Family Room | Premium bedding, minibar, in-room safe, desk

Reviews of Hôtel La Muette

2 out of 5
Hôtel La Muette
15 Rue Des Suisses, Arles, Bouches-du-Rhone

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 216 reviews" "
Rating 8 - Good. 68 out of 216 reviews" "
Rating 6 - Okay. 8 out of 216 reviews" "
Rating 4 - Poor. 1 out of 216 reviews" "
Rating 2 - Terrible. 4 out of 216 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Duheun

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is lovely modernized medieval style and staff is very kind and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it love Arles
Service was delightful, very eco friendly, sounds travel between rooms in a building this old super accessible to all the great center town locations
Stayed 3 nights in Nov 2023

10/10 Excellent

JONI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful quaint Hotel with excellent staff and awesome breakfast, will definitely stay again.
Stayed 1 night in Oct 2023

8/10 Good

Trevor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close to cruise ship dock. Price for the stay more than expedia guoted.u
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. City center location. Beautiful building. Updated bathrooms. Comfortable beds. Air conditioning.
Stayed 4 nights in Sep 2023

8/10 Good

Craig, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such an adorable hotel. Very clean & comfortable. The staff couldn’t have been friendlier. Excellent location in the center of everything.
Stayed 2 nights in Aug 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Iain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the old building charming. It was in a super location with reasonably easy car access. Breakfast was really good. The 2 star rating does not do the hotel justice.
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

miguel, helotes

Stayed 1 night in Mar 2022

2/10 Terrible

Sandra, Chelsea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to stay in Hostel, with none guest service attention and close to nothing facilities (not even water at the room), then you will be fine. The bathroom had black fungus on the shower, the mattresses are old and concave shaped, pillows are like bricks: small and hard as rocks. The receptionist told me, as soon as we arrived, that she will open the poles of the main entrance to the old city to drop off our luggage, I should call her as soon as I get there. I walked out of the city to get the car and she NEVER answered the phone, she left the hotel! The line up to go inside the city was loooong and being the firts in line I could’t move until a pretty kind lady opened the pole/gate for me, after waiting for 15 minutes. We left next morning, even we had booked for two nights. Very bad experience.
Stayed 2 nights in Aug 2021
Response from Sylvie on Oct 14, 2021
I am very surprised about your comment, we've never miss water in the hotel! I never had those comment on the bed and pillow in your room. In the contrary guest like our matters and the pillow default could be to be too soft but not hard like bricks. I might have missed your call when your were at the gate and I am very sorry for that. I have my phone always with me and I don't know what happen this day.. You left the hotel without explanation and you didn't even pay for the night... We are not perfect but I find your comment very not fair..

10/10 Excellent

NGHI

Stayed 2 nights in Sep 2021

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2021 - 2 Night stay
We stayed for two nights. The hotel is very central, yet quiet at night. The room was beautiful, clean, and with an old charm. The host was so friendly. Very relaxing atmosphere at this hotel, would highly recommend !
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in centre of town
Great hotel in centre of town - only complaint would be lack of security - front door left open so anyone could walk in and bedroom doors would not be hard to break into. Would recommend and if back in Arles would stay here
Stayed 1 night in Jul 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romancing in Stone
A last minute lucky find. A beautifully renovated 12C building with all the natural stone uncovered. The staff and owners were charming, they have restored it and do a lot of the work on this 15 room hotel themselves. The tiny bathroom has the most up to date drench and spray showers. The bed was super comfortable with top quality white sheets. Soft pillows, soft fluffy towels and all sparkling clean. Theres a fridge/ mini bar and a kettle. Just outside are lots pf cafes and restaurants and the magnificent Amphitheatre is a few seconds walk away. I can not recommend highly enough. The steps to rooms are steep so not great for anyone with limited mobility. It was such a relief to find a place with nothing to fault.
Stayed 1 night in Oct 2019
Response from Brigitte on Oct 23, 2019
Thank you

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Brigitte on Oct 14, 2019
thankyou very much for your comment

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Brigitte on Oct 25, 2019
thank you

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Brigitte on Oct 25, 2019
Thank you

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arles
Challenging toilet. Nice staff and good breakfast
Stayed 2 nights in Jul 2019

8/10 Good

PJZ, St. Petersburg, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and rooms. Tastefully renovated. However, the walls were not good sound barriers. We could hear people talking in an adjoining room until quite late. The great breakfast made up for it.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice boutique hotel in the center Arles. We loved our room though small it was well organized and very clean. The breakfast was excellent and the location is fabulous to tour the ruins of the Roman civilization in this city. There is no lift in this hotel so it is difficult if you can’t do stairs Or you need to request a lower level. Access to the hotel and parking are a little tricky but the hotel gave great directions for both. We did have to park on the street about three blocks from the hotel but it was no problem.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great and proximate to sights and restaurants. Staff very helpful and pleasant. Parking a 10 minute walk for free, more proximate if willing to pay 3 euros per hour for max 30 Euros @ day.
Stayed 2 nights in May 2019
Response from Brigitte on May 28, 2019
merci beaucoup au plaisir de vous recevoir

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is right in the centre, with really friendly staff. It was good value, clean with a modern bathroom. We were given good directions to drive straight to the hotel. The garage car park is tight; but cheaper than town's public central car park.
Stayed 2 nights in Apr 2019
Response from Brigitte on Apr 30, 2019
Nous vous remercions fortement de votre commentaire. Au plaisir de vous recevoir.

10/10 Excellent

CF, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff, located in heart of old city. Garage parking is really tight, moved to free lot on second night.
Stayed 2 nights in Oct 2018
Response from Brigitte on Oct 20, 2018
Thank you for your comment :)

10/10 Excellent

Diane, Walnut Creek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is easy walking distance to the Roman ruins and can also walk to the Antique History museum. Many restaurants nearby to choose from.
Stayed 3 nights in Sep 2018
Response from Charlotte on Oct 9, 2018
Thank you for your review Hope to see you next time Best,

10/10 Excellent

Madelon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great little hotel, absolutely nothing to complain about. Bed was comfortable, TV worked, bathroom was very nice, and the staff helpful, friendly, and informative. Please note that the hotel is not suitable for persons with mobility issues or trouble climbing stairs.
Stayed 1 night in Sep 2018
Response from Brigitte on Oct 4, 2018
Thank you :)

10/10 Excellent

Paul, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel - central but quiet
Excellent hotel. Beautifully and simply decorated room, in good condition and very clean. Staff were very helpful. Good attention to details. Quiet location right in the centre.
Stayed 2 nights in Sep 2018
Response from Brigitte on Oct 6, 2018
Merci

10/10 Excellent

Debbie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Easy walk to the sites. Owners were very helpful and personable.
Stayed 1 night in Sep 2018
Response from Brigitte on Sep 18, 2018
Thank you very much for your review. I hope to see you a next time in Arles

10/10 Excellent

maggie, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the town centre
Lovely hotel full of character. So nice to stay in an old hotel where dayeverything worked. Lovely helpful staff and good breakfast. All of the attractions are nearby. Lovely market on Saturday
Stayed 1 night in Sep 2018
Response from Brigitte on Sep 15, 2018
Thank you very much for your comment, we look forward to welcoming you

10/10 Excellent

Peter, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
An enjoyable stay exploring old city from a perfect location. Staff so helpful booking a trip to Camarge, taxi and also opened breakfast early as we were checking out early to catch train.
Stayed 3 nights in Jul 2018
Response from Brigitte on Aug 24, 2018
merci beaucoup

10/10 Excellent

Natasa, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Loved the location. The room was spacious. Staff friendly. Clean. Would recommend. Breakfast was good too.
Stayed 3 nights in Jul 2018
Response from brigitte on Jul 18, 2018
Thank You :)

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Overall excellent
Stayed 1 night in Jun 2018
Response from Brigitte on Jul 9, 2018
Merci :)

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Wonderful stay at this lovely hotel. The staff was very friendly & helpful, location was great & photo of room was exactly as shown on review. Would go back there again.
Stayed 3 nights in May 2018
Response from Brigitte on Jun 10, 2018
Merci beaucoup :)

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Brigitte on Jun 24, 2018
Merci

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
The hotel was lovely and suited our needs in ever way. Location was great, walked to everything. Breakfast was included and featured fresh pressed orange juice and eggs that you could boil yourself. Parking is convenient. The owners are very helpful and congenial.
Stayed 2 nights in May 2018
Response from Brigitte on Jun 10, 2018
Thank you very much for your comment and we are very happy to have pleased you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel! Such a wonderful experience being in an ancient building, newly renovated with all of the amenities. Wonderful staff. It is a good bargain with breakfast included, unlike so many other hotels in France. Highly recommend!
Stayed 2 nights in May 2018
Response from Brigitte on Jun 10, 2018
We thank you for your comment and we look forward to welcoming you

10/10 Excellent

Rob, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wondeful staff. Bery small but ccharming rooms
Stayed 3 nights in May 2018
Response from brigitte on May 23, 2018
Merci beaucoup. :)

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be rated higher than 2 stars!
Should be rated higher than 2 stars! Beautiful decor and excellent service. Alexandria made the stay very special.
Stayed 3 nights in May 2018
Response from brigitte on May 18, 2018
thank you very much :)

10/10 Excellent

Jack, Boise, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just about the nicest and most accommodating hotel people I've had occasion to experience. i might visit Arles again just to stay there.
Stayed 4 nights in Apr 2018
Response from brigitte on May 18, 2018
Thank you for your kindness, looking forward to welcoming you

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and bad in Arles
The woman at reception the afternoon we arrived was very pleasant and helpful. When we returned in the evening and I asked for our room #216 key, politely and in French, the man at reception switched to English and said "Number 216? That is not possible". I had to have him look up our room number, which he did, kind of reluctantly. "Room #216." He handed me the key without apology.
Response from brigitte on May 5, 2018
We thank you for your comment and are glad that you appreciate the kindness of our receptionist. And we also inform you that we do not have room number 216 but only 16. Looking forward to welcoming you

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Nice Hotel of you do not have a car
The hotel is in a very old building in a walled city. The room was fine considering the history of the building. If you drive there beware parking is more expensive then your hotel room for 24 hours I got a ticket within hours after depositing 10 euros in a machine that had a malfunctioning screen that was in direct sunlight. That was only one hour later We found out from someone who loves there that if we go outside of the old city you can park in many areas for free.
Response from Brigitte on May 5, 2018
We thank you for your comment and indeed the hotel is very old of the 12th century but completely renovated :). You have free parking at the train station which is 10 minutes walk from the hotel or parking along the river has 21 euros per day or we have a closed garage at the rate of 15 euros per day and voila 3 proposals that we have to offer. Looking forward to seeing you on Arles.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to your Arles
Great location. Nice breakfast. Small but bright and comfortable rooms. Staff was helpful with suggestions for things to do and local restaurants. Thanks
Stayed 2 nights in Apr 2018
Response from Brigitte on May 2, 2018
Thanks a lot for your comments

4/10 Poor

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO PARKING
Very hard to find. NO PARKING nearby Spent a huge amount of time looking for a parking spot each time we left the hotel, wasted hours, now t to mention the frustration.
Response from brigitte on Apr 21, 2018
Hello, We are really sorry for your loss of time looking for a place for your car the city regulates cars in the city center, but we have a garage too. For the next time, aiming to receive you.