Cuts some corners, but great staff, quiet location
Posted Sep 3, 2016
First of all, although this is supposed to be an Expedia Plus hotel, there was no recognition for my silver status (nor even any mention of it, for that matter). Even when I pointed it out, they just said they didn't have to offer any recognition. Other than that, the staff were very helpful and friendly, and seemed to get to know us. The rooms are clean, quiet, and comfortable, but the hotel does cut a lot of corners for a hotel that bills itself as a 5*. First of all, the inside corridors are kept dark during the day. Since they don't have windows, it gets pretty dark. Also, they will activate the jacuzzi only if you ask them to, and then in takes about an hour to get warm. They also have the system I've seen in a number of European hotels, but not in any of the other 5 Peruvian hotels where we stayed, in which everything turns off unless you have the room key inserted inside the room (no charging your phone, laptop, and so on). Finally, the electrical sockets were few and far between, and not conveniently located (next to the desk or beds, for example). That being said, the staff were all friendly and helpful, from the front desk to the restaurant to the pool to the bar. The location is also quieter and easier to access by taxi than other hotels in town, so I think this would probably still be my pick if I came back to town and had the current choices now available.