Ratings based on 41 Verified Reviews

4.6 out of 5
89% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Dana

Yes you should stay here!

Posted Nov 13, 2017 on Hotels
We loved staying at Nueva Espana, definitely one of the best places we stayed in all our time in Peru. Hot water, strong coffee, super friendly staff. Also the building and courtyard are pretty, as advertised. Not far from the centre. We were so sad when we came back to a booking at another highly rated hostel in Arequipa that wasn't nearly as good. They stored our bags for three days no problems.
Comment from Hotel Management
Nov 19, 2017 by Braulio, Hotel Management
Dear Guest, Thanks for your comment. We are glad we made you feel so comfortable during your stay and you enjoyed your days with us. Get such a nice experience from our guests is a big motivation to keep working hard and always try to offer the best of us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and cosy hotel in arequipa

Posted Jul 7, 2017
Great hotel in arequipa. Jesus was extremely helpful and kind. It would have been perfect if it was in city center but it is just 12 minutes walk.
Comment from Hotel Management
Jul 8, 2017 by Posada Nueva España, Hotel Management
Thank you so much for your comment. We appreciate your nice review and make us glad to know we helped you a lot during your stay. We'll keep working hard to improve our service and get happy guests everytime
5 out of 5
by Justin

Great hotel with lots of character

Posted Jun 10, 2017 on Hotels
Lovely hotel with charm and character. Staff where very helpful and friendly. Would love to stay again
Comment from Hotel Management
Jul 8, 2017 by Braulio, Hotel Management
Thanks for your comment. It's nice to get a such good review from you and is a big motivation to keep giving our best and offer a nice place to stay with a good service to our guests.
5 out of 5
by gabriele

One of the best of Peru. Feel at home and beautifu

Posted Mar 23, 2017 on Hotels
This family-run hotel is a gem. The house is beautiful, well located minutes away from the city center and steps from nice dining. The service is outstanding, with everyone going out of their way constantly to make you feel home and solve any problem you may have. FOr instance, my wife had the stomach upset from dinner on the coast and everyone treated her as a member of the family. They helped having food delivered . We also had a flat tire and they came with me to get it fixed. Not to mention how nice is the grandfather, always ready to give sound advice on the itinerary, culture and tips for food and sightseeing. Great stay, could not recommend more.
Comment from Hotel Management
May 4, 2017 by Braulio, Hotel Management
Thank you so much for your comment. We appreciate your words and make us glad to know we made you feel like family and we did the best for you. We'll keep working hard and give everytime our best to get happy guest and make their trip unforgettable.
5 out of 5
by Ian

Great value and atmosphere

Posted Mar 12, 2017 on Hotels
I enjoyed my stay as the place had atmosphere, room was clean and the breakfast each morning excellent. I could walk to town quite easily and there was a gym just around the corner.
Comment from Hotel Management
Mar 16, 2017 by Braulio, Hotel Management
Dear Guest, Thanks you so much for your commentary. We appreciate your opinion and we'll keep working hard to offer the same experience to everyone always trying to get happy guests and made them enjoy the stay in our city.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Very nice hotel close to main attractions

Posted Jul 13, 2016 on Orbitz
Pros: Very friendly staff, very affordable price
Cons: Maybe to have a coffee machine in the room. Anyway they they brought me charge free coffee to my room
Location: The hotel is a just a 10-15 minutes walk from the main square where most attractions are (cathedral, museums,historic buildings ..)
It is a family business. They are all charming people. The "abuelo" grandfather is a wonderful person just like the rest of the family
Comment from Hotel Management
Jul 14, 2016 by Posada Nueva España, Hotel Management
Dear Guest, Thank you for your commentary. We appreciate your words. That's a big motivation to keep offering the best service as possible. Your opinion is important to us to know what we can do for the confort of every guest.
4 out of 5
by A verified traveler

Handy accomodation in Arequipa

Posted May 30, 2016 on Hotels
Lovely to eat breakfast in the sun outside on the upstairs terrace. We chose a downstairs room so we could sit outside in the pleasant inner courtyard, and also so we didn't have to carry bags upstairs (no lift). I would describe Posada Nueva as modest and comfortable. Wifi was a bit variable.
Comment from Hotel Management
by Braulio, Hotel Management
Dear Guest, Thanks for your review about your stay. We appreciate that you enjoyed breakfast and you felt confortable. Also we apologize about wi-fi problems, but the conexion problem was in the entire city. It's important your opinion to be better everyday and get happy guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida USA.

Best hotel in Arequipa.

Posted Apr 21, 2016
If you want old world charm this is the place for you. Courtyard was very nice walk to your room. Nice new room that kept the old traditions. Add great staff and where else would you want to stay.
Comment from Hotel Management
Apr 22, 2016 by Posada Nueva España, Hotel Management
Thanks for write a review about your stay. We really appreciate your words and made us glad that you spent a good time at the hotel. We'll keep working to maintain the hotel's beauty and improve service for our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

They are amazing!!

Posted Mar 25, 2016
I had wonderful time!! The hotel staff makes sure you are fine and feel good. My daughter was feeling bad at night and they helped me. They helped me arrange everything I needed. I am very happy and thankfull with them!!
Comment from Hotel Management
Mar 28, 2016 by Posada Nueva España, Hotel Management
Muchas gracias por su comentario. Estamos complacidos que los hayamos ayudado lo mejor posible y les hayamos hecho tener una buena estadía. Continuaremos trabajando para ofrecer el mejor servicio posible a nuestros huespedes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

The best customer service I have ever received

Posted Mar 13, 2016
Pros: Customer service, hot water, room size, patio space
Cons: The location was not in the downtown area but it was only a short walk
Location: The Convento La Recoleta was a wonderful church to visit and explore and is right around the corner. Yanahuara is a lovely neighborhood nearby
To be honest, my boyfriend and I were nervous when we first arrived. The hotel was not as close to the center of the city as we had hoped. We debated moving hotels but are so happy we didn't. It's only an 11-minute walk to the Plaza de Armas and the neighborhood is very safe. We did take taxis at night just to be on the safe side, but the guidebooks recommended that even if you are in the downtown area. The restaurants were more than happy to arrange these for us and they cost less than 10 soles each time (agree on a fare ahead of time). The hotel itself is very nice, with great sized rooms and lots of beautiful common areas to relax in. The included breakfast was delicious and filling and we enjoyed it on the patio right near our room. The staff was very accommodating and helped organize our stuff while we did a 2-day hike. One of the staff members woke up at 2 a.m. when our bus was supposed to arrive so we could have extra time to get ready. They shared restaurant recommendations and arranged for a cab to take us to the airport. It was a great experience and everyone in Arequipa was very friendly and helpful.
Comment from Hotel Management
Mar 16, 2016 by Posada Nueva España, Hotel Management
Thank you so much for write your review. We are so happy that you had a great stay and enjoy your trip in our city. It's great for us to know such a good experience like yours and move us to keep working hard and even better to offer the best to our guests.