Ratings based on 678 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Meets minimum standards, but that's about all

Posted Jul 14, 2017
Tiny bathrooms, one sink. The place is run down, needs upgrading, but it's clean and the people are nice. Personally, I'd much rather better comfort than a cheap, lacking, minimalist " breakfast". Rather overpriced for what's delivered
Comment from Hotel Management
Jul 17, 2017 by Don B. , Hotel Management
Thanks for letting us know about your stay. We are one of the best priced places to stay in Westchester County. We offer free parking, free shuttle service, fitness room, office center and continental breakfast. Our property is a little older, but we do our best to provide clean , comfortable guest rooms. Our breakfast offers make your own waffle station, muffins, juices, coffee, Danish, toast, bagels, hard boiled eggs & fresh fruit. We are reviewing the menu items and may make some changes in the future.
1 out of 5
by A verified traveler from Phoenix

Terrible

Posted Jul 14, 2017
Terrible really terrible. Really really really terrible
Comment from Hotel Management
Jul 17, 2017 by Don B., Hotel Management
Oh , no. Doesn't sound like someone woke up on the bright side. If you want to reach out to hotel to let us know more about your stay. This doesn't sound like the type of stay we want for any of our guests.
4 out of 5
by A verified traveler

Okay to good place for a reasonable price.

Posted May 15, 2017 on Hotels
Acceptable but not fancy. I would stay there again if it were convenient.
Comment from Hotel Management
May 29, 2017 by Don, Hotel Management
Thanks for the review. Glad to hear you liked your stay.
3 out of 5
by JENNIFER

Posted May 14, 2017 on Hotels
Spots on the ceiling
Comment from Hotel Management
May 29, 2017 by Don, Hotel Management
Thanks for the review, all of our rooms have popcorn ceiling, this could of been what you were referring to.
2 out of 5
by James

No Guarantees in Room Reservations!

Posted May 2, 2017 on Hotels
Requested handicapped-accessible room, but told it was not available. We changed room to a somewhat more accommodating room, but the tub leaked and the floor of the tub was like a water bed - very unstable and dangerous.
Comment from Hotel Management
May 10, 2017 by Don, Hotel Management
Sorry to hear this happened during your stay with us. Our handicap accessable rooms would need to be reserved at the time your reservation. The room type reserved was not a handicap accessable room. In some cases we could switch you to that room type upon check in if it wasn't already reserved. Unfortunately other guests had already reserved this room type . I have spoken to our Maint. department is looking at the issue you experienced during your stay to make sure nothing like that happens in the future. Thank you for choosing to stay with us and taking the time to let us know about your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Apr 26, 2017
Nice and quiet hotel, the price was fail. However there's no elevators but there's only two flors.
Comment from Hotel Management
May 10, 2017 by Don.B., Hotel Management
Thanks Oscar for letting us know about your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was in a good neighbor

Posted Apr 19, 2017
The only complaint I have is that the beds in the room they're too small will be better if it was a queen bed and the mattress was too flimsy .
Comment from Hotel Management
Jun 12, 2017 by Don B. General Manager , Hotel Management
thanks for the feedback. We will definitely look into this.
4 out of 5
by A verified traveler

Posted Apr 8, 2017 on Hotels
Hotel was comfortable, breakfast more varied than some. Only complaint was there was no programming info on my TV.
Comment from Hotel Management
Apr 17, 2017 by Don, Hotel Management
Thank you for choosing to stay with us during your recent trip to Westchester County Airport. We are looking into why there was an issue of the channel line up not appearing during your stay. Rest assured my team will make sure that is not an issue during your next stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very helpful staff. Nice lobby. Room comfortable.

Posted Apr 5, 2017 on Orbitz
Pros: Especially the staff. They were very helpful.
Cons: The external grounds need attention. A lot of garbage laying around. The sidewalk was crumbling. I do not understand why they do not take care of the
Location: The hotel has a shuttle to the Westchester airport and other local places. No good connections with the NY airports or towns on the coast.
Overall it was a very good experience, but see notes below.
Comment from Hotel Management
Apr 17, 2017 by Don B. , Hotel Management
Thank you for taking the time to let us know about your stay. I am happy to hear out team provided you with great customer service. I can assure you we work very hard to make our grounds look as good as possible. We are currently doing some concrete work and it should be completed soon.
4 out of 5
by wayne

Nice place - close to Westchester Airport.

Posted Mar 28, 2017 on Hotels
had to wait overnight due to missed airline flight. Hotel has shuttle from airport - which we didnt know until we got to the hotel after getting taxi. This was NOT posted on hotels.com, or else we would have called hotel. Once we got there the hotel staff did a super job of taking us in, getting us a ride to a local restaurant area 3 mins away and we had a great evening at a place called 'Fortini'. The hotel driver picked us up and brought us back that night, then took us down to a local coffee ship the next morning since it was raining. We had to wait about 25 mins for a pickup but that was due to other people needing rides to the airport.. Hotel room clean and nicely laid out. a few bathroom fixtures were a bit dated, but all workable. Will stay there again for sure. The breakfast buffet is all cold, but you can make instant oatmeal and there are warm hard boiled eggs. Coffee machine is neat as it brews fresh as it goes.
Comment from Hotel Management
May 10, 2017 by Don, Hotel Management
Great to hear about your stay with us. Thanks for choosing La Quinta Inn and we definitely look forward to your return stay wit us.