The room,staff, breakfast, and location is amazing. The views are breathtaking. Loved the complimentary Cappuccino. They called a Taxi to pick me up at the train station. I was in Cortona for a wedding and the staff went above and beyond to make my stay excellent! The wedding was at a villa located in the hills of Tuscany but they found the best taxi driver to help me find this neighborhood. He even came back to pick me up in the middle of the night! Keep in mind that they do not have any street lights? The breakfast was incredible with the most amazing view of the lake. Also, I needed a couple extra hours for a late checkout and they were very understanding. They told me to take my time and it was not a hassle at all. Hotel Italia is a GREAT PLACE TO STAY!!!