Exterior

Reviews of Crystal City Marriott at Reagan National Airport

3.5 out of 5
Crystal City Marriott at Reagan National Airport
1999 Richmond Highway, Arlington, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1008 reviews" "
Rating 8 - Good. 247 out of 1008 reviews" "
Rating 6 - Okay. 78 out of 1008 reviews" "
Rating 4 - Poor. 39 out of 1008 reviews" "
Rating 2 - Terrible. 31 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable. Breakfast is available not included. FYI….. I missed that and paid for a breakfast that in my opinion was self service and should have been included in the room price.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Janice, it's great to hear you found the Crystal City Marriott at Reagan National Airport clean, quiet and comfortable. We apologize for any confusion about breakfast, but we're delighted that you enjoyed your overall stay. We would highly appreciate your continued support and look forward to your next visit.

10/10 Excellent

Tarshan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall was that the daily parking fee is expensive but couldn’t be avoided because there wasn’t any street parking due to the construction in the area. However, the room was very spacious and clean! I’d definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Tarshan, it's great to hear that you found your stay at the Crystal City Marriott at Reagan National Airport satisfying, particularly appreciating our spacious and clean rooms. We understand that the cost of parking gave you pause and we're grateful for your understanding regarding the challenges posed by local construction. We're pleased that despite this, you would still recommend our hotel. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and kind
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thanks for the fantastic review, Cathy!It's excellent you had such an amazing stay at Crystal City Marriott at Reagan National Airport! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great professional staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the outstanding review, Naomi!We're delighted your experience at Crystal City Marriott at Reagan National Airport was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

john, Naperville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and clean premises.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
John, it's a delight to know your check-in was smooth and you found the Crystal City Marriott at Reagan National Airport immaculate. We always strive for efficient service and a pristine environment for our guests. We anticipate your next visit!

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the airport with a great shuttle service. Place was clean and very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
PJ, it's a delight to know you appreciated your stay at the Crystal City Marriott at Reagan National Airport. We're pleased our proximity to the airport and the shuttle service added convenience to your trip. Ensuring a clean and pleasant environment for our guests is among our top priorities, so we're thrilled you noticed. Thank you for choosing us and we hope to welcome you back soon.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Melissa, it's delightful to hear your positive comments about the Crystal City Marriott at Reagan National Airport. We're thrilled you enjoyed the beauty of our venue and the warm assistance from our team members. We look forward to welcoming you back on your next visit.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Diego, it's wonderful to hear that you had such a positive experience at Crystal City Marriott at Reagan National Airport. Thanks for choosing us for your travel needs and we look forward to welcoming you back next time. Safe travels!

6/10 Okay

Nykole

Disliked: Property conditions & facilities
I didn’t like the small full body mirror…I felt like it should have been bigger. The lighting in the room was horrible…not enough light. The ice machine on multiple floors didn’t work including the floor where my room was located. Nobody meaning the staff who checked me in didn’t explain my bill and incidentals to me.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Nykole, thank you for voicing your concerns. We regret to hear that elements of your stay, including the room amenities and illumination, didn't meet your expectations. We understand your frustration regarding the ice machines not functioning correctly on several floors and will promptly look into this matter. We hope to have the opportunity to improve your impression of our hotel.

10/10 Excellent

Ingrid, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and the staff is extremely friendly. Checked in was easy, I forgot I the name of the person who helped me but he was from Senegal he was really nice and guided me, answered all y questions about the area and recommended a few spot s are an the area to visit. He went above and beyond. The manage as well. The hotel has great staff. The room was comfy and spacious, we stayed 2 nights. Around the hotel there is a lot of construction going on so makes it hard to walk around. This hotel is convenient if you plan to use the subway because in the underground connects to the trains. I didn’t use it but we went to explore and so the station which was very cool to be able to do. Parking available and we had a big car (truck) which we thought was going to be a problem but the have a few parking spots in the first floor designated for oversized car so that was nice. Breakfast was good, they offer plenty of options and even make omelets and waffles which was really nice as well. I would stay here again and I recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ingrid, thank you for your wonderful feedback about your stay at the Crystal City Marriott at Reagan National Airport. Our team members take great pride in offering a top-notch experience for our guests, and we're delighted to hear that they impacted your visit positively. Your comments regarding our comfortable, roomy accommodations, and our diverse breakfast options, including the ability to cook omelets and waffles, are particularly appreciated.While we understand there are construction activities in the area, we're glad you found the hotel's direct subway access convenient. The additional parking for larger vehicles is also designed to support guests like yourself.Your recommendation means a lot to us. We’re keenly looking forward to welcoming you back on your next visit.

10/10 Excellent

Norine

Business traveler
Close to airport and shuttle to airport
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Norine, thank you for sharing your experience at Crystal City Marriott at Reagan National Airport. We're delighted to hear that our proximity to the airport and shuttle services added convenience to your stay. We look forward to seeing you again on your next visit!

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
William, it's fantastic to hear you enjoyed your stay at the Crystal City Marriott at Reagan National Airport! We're pleased to know we've made a positive impression and look forward to welcoming you back for another excellent stay in the future. Safe travels until then!

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Milton, we're thrilled you had a gratifying stay at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to rate us. We look forward to hosting you again during your next travels.

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Shaina, thank you for choosing Crystal City Marriott at Reagan National Airport. We are thrilled to know you enjoyed your stay with us. Your satisfaction is our primary goal and we hope to see you again soon. Safe travels!

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Haceso a la abitaciones rapido
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Emanuel, es fantástico saber que su experiencia en Crystal City Marriott en el Aeropuerto Nacional Reagan cumplió con sus expectativas. Nos complace saber que la velocidad con la que accedió a su habitación añadió valor a su visita. Apreciamos mucho sus comentarios y esperamos darle la bienvenida pronto.

10/10 Excellent

Javier A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 15, 2024
Javier A, it's great to hear that you had a positive experience with our friendly team members at Crystal City Marriott at Reagan National Airport. We're delighted to know that they added value to your stay. Looking forward to welcoming you back for another exceptional visit.

10/10 Excellent

Vernon

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Vernon, we're thrilled to hear you enjoyed your experience at Crystal City Marriott at Reagan National Airport. Your high rating means a lot to us and we look forward to serving you again in the future. Safe travels!

10/10 Excellent

Jeffrey, Wheaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and efficient just one Metro stop from the airport.
Stayed 1 night in Jan 2024

6/10 Okay

Shanna, Las Vegas

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Mathew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024

8/10 Good

HUMERA

Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Hisham

Response from Customer Service on Mar 15, 2024
Hisham, thank you! Crystal City Marriott at Reagan National Airport is thrilled to hear that your stay was to your liking. We're looking forward to your next visit.

10/10 Excellent

Hisham

Response from Customer Service on Mar 15, 2024
Hisham, thank you for taking the time to rate your stay at Crystal City Marriott at Reagan National Airport. We're so pleased to hear that your stay met your expectations, demonstrating our commitment to create wonderful experiences for our guests. We look forward to welcoming you back in the near future.

10/10 Excellent

Aerion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2023

2/10 Terrible

Jorge

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reserved for 5 adults and received a room for only 4 adults. Hotel wanted to charge $25 more to add another bed for the 5th person. Amenities stated that it has an ev station and does not have one. Staff unwillingly to waive the $25 fee knowing it was reserved for 5 adults and not 4 adults. Do not recommend to stay. Doesnt care for customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Deidra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela, Merrimack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in
Stayed 2 nights in Dec 2023

10/10 Excellent

Roger

Traveled with family
Liked: Property conditions & facilities
Easy access to DC Metro lines
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Stayed 4 nights in Oct 2023

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was very friendly and nice after a long day flying- I forgot his name but was from Amsterdam and we had a fun conversation. Our room was very recently updated and well done and clean. It was very quiet and the beds were very comfortable. Other than the fact that there is some construction on the road outside the hotel, it was perfect.
Stayed 1 night in Nov 2023

2/10 Terrible

Ryan

Stayed 2 nights in Nov 2023

2/10 Terrible

Tiara

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023

8/10 Good

Menisha Markeya

Stayed 2 nights in Nov 2023

10/10 Excellent

MauriceMaurice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas, Greenwood

Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Came to town for Marine Ball, memorable as always. Great experience!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay outside the city and easy 5 min walk to the Metro station. Parked in city garage just a few blocks away and got free parking for the weekend by leaving after 4 PM on Sunday. Close to food and shops, clean, friendly staff. Would definitely stay again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Regina, Bronx

Traveled with family
Liked: Cleanliness, staff & service
Was there for Marine Corps Marathon weekend. Very clean, safe, spacious rooms. Very comfy bed and bed linens. Housekeeping daily. Mini-fridge great. Would love microwave too. Convenient walking to restaurants, shops, metro. Parking cost too much, but available. Lively bar downstairs.
Stayed 2 nights in Oct 2023

10/10 Excellent

CMarcella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and very clean. Staff are very accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only at the.hotel about 9 hours total for a marathon. Staff was very polite. Would stay again !
Stayed 1 night in Oct 2023

2/10 Terrible

joanna

Stayed 1 night in Oct 2023

4/10 Poor

Maureen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Compared to many stays at many hotels, this was less than good service and comfortable stay. This location over charged me and poor response on how to fix it, sadly upon check out I overheard they overcharged another customer as well. For two people the room only had 2 towels, 1 coffee pod and 2 creamers for the morning. They did have two coffee pots however? They only offered one kind of pillow stiffness. I am sure we could have asked for more, just customer service and the name Marriott would make you think they would be aware with a reservation the basics a room would need. I was supposed to be in a King with a tub and was given a queen with a shower. Location is very convenient to many things.Was quiet.
Stayed 4 nights in Oct 2023

10/10 Excellent

Hisham

Stayed 1 night in Oct 2023

10/10 Excellent

Sonita

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great short stay, very clean room, quiet and the location is perfect (bus station a are everywhere metro station is half a block away)
Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, clean, quiet and peaceful..
Stayed 1 night in Sep 2023