Ratings based on 31 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Very nice hotel close to main attractions

Posted Jul 13, 2016 on Orbitz
Pros: Very friendly staff, very affordable price
Cons: Maybe to have a coffee machine in the room. Anyway they they brought me charge free coffee to my room
Location: The hotel is a just a 10-15 minutes walk from the main square where most attractions are (cathedral, museums,historic buildings ..)
It is a family business. They are all charming people. The "abuelo" grandfather is a wonderful person just like the rest of the family
Comment from Hotel Management
Jul 14, 2016 by Posada Nueva España, Hotel Management
Dear Guest, Thank you for your commentary. We appreciate your words. That's a big motivation to keep offering the best service as possible. Your opinion is important to us to know what we can do for the confort of every guest.
4 out of 5
by A verified traveler

Handy accomodation in Arequipa

Posted May 30, 2016 on Hotels
Lovely to eat breakfast in the sun outside on the upstairs terrace. We chose a downstairs room so we could sit outside in the pleasant inner courtyard, and also so we didn't have to carry bags upstairs (no lift). I would describe Posada Nueva as modest and comfortable. Wifi was a bit variable.
Comment from Hotel Management
by Braulio, Hotel Management
Dear Guest, Thanks for your review about your stay. We appreciate that you enjoyed breakfast and you felt confortable. Also we apologize about wi-fi problems, but the conexion problem was in the entire city. It's important your opinion to be better everyday and get happy guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida USA.

Best hotel in Arequipa.

Posted Apr 21, 2016
If you want old world charm this is the place for you. Courtyard was very nice walk to your room. Nice new room that kept the old traditions. Add great staff and where else would you want to stay.
Comment from Hotel Management
Apr 22, 2016 by Posada Nueva España, Hotel Management
Thanks for write a review about your stay. We really appreciate your words and made us glad that you spent a good time at the hotel. We'll keep working to maintain the hotel's beauty and improve service for our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

They are amazing!!

Posted Mar 25, 2016
I had wonderful time!! The hotel staff makes sure you are fine and feel good. My daughter was feeling bad at night and they helped me. They helped me arrange everything I needed. I am very happy and thankfull with them!!
Comment from Hotel Management
Mar 28, 2016 by Posada Nueva España, Hotel Management
Muchas gracias por su comentario. Estamos complacidos que los hayamos ayudado lo mejor posible y les hayamos hecho tener una buena estadía. Continuaremos trabajando para ofrecer el mejor servicio posible a nuestros huespedes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

The best customer service I have ever received

Posted Mar 13, 2016
Pros: Customer service, hot water, room size, patio space
Cons: The location was not in the downtown area but it was only a short walk
Location: The Convento La Recoleta was a wonderful church to visit and explore and is right around the corner. Yanahuara is a lovely neighborhood nearby
To be honest, my boyfriend and I were nervous when we first arrived. The hotel was not as close to the center of the city as we had hoped. We debated moving hotels but are so happy we didn't. It's only an 11-minute walk to the Plaza de Armas and the neighborhood is very safe. We did take taxis at night just to be on the safe side, but the guidebooks recommended that even if you are in the downtown area. The restaurants were more than happy to arrange these for us and they cost less than 10 soles each time (agree on a fare ahead of time). The hotel itself is very nice, with great sized rooms and lots of beautiful common areas to relax in. The included breakfast was delicious and filling and we enjoyed it on the patio right near our room. The staff was very accommodating and helped organize our stuff while we did a 2-day hike. One of the staff members woke up at 2 a.m. when our bus was supposed to arrive so we could have extra time to get ready. They shared restaurant recommendations and arranged for a cab to take us to the airport. It was a great experience and everyone in Arequipa was very friendly and helpful.
Comment from Hotel Management
Mar 16, 2016 by Posada Nueva España, Hotel Management
Thank you so much for write your review. We are so happy that you had a great stay and enjoy your trip in our city. It's great for us to know such a good experience like yours and move us to keep working hard and even better to offer the best to our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Quiet, clean, comfortable, and really welcoming.

Posted Oct 4, 2015
Pros: The welcoming and helpful staff.
Cons: We didn't miss anything... possibly a really comfortable chair in the room would be a pleasant addition.
Location: The town centre, 10 minutes walk away, is attractive, with museums and craft shops there. Good restaurants, cinemas and shopping are also nearby.
This was our first experience of a Peruvian hotel, and we were treated exceptionally well by the staff and especially the manager here. The room was comfortable and exceptionally clean. The breakfast was good and the patio on which it was served was refreshing. The staff were very helpful in every matter. We understand it is intended that the facilities are to be further improved, and look forward to staying here again -- we intend to return.
Comment from Hotel Management
Dec 1, 2015 by Braulio, Hotel Management
Thank you so much for your commentary. We appreciate your words and we'll keep working in the same way to make feel our guests good experiences as yours. Also we'll take your advice in the room.
5 out of 5
by Samita from Fairfax, VA

Come for the community, stay for the history!

Posted Sep 7, 2015 on Hotels
Our stay at the Posada Nueva España was as integral to our trip to Arequipa as our visit to the Monasterio de Santa Catalina. We really got a sense of the history of Arequipa as the hotel manager explained that the vaulted archways in the main two patios were originally built for horses to pass through during Colonial times. Before and after our trip to Colca Canyon, the grandfatherly manager made us feel like we were part of his family by sharing with us stories of Arequipeñan traditions and food. Learned more about Arequipa and Colca from a few minutes chatting in the lobby of the Posada than we did from all of our guidebooks! Loved how fresh and delicious breakfast was every morning, the wonderful balcony and view outside our window, and most importantly the people!
Comment from Hotel Management
Feb 6, 2016 by Braulio, Hotel Management
Thank you so much for your commentary. We are glad that you had a great stay and enjoyed your days in our city. We'll keep working to get happy people as yours.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Great expenience at a charming hotel!

Posted Jul 8, 2015
Pros: Location, staff, charm of the hotel
Location: Close to Plaza des Armes
This hotel is well situated, close to the Plaza des Armes, but just far enough away to not be in the middle of the noise. The staff are outstanding! They go out of their way to make you feel comfortable and to help you make the most of your stay in the area. I would highly recommend!
Comment from Hotel Management
Jul 13, 2015 by Braulio, Hotel Management
Thank you so much for your comment. It is very important for us to bring the best service as possible because we want to make a really good stay in our hotel in our city.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Outstanding

Posted Jun 28, 2015
Outstanding hotel with top Service The Owners gave five star Service
Comment from Hotel Management
Jul 1, 2015 by Braulio, Hotel Management
Thank you so much for your comment
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Easy walk to central Arequipa.

Posted May 18, 2015
Pros: Breakfast is served on the second-floor patio, and I had a tasty dinner in the dining room (with that Pisco Sour).
Cons: Jesus and Browlie are still fine-tuning the place, but I would stay here again.
Location: Easy walk to the museum with Juanita, the Incan sacrificial maid who became an ice mummy. Also the bus tour showed me the geography.
Wonderful staff and owners--cousins, I think--who are in the process of upgrading a 200-year old building. This hotel is a calm, colorful, comfortable place. Jesus checks you in and helps you arrange tours and taxis; Browlie makes a wonderful Pisco Sour. Great customer service.
Comment from Hotel Management
May 19, 2015 by Braulio, Hotel Management
Thank you so much for your comment. We are glad that everything was good with your stay in our hotel, We are triyng to improve in everything we can and majke the best service as possible