Ratings based on 853 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Dec 28, 2017
Excellent standing. Location is not ideal but the price-quality ratio offered is very good.
Comment from Hotel Management
Jan 1, 2018 by Kimberly Anderson Felga, Hotel Management
Happy New Year, Thank you for your feedback and patronage.
5 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Ritz-Carlton quality

Posted Dec 23, 2017
Pros: Relaxed, yet refined setting, beautiful facility, and incredible staff
Cons: Having a minibar/refrigerator rather than a cooler
Location: Location in Pentagon City is unexciting but convenient: next to a metro station, 10 minute drive from Reagan airport and adjacent to a mall.
Memorable stay in an elegant hotel. Staff lives up to the Ritz-Carlton mystique and friendliness.
Comment from Hotel Management
Dec 26, 2017 by Kimberly, Hotel Management
Dear Marietta, Thank you for your patronage and for your feedback. Happy Holidays, Kimberly Anderson-Felga Director of Business Travel & Leisure Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Friendly Staff, Great Location, and Clean Room

Posted Dec 22, 2017
This is a wonderful and convenient spot to stay after a hectic and busy day. Whether you’re staying for a business trip or with family, this is a great hotel to be greeted by helpful and friendly staff. The room was very clean. Wi-Fi was as expected.
Comment from Hotel Management
Dec 26, 2017 by Kimberly, Hotel Management
Dear Dan, Thank you for your patronage and feedback. We are wishing you and your family a very Happy Holiday Season, Kimberly Anderson-Felga Director of Business Travel & Leisure Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from DCA

very nice hotel connected to the mall

Posted Dec 10, 2017
Having the mall attached to the hotel made it easy to shop. It’s a 20 minute car ride to Union Station and only 2 miles from the airport highly recommended
Comment from Hotel Management
Dec 18, 2017 by Kimberly Anderson-Felga, Hotel Management
Dear Kelley, Thank you for your 5 star review and appreciate your patronage here at The Ritz, Pentagon City. Our Ladies and Gentleman look forward to your return. Kind regards, Kimberly Anderson-Felga Director of Business Travel and Leisure Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

What I expect at a Ritz carlton

Posted Dec 4, 2017
Perfect. But lobby is strangely organized. Stuff is terrific.
Comment from Hotel Management
Dec 18, 2017 by Kimberly Anderson-Felga, Hotel Management
Dear Peter, Thank you for your 5 star review and appreciate your patronage here at The Ritz, Pentagon City. Our Ladies and Gentleman look forward to your return. Kind regards, Kimberly Anderson-Felga Director of Business Travel & Leisure Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from haiti

Right in the middle of DC . Mall is one door away

Posted Nov 26, 2017
Will do it over and over again When i arrive ..nice welcome from the bellman to the staff The concierge took care of my evenning dress So i could be on my way to my event
Comment from Hotel Management
Dec 18, 2017 by Kimberly Anderson-Felga, Hotel Management
Dear Laura, Thank you for your 5 star review and appreciate your patronage here at The Ritz, Pentagon City. Our Ladies and Gentleman look forward to your return. Kind regards, Kimberly Anderson-Flag Director of Business Travel & Leisure Sales
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and friendly staff

Posted Nov 17, 2017
Pros: Location
Location: Shop
I really enjoyed my stay at the Ritz-Carlton Pentagon. The staff were extremely helpful and check in and check out was hassle free.
Comment from Hotel Management
Dec 18, 2017 by KimberlyAnderson-Felga, Hotel Management
Thank you for your 5 star review and appreciate your patronage here at The Ritz, Pentagon City. Our Ladies and Gentleman look forward to your return. Kind regards, Kimberly Anderson-Flag Director of Business Travel & Leisure Sales
3 out of 5
by A verified traveler

Posted Nov 16, 2017
If you are looking for a hotel with “old world charm” and/or in a central location, walkable location to all of DC attractions... this hotel is not for you. I would describe the hotel as a nice airport And/or conference centre hotel.
Comment from Hotel Management
Dec 20, 2017 by Kimberly Anderson-Felga, Hotel Management
Thank you for your feedback and for your patronage.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Nov 10, 2017
Great hotel with a great on site restaurant. Staff were excellent.
Comment from Hotel Management
Dec 20, 2017 by Kimberly Anderson-Felga, Hotel Management
Dan, Thank you for your feedback and for your patronage.
5 out of 5
Recommended
for Everyone
by A verified traveler from st.maarten

Posted Nov 7, 2017
Great location. Room was more than comfortable. Big bang for your buck
Comment from Hotel Management
Dec 18, 2017 by Kimberly Anderson-Felga, Hotel Management
Dear Gary, Thank you for your 5 star review and appreciate your patronage here at The Ritz, Pentagon City. Our Ladies and Gentleman look forward to your return. Kind regards, Kimberly Anderson-Flag Director of Business Travel & Leisure Sales