Ratings based on 130 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Perfectly Located

Posted Mar 19, 2017
Pros: The location can't be beat.
Cons: A complimentary wash cloth or small "scrubbie." This seems to be a common issue in all European hotels - no wash cloths.
Location: Restaurant: Pane and Vino is a gem. No wifi, so get ready to talk to your dinner mate! The wait staff and food was fantastic.
It was a fantastic little hotel, right in the center of gorgeous little Cortona. Such a great beautiful place, I'd like to go back - this time I know to park OUTSIDE the city walls. The alleys are so small it's a harrowing experience even to get a pillbox of a car (Citron mini) through them and Im an experienced city driver (SF-DC.) Great hotel though - great suggestions for the restaurants in town, I'm definitely going back and bringing my fiance.
Comment from Hotel Management
Mar 20, 2017 by Diego, Hotel Management
Dear Gus, many thanks for staying at Hotel Italia and for sharing your experience on Expedia. We are truly happy that you had a good time with us; your satisfaction means really a lot! First of all thank you for your lovely comments on our Hotel: we are always more than happy to share our experiens and knowldege about what Cortona has to offer in terms of Restaurant's Experience, and all the various actractions that are making Cortona a unique small paradise here in Tuscany. We hope to welcome you again at Hotel Italia, Best Regards, Hotel Italia
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Western Australia

Excellent location

Posted Oct 20, 2016
Pros: Excellent location, wifi was very good, lovely old building, nice staff.
Cons: Lack of clothes washing facility for longer stays.
Location: If you don't have your own vehicle, you are restricted to a couple of expensive tours around Tuscany. I would only recommend a 3 night stay.
There are no services like washing clothes or any tours available. The breakfast, even though was the same every day, was of a high quality, fresh cut fruit salad, quality meats and cheeses and you could make toast. Breakfast tables were cleared immediately for new guests. We had to ask for replacement toilet rolls twice in our 6 night stay.
Comment from Hotel Management
Mar 14, 2017 by Diego, Hotel Management
Dear Michele, thank you very much for staying with us, and for your nice review! We are happy that you appreciated the service, and the good quality of our breakfast. Regarding the Washing clothes, the facilities are available at the nearby village of Camucia, self service open 234hours. Regarding the Tours, we cooperate with some tours operators of Cortona which are always very happy to propose a good variety of choice of tours, among Cortona, and the several nearby cities. Once agian many thanks, Best Regards,
5 out of 5
by A verified traveler

Wonderful hotel in the heart of Cortona

Posted Oct 19, 2016 on Hotels
The only thing that was not great was that the room service options said they were available until 10pm, but when I tried calling, the call would not go through. When I went down to the main desk to inquire at 9pm, no one was available to ask for water or snacks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cardross, Scotland

Thoughtful staff in a lovely hotel.

Posted Oct 17, 2016
Pros: The hotel has a traditional Tuscan feel about it. Making it seem very authentic.
Location: The hotel was just off the main square and beside lovely restaurants and shops.
The rooms were clean and fresh with a good shower. The service was very good. The staff even provided a little something special to help celebrate my mum's special birthday.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Lovely hotel in fantastic location

Posted Oct 9, 2016
Pros: The breakfast room was so pretty. And the staff was very helpful.
Cons: Was not a fan of the hallway lights that seemed to work by sensor. Several times I had to make my way to my room using a flashlight I had with me.
Location: Location was excellent, just steps from the piazza. Was able to drive to many hill towns during the day using Cortona as our base.
This was a wonderful hotel in prime location in Cortona. Surrounded by quaint restaurants, shopping and opportunity to experience Cortona. Wonderful staff and lovely breakfast on fourth floor with a fabulous view.
Comment from Hotel Management
Oct 13, 2016 by Diego P., Hotel Management
Dear Linda, thank you very much for staying with us and sharing your experience here on Expedia. We are very happy you had a good stay with us. Many thanks for your appreciations on the breakfast and our team; we will definetely share your review! Thank you as well for the note about the hallway sensors, we will keep your remarks under top consideration. We hope to see you again the soonest at Hotel Italia! Best Regards, Hotel Italia
5 out of 5
by A verified traveler

Great location and wonderful staff!!

Posted Sep 23, 2016 on Hotels
We stayed for 5-days at Hotel Italia and whenever we go back to Cortona we'll be back to this hotel. The location is in the heart of Cortona and the staff Ramona and Kiara were just wonderful and helpful with all information and requests. They even sent a bottle of wine for my sisters birthday !! Wonderful experience!
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Dear Guest, Such a great review! Many thanks indeed for your nice notes; we are sharing your review with the all Team! It's our pleasure to make the stay of our guest as much special we can! We hope to welcome you again in our hotel, best Regards, Hotel Italia
2 out of 5
by A verified traveler

Close to center

Posted Sep 12, 2016
Pros: Close to center
Cons: Fresh towels daily better beds no bugs
Location: Cortona is beautiful, lots of great restaurants,location of hotel was great.
Not good expected better. I asked to be upgraded since the rate dropped since we booked. They said they would for the same price. Was given same room I booked not upgrade. The bed was very uncomfortable, there were bugs in bathroom. No clean towels until the third day. On the third day when they knew we weren't happy they offered us upgrade for our last night but at a higher price. We didn't take there offer. Very historical town and Cortona is beautiful. Enjoyed our visit but not hotel
Comment from Hotel Management
Sep 15, 2016 by Diego P., Hotel Management
Dear Guest, many thanks for staying with us and review your comments. We are very sorry you didn’t understood our effort and we are reading your notes with a bit of regrets. At the check-in we have explained that some last minute offer might apply some changes in the price, as this is normal in any outlet. As we saw your disappointment for a normal price fluctuation, we have truly offered you a very nice Superior Room free of charge, instead of your Standard Room as per your reservation. The day after we saw your comment on Expedia and we offered you the possibility to see our different types of rooms to make sure that the allocation offered was of an higher room category, but you preferred not to proceed. We have offered you eventually another Upgrade free of charge, but for the last night you preferred not to change your room. Concerning the towels, we do respect the environment and we normally change the towels according to guests requests when they are left on the floor. For what concerns the bugs, we are in a small city among hills and woods, and in this time of the year it’s perfectly normal that small insect might crumble the outside walls and eventually enter from open windows into the room of a building. Again we are sorry you didn’t have the usual pleasant stay that our guests have. We hope to welcome you again in our property, for you to enjoy our real hospitality. Once again thank you very much, Kind Regards, Hotel Italia.
5 out of 5
by Keith

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Keith, thank you very much for staying with us here in Cortona. many thanks for the great score! We hope to welcome you again at Hotel Italia! Best Regards, Hotel Italia
5 out of 5
by Nancy from Texas

A beautiful stay in Tuscany

Posted Aug 30, 2016 on Hotels
This is a lovely small hotel right in the center of Cortona, one of the most charming and beautiful hill towns in Tuscany (Frances Mayes lives here and immortalized it in "Under the Tuscan Sun"). I stayed in a double room one time, without a view, but this time I stayed in a very small single room with a spectacular view out over the valley. The room was indeed very small, but the view.....well, I will request this room when alone for any subsequent trips! The staff is wonderful - friendly and helpful. There is no minibar but the staff will deliver to your room what ever you might normally want from a minibar. The hotel is very affordable and the experience really lovely.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Nancy, thank you very much for staying again with us during your trip in Cortona! We are truly happy you loved the view form our single room at the top floor. Many many thanks as well for our good comment about our Minibar-Service, to enrich the stay of our lovely guest. Thank you as well for your lovely notes about the staff, which is always very happy in providing all the various info to get the best amusing in the wonderful Cortona. We hope to welcome you again, Best Regards, Hotel Italia
4 out of 5
by A verified traveler

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, many thanks! Best Regards, Hotel Italia