i came with my parents and My nanny and i book two rooms . And first they want to charge taxes for both rooms but i explain that i came from Usa and My parents are peruvians . Finaly they chargme me just for one room. They they make a point on the breakfast, because is included. I explain that the reservación was made for 4 adults and 3 kids so suposed to be included . Finaly they said that they will handle it , lake it was a favor. I paid all my expenses and this is not My first trip or the first time i book from expedia. They took too long on registraron.
Comment from Hotel Management
Aug 5, 2015 by Hotelmanager, Hotel Management
I want to thank you for your candid feedback, sharing your experience during your recent visit and helping us to improve our services with your comments.
About this inconvenience please allow me to tell you that because of a government law, the benefit of taxes exoneration only applies to foreign guests who meet the requirements (passport, migration card and not exceed a stay of more than 60 days in the country) and about breakfast price, well each room have this included for two persons but of course we can always handle this the best way to please our customers.
Your comments are highly appreciated, we will continue working, since our biggest commitment is to provide the best possible experience to our guests.
Maria Patricia Andrade Sterling.
Country Manager -Hoteles Estelar Del Perú.