Ratings based on 21 Verified Reviews

3.9 out of 5
86% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Posted Nov 21, 2016
Pros: The space, the lake, the views and the breakfast
Nice hotel, lovely views, a bit far away from the city centre, but worth the traveling time if you are with small kids.
Comment from Hotel Management
Dec 5, 2016 by Hotelmanager, Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
5 out of 5
Recommended
for Everyone
by A verified traveler from palm beach, fl

Good Hotel to rest

Posted Mar 29, 2016
Pros: Very good Service
Cons: Rooms need A/C, the fan is not enough to improve the indoor temperature
Location: is located in a place outside Arequipa, landscapes and animals are in the area of the restaurant has a lake inspires calm.
It is a very quiet place, excellent service and overall cleanliness
Comment from Hotel Management
Mar 30, 2016 by Hotelmanager, Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with lots of potential

Posted Feb 16, 2016
We had a great experience, it has all necessary. The worst part was the staff (they won't help nor offer anything) and the fact that they do not have AC (as it was offered). Swimming pool could be heated and they could put some effort on the food department, breackfast was poor, also service arround the pool area did not had much to offer. Place is great, there are activities nearby, it is only 20 minutes away from downtown so its location allouds to have everything close enough, but still were able to rest.
Comment from Hotel Management
Feb 25, 2016 by Hotelmanager, Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
3 out of 5
by A verified traveler

Might have been nice once

Posted Sep 30, 2015
Pros: Nice rooms
Cons: Staff Breakfast Facilities More options for the shuttle to Arequipa
Location: Not in the centre of Arequipa and a taxi needed to get there
Hotel facilities outdated and in need of refurbishment. Breakfast is bad - chips, rice and soup?! And the worst scrambled eggs I've ever had. Reception staff say they've booked taxi's or reserved activities when they haven't. Swimming pool was absolutely filthy.
Comment from Hotel Management
Oct 15, 2015 by Hotelmanager, Hotel Management
Dear Guest. I want to thank you for your candid feedback and helping us to improve our services with your comments. We will continue working, since our biggest commitment is to provide the best possible experience. Best Regards. Maria Patricia Andrade-Country Manager HEP
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles ,CA

Nice hotel but they ask for My documents many time

Posted Jul 20, 2015
i came with my parents and My nanny and i book two rooms . And first they want to charge taxes for both rooms but i explain that i came from Usa and My parents are peruvians . Finaly they chargme me just for one room. They they make a point on the breakfast, because is included. I explain that the reservación was made for 4 adults and 3 kids so suposed to be included . Finaly they said that they will handle it , lake it was a favor. I paid all my expenses and this is not My first trip or the first time i book from expedia. They took too long on registraron.
Comment from Hotel Management
Aug 5, 2015 by Hotelmanager, Hotel Management
Dear Guest. I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments. About this inconvenience please allow me to tell you that because of a government law, the benefit of taxes exoneration only applies to foreign guests who meet the requirements (passport, migration card and not exceed a stay of more than 60 days in the country) and about breakfast price, well each room have this included for two persons but of course we can always handle this the best way to please our customers. Your comments are highly appreciated, we will continue working, since our biggest commitment is to provide the best possible experience to our guests. Best Regards. Maria Patricia Andrade Sterling. Country Manager -Hoteles Estelar Del Perú.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Nice hotel to stay with the family for relax. Good for kids and couples.
4 out of 5
Recommended
for Business Travelers
by Samuel from Denver, Colorado

Nice and Quiet

Posted Jan 30, 2014
Pros: Pool, comfort and quiet
Cons: Consistent internet
Location: Did not plan to do anything, so I did not. Everything that I had planned on was accomplished-Peace and Quiet
Great weather and comfortable ,clean pool setting to relax. Quiet evening dining with excellent wait staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 10, 2013
I like the hotel. Nice food
4 out of 5
Recommended
for Everyone
by Sue from Chicago, IL

Nice, out from the city center, peaceful place. St

Posted Aug 26, 2013
Pros: Clean, big rooms, great views of the mountains in the background. Comfortable beds.
Cons: Nothing I can think of.
Location: To far from the city center if you want to be close to everything, no restaurants nearby, just the one in hotel, little pricy for Paru.
I had a peaceful stay, nice clean room, great buffet breakfast in the morning, sometimes not ready at 7 am, but the staff was working on it.
5 out of 5
Recommended
for Everyone
by Richard from Chicago

Quiet and relaxing yet close to Arequipa

Posted Aug 19, 2013
Pros: I liked the quiet away from the city. I liked the quality of the meals in the restaurant.
Cons: They should be more prepared to start the breakfast buffet at 7am.
Location: Do a city tour by bus to see many attractions about Aeroquipa. You can go to the Colca Canyon on a day trip also.
The check in is fast and efficient. The room had great bedding and pillows that were relaxing. even though they are away from the main square, they have 2 free shuttles in the morning there and one pick up at 5 pm. The driver is professional looking, was friendly and has a great personality. The breakfast was a little late in starting at their 7am times but had plenty of food for your enjoyment. The restaurant had good pricing and unique local meals for dinner. Internet access was great. Cable tv was good. Excellent hot showers. I would strongly recommend this hotel.