one pick up at 5 pm. The driver is professional looking, was friendly and has a great personality. The breakfast was a little late in starting at their 7am times but had plenty of food for your enjoyment. The restaurant had good pricing and unique local meals for dinner. Internet access was great. Cable tv was good. Excellent hot showers. I would strongly recommend this hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Lago Estelar Arequipa
We arrived late at night and the hotel is located on the outskirts in the countryside in an area that is does not seem very safe at night. It was an ordeal to arrive. The street that connects the main avenue to the hotel was closed for construction and there were no signs to indicate what route to take. Our taxi driver wanted us to get out of his car and walk at night in the middle of the countryside with our baby and bags.. the hotel should have placed clear signage as to an alternate route. The local police ran into us and guided us to the hotel. This was a dangerous situation. The hotel is old, it is not well maintained. The beds are unconfortable, we could hear the voices and steps from the guests in the room next to ours as if they were inside our room! I could not sleep well for the two nights. The hotel restaurant is old and not well maintained. The breakfast buffet was very dull and the presentation was not clean. I would rate this as a two star hotel in a location that is not convenient since it is far from the main square (30 minutes drive) and not very nice.

8/10 Good

Alejandro, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Although a bit far from action in downtown, this is nevertheless a wonderful place to stay a couple of days. Peaceful, clean and excellent service. 100% Recommended.

8/10 Good

Jose Riveros, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend or holiday hotel for a family
I traveled with my family and we found this hotel really good for us. The pool waas clean and not deep (ideal for children), a big yard to play soccer, volleyball and "sapo". The gym is well also and have a jacuzzi and sauna room. The breakfast is good with fresh fruit and natural juices. Good restaurant where I recommend "El doble". The rooms are big and TV set is LED 42". Wi-fi of good quality. At the entrance a boy rents horses to ride on the country and near there is a small "lake" where ducks goes along with you while you can use boats for free.

4/10 Poor

Francisco, Bogota

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
BAD CHOISE
The hotel is far from down town, is far from restaurant and commercial areas. The clean of the room, size and bed is good, but the hotel is run down and dirty, attention is generally poor, especially in the restaurant and room service.

10/10 Excellent

Jordn1022

Liked: Cleanliness, staff & service, room comfort
Our favorite!
Great service, amazing location and the prices are incredible!

8/10 Good

Nita, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arequipa Countryside
Lovely hotel in the Arequipa countryside. Instead of traffic noise, you hear roosters and cows. Because of its location, though, you have to take a taxi into town (15-17 soles). They do have a hotel shuttle that will take you into town for free, if it's available. One of the main tourist attractions, the Sabandia Mill, is walking distance from the hotel.