The best customer service I have ever received
Posted Mar 13, 2016
To be honest, my boyfriend and I were nervous when we first arrived. The hotel was not as close to the center of the city as we had hoped. We debated moving hotels but are so happy we didn't. It's only an 11-minute walk to the Plaza de Armas and the neighborhood is very safe. We did take taxis at night just to be on the safe side, but the guidebooks recommended that even if you are in the downtown area. The restaurants were more than happy to arrange these for us and they cost less than 10 soles each time (agree on a fare ahead of time).
The hotel itself is very nice, with great sized rooms and lots of beautiful common areas to relax in. The included breakfast was delicious and filling and we enjoyed it on the patio right near our room. The staff was very accommodating and helped organize our stuff while we did a 2-day hike. One of the staff members woke up at 2 a.m. when our bus was supposed to arrive so we could have extra time to get ready. They shared restaurant recommendations and arranged for a cab to take us to the airport. It was a great experience and everyone in Arequipa was very friendly and helpful.
Comment from Hotel Management
Mar 16, 2016 by Posada Nueva España, Hotel Management
Thank you so much for write your review. We are so happy that you had a great stay and enjoy your trip in our city. It's great for us to know such a good experience like yours and move us to keep working hard and even better to offer the best to our guests.