Ratings based on 839 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Houston tx

Hilton garden hotel Arlington tx

Posted Jan 21, 2018
A.c. was not working bedding was very uncomfortable.
Comment from Hotel Management
Jan 21, 2018 by GM, Hotel Management
Dear Esme, Thank you for choosing our hotel for your recent stay. We hope that you enjoyed the majority of your time with us, but we apologize for the issues you encountered in your room with the air conditioning unit not working properly. We have had our engineering staff service the unit and the problem has been fixed. Also, we must apologize that you felt our mattresses were uncomfortable. Please know if you ever have issues like this, you may always alert us. We will do all we can to ensure you are comfortable and happy.We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Justin Blair General Manager
1 out of 5
by A verified traveler from Snyder

horrible!!!

Posted Dec 21, 2017
Hard beds...not rooms....charge your cards more then what you pay...when called they won’t tell you talk and ask questions...horrible customer service....at the end of the phone while I was talking the lady hung up on me mid- sentence
Comment from Hotel Management
Dec 24, 2017 by General Manager, Hotel Management
Dear Alicia, Thank you for taking the time to review your experience at our hotel. We are very sorry to read that your stay was less than outstanding. Issues with over-charging are absolutely unacceptable and we will be investigating this issue further to ensure that it has been resolved. Customer service is a top priority for us and we appreciate you bringing your unpleasant experience to our attention. Please accept our sincere apologies and expect to hear from us soon. Gary W. Crizer General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Good value close to AT&T Stadium

Posted Dec 8, 2017
Pros: Location and service.
Cons: Breakfast was overpriced, and honestly not that good.
Location: Near the stadium. Great restaurants nearby.
Nice rooms. Great service. The shuttle service to the stadium was well done.
Comment from Hotel Management
Dec 9, 2017 by GM, Hotel Management
Dear Kate, Thanks so much for choosing to stay at the Hilton Garden Inn Dallas Arlington! We are happy our location was convenient for your visit to all the many attractions of our city, especially the AT&T Stadium. However, we are sorry to have disappointed you with our breakfast. We will share that specific feedback with the food and beverage team. We hope we will be the first hotel you think of on future trips to the area! Justin Blair General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
The hotel was clean and staff was extremely friendly
Comment from Hotel Management
Nov 29, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for your kind words regarding your stay at the Hilton Garden Inn Dallas Arlington! It is always a pleasure to read comments like yours that recognize our staff for their great service. Our Hilton culture is to provide relaxing, clean, and quiet facilities while serving our guests' needs with a hospitable attitude. We will be happy to share your review at our next team meeting. Thank you again! We hope to see you again soon! Justin Blair General Manager
5 out of 5
by joshua

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from DFW

Helpful staff

Posted Oct 17, 2017 on Orbitz
I found the staff to be very friendly and helpful. In fact, I forgot a phone charger and the desk clerk loaned my his personal one. Hotel was attractive and accommodating.
4 out of 5
by david

Solid hotel.

Posted Oct 16, 2017 on Hotels
Hotel is pretty good in Terms of cleanliness and staff friendliness. My only negative would be that our room did have a door that lead to a neighborhing room which meant we could hear anytime the other couple so much as sneezed. If you need a hotel to only stay the night in this is for you.
5 out of 5
by Jesus

This traveler left a rating score only Posted Oct 16, 2017 on Hotels
5 out of 5
by Jennifer

Posted Oct 15, 2017 on Hotels
Our kids played football at AT and T Stadium. Close to this hotel. We had a great stay. Outdoor pool was fun.
Comment from Hotel Management
Oct 18, 2017
Dear Jennifer, Thanks so much for choosing to stay at the Hilton Garden Inn Dallas Arlington! We are happy our location was convenient for your visit to all the many attractions of our city, especially the AT&T Stadium for football. We hope we will be the first hotel you think of on future trips to the area! Justin Blair General Manager
3 out of 5
by Michelle

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017
Dear Valued Guest, Thank you for taking the time to rate your recent stay with us. We are glad to see you had a satisfying experience, but we would like to extend our apologies for failing to make it perfect. We would love for you to return so we may provide you with our outstanding experience we are known for. Justin Blair General Manager