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Reviews of Apartamentos HG Cristian Sur

3 out of 5
Apartamentos HG Cristian Sur
Avenida Amsterdam 4, Los Cristianos, Arona, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 164 reviews" "
Rating 8 - Good. 76 out of 164 reviews" "
Rating 6 - Okay. 37 out of 164 reviews" "
Rating 4 - Poor. 11 out of 164 reviews" "
Rating 2 - Terrible. 5 out of 164 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 10 nights in Mar 2024

8/10 Good

David

Traveled with group
Liked: Cleanliness, amenities
Usually stay at Sol Arona, much preferred this property.
Stayed 4 nights in Mar 2024

8/10 Good

Tony

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Amgaad

Liked: Cleanliness, room comfort
very comfortable in a good location
Stayed 3 nights in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from GRACIAS on Nov 13, 2023
Muchas gracias por su estancia y le agradecemos su puntuación de la estancia.Saludos cordiales,

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Thanks on Nov 13, 2023
We really appreciate your comments and we hope to see you back soon.Kindly regards,

10/10 Excellent

Nishi

Stayed 2 nights in Jan 2023
Response from GRACIAS on Mar 10, 2023
Le agradecemos mucho su comentario. Esperamos que haya disfrutado.Saludos cordiales

10/10 Excellent

Héctor Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely complex, in a good location, there were 3 pools, and we had a huge 2 floor apartment with 2 balconys. Would highly recombend and excellent value for money
Stayed 4 nights in May 2022

10/10 Excellent

Elizabeth

Stayed 7 nights in May 2022

6/10 Okay

Maureen

Liked: Cleanliness, room comfort
Disappointing
Hotel in good location but bathroom in particular needs updated as looks as though it’s not been touched for 40 years and had small leak from ceiling in bathroom each time shower was used. Overall whole apartment could do with some modernising as a bit dated
Stayed 3 nights in Mar 2022

10/10 Excellent

Ozlem

Stayed 1 night in Feb 2022

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, room comfort
Gem of a place
The villa was spotless and very quite. It was on a working banana plantation. You need a car to get about but you can walk at side of the road to get to the nearest beach and restaurants and supermarkets. There were 5 of us staying , the water for the shower ran a little cool when 3 had showered so could do to be replaced with a bigger boiler. The beds were super comfy with lovely white sheets. Not luxuary but all in all a little gem of a place.
Stayed 1 night in Jan 2022

10/10 Excellent

Miles

Liked: Cleanliness, room comfort
Excellent amenties. Reception extremely helpful. Particularly with booking Antigen test. Quiet location even overseeing the road. Walking distance to sea. Supermarket on site
Stayed 7 nights in Dec 2021

8/10 Good

Adrian

Traveled with group
Liked: Cleanliness, room comfort
Second time staying here now and still great! Got a free upgrade what was nice!
Stayed 6 nights in Oct 2021

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Sole traveller and found the apartments ideal. Clean, modern with courteous staff. I had to use the courtesy facilities when leaving, was apprehensive but turned out idea. Good location too.
Stayed 4 nights in Sep 2021
Response from HG CS on Oct 7, 2021
Dear Customer, thank you so much for your feed-back. We are very happy you enjoyed your stay with us and hope to see you back again in the near future. Take care! Best regards, HG Cristian Sur

8/10 Good

Adrian

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Great location
Hotel was very clean and room was in a great condition, only thing is there is no air con what can make the rooms very hot. Besides that I would definitely recommend.
Stayed 6 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice complex good location, great staff very freindly and helpful, well maintained and clean. Kitchen couuld have been a bit bigger of for light work but if you wanted to eat in not the best but overall apartment very good I would go back
Stayed 4 nights in Nov 2019
Response from Beatriz Mesa, Customer Services, HG Hotels on Nov 18, 2019
Dear Guest, Thank you so much for choosing HG Cristian Sur to spend your holiday . It is an immense pleasure to know that you have given us the highest score for your stay and we will pass the comments to the departments for improvement. We hope to see you again soon. Kind Regards

10/10 Excellent

Val

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely and clean, great location and welcoming staff. Great to have 24hr supermarket, lovely fresh sandwiches made everyday, what more could you want? Oh and the pools are spotless!
Stayed 6 nights in Oct 2019
Response from Beatriz Mesa, Guest Experience, HG Hoteles on Nov 5, 2019
Dear guest, We would like to sincerely thank you for posting such a positive and detailed review. it is extremely gratifying to know that the resort met your expectations and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards Beatriz Mesa, Customer services , Hg hotels.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the property was clean and good value but both the check-in and check-out staff were very rude
Stayed 2 nights in Jun 2019
Response from Beatriz Mesa, Customer Service. HG Hoteles on Jun 27, 2019
Dear Guest, Thank you for your review. Your comments have been shared with the relevant departments so they can address some of the points you have raised and improve our services wherever possible as the checkin and checkout. We would be very glad to welcome you again soon. Best regards.

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family stay
We had a very pleasant stay at Apartamentos HG Cristian Sur. The staff was very informative with a perfect English. The room was clean and tidy. Room service worked as expected so we didn't need to worry about anything. The pools were very good and my son spend a lot of lovely time there. I highly recommend.
Stayed 9 nights in May 2019
Response from Beatriz Mesa, Customer Services, HG Hotels on May 14, 2019
Dear Guest, We would like to sincerely thank you for posting such a postive and detailed review. It is extremely gratifying to know that the resort met your expectations and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Apartments are in a good area near to lots of bars, restaurants and cafes. Well kept and clean although I found the bed quite hard. Plenty of sun beds but not the comfiest and next time I shall take a lounger pad. Large pool area, well kept with good on site snack bar for food and drinks. Two supermarkets close by. Wi-if is available but not free which was a little disappointing.
Stayed 4 nights in Apr 2019
Response from Beatriz Mesa, Customer Services, HG Hotels on Jun 19, 2019
Dear Julie, Thank you very much for choosing HG Crsitian Sur and for taking few minutes to share your good experience. It is a pleasure to hear that your stay has been enjoyable and that you have appreciated the complex and location, one of our strength points. We sorry about the payment of WiFi. We are committed on offer the most enjoyable experience and your satisfaction is the best reward. We would be very glad to welcome you again soon. Best regards

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed many times...that says it all.Clean in all areas especially pool areas. Appreciated heated pool.
Stayed 7 nights in Apr 2019
Response from Beatriz Mesa. Guest Experience HG Hotels on Apr 17, 2019
Dear guest, We would like to sincerely thank you for posting such a postive and detailed review. It is extremely gratifying to know that the resort met your expectations and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Beatriz Mesa, Costumer Service, HG Hotels on Mar 27, 2019
Dear guest, We would like to sincerely thank you for posting such a postive and detailed review and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with apartments have stayed previously and it’s comfortable clean
Stayed 7 nights in Feb 2019
Response from Beatriz Mesa, Customer Service, HG Hotels on Feb 25, 2019
Dear Guest, Thank you for choosing HG Cristian Sur for your holiday with us and also for sharing your feedback. We are glad to see that you enjoyed your first holiday experience on the resort. We look forward to being of service to you again in the near future. Best regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Beatriz Mesa, Customer Service HG Tenerife on Dec 4, 2018
Dear Thank you for choosing us and for sharing your feedback. We pleased to hear that you have enjoyed your stay as you expected. Your satisfaction is a top priority for us. We look forward to being of service to you again in the near furure. Best regards.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family break
Firstly the staff were brilliant, check in was smooth and quick which after a long travel is most appreciated. Food at the hotel is great, decent variety and all cooked fresh. Pools are great for the kids and the gardens are kept immaculate. The rooms are a really good size and very clean. Considering the heat I was a little disappointed that there was no air conditioning in the room however we hired a fan and that made the room comfortable at night. The hot water flow was quite slow too so you might struggle if you like really hot showers. Overall though I would recommend the hotel to friends and family and the resort is great, plenty to do for all ages and loads of places to eat and drink.
Stayed 7 nights in Oct 2018
Response from Beatriz Mesa - Customer Service on Nov 14, 2018
Dear Customer, We sincerely thank you for the feedback of your stay in your last visit to HG Cristian Sur. Your opinion is very useful to us and help us to improve. We have already contacted our maintenance department in order to check the hot water issue you mention. We hope to see you again soon, until then, please do not hesitate to contact us for anything you may need. Yours Sincerely,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Clean\ tidy\ room basic staff helpful. All amenities local to appartments.
Stayed 7 nights in Oct 2018
Response from Beatriz Mesa - Customer Service on Nov 14, 2018
Dear Customer, We sincerely thank you for the feedback of your stay in your last visit to HG Tenerife Sur. Your opinion is very useful to us and help us to improve. We hope to see you again soon, until then, please do not hesitate to contact us for anything you may need. Yours Sincerely,

6/10 Okay

Stephen

Stayed 4 nights in Sep 2018
Response from Beatriz Mesa, Customer Service HG Tenerife on Dec 27, 2018
Dear Customer, Thank you for the feedback of your stay in your last visit to HG Crsitian Sur. Your opinion is always very important to improve. We hope to see you once again soon. Yours Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christian sur
Excellent all round will go again
Stayed 10 nights in Apr 2018

6/10 Okay

Carmel

Disliked: Cleanliness
Apartment ok, few little ants about, clean and tidy, no remote control (extra), no safe (extra) no wifi (extra)

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Lovely place to stay just around the corner from the bus station close to shops restaurants bars

2/10 Terrible

David M.

Very basic
Property was very basic, inadequate kitchen not even a tinopener.No lounge beds, dangerous spiral staircase.Very disappointed.
Stayed 14 nights in Jan 2018

8/10 Good

PAUL, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled
Stayed at Cristian sur a number of times with family, always had a very good time, the staff are very friendly and will go out of their way to help....
Stayed 7 nights in Jan 2018

8/10 Good

Roger, North west England

Liked: Cleanliness, staff & service, room comfort
Spacious and convenient
Our apartment was generally spacious and light (although we had to squeeze past the bedroom cupboard, and the kitchen lacked any preparation area other than the dining table). The balcony was huge, and had a great view across out to the mountains. The room was serviced every day except on a public holiday. Reception staff were knowledgeable and helpful. There was enough crockery, cutlery and glassware provided. The bed was firm and comfortable, and the bedding was excellent. The shower was hot enough, with good pressure. There were a few minor maintenance issues such as a broken towel rail.
Stayed 5 nights in Jan 2018

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelt bad of stale cigarettte some, the curtains & blind in kitchen needed cleaning. TBH if I hadn't been so tired & hungry I would have walked back to reception & asked for another room. Left all windows open when we went to eat so it was about bearable on return.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Decent location but disappointing stay
We’d stayed at this hotel previously and I really liked the size of the apartments and the location so we decided to stay there again. I was disappointed this time though, which was a shame. Some (not all) of the reception staff were not very attentive, and were talking to other staff whilst I was trying to check in which I found quite rude. We had a morning flight and arrived at the hotel around 11:30 and had to wait until 3pm for our room, which meant we lost most of our first day there which was frustrating! Especially after getting up so early to arrive at a decent time!! The cleanliness of the rooms left a lot to be desired too, we had ants (which they gave us spray for) and the floor wasn’t mopped once. The pool area is lovely and the location is fabulous though! It’s a shame, this may have just been a one off, but I doubt we’ll stay here again as there are two other decent hotels in the same area.
Stayed 7 nights in Oct 2017

8/10 Good

jane

Liked: Cleanliness, staff & service
Shoet stay
We stayed here for 2 nights. The apartment was clean and had most things we needed. The room was a little dated. You need to pay extra for fans,Wi-Fi,TV remote and safe key. Would probably stay again.
Stayed 2 nights in Jun 2017

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Just OK!! :s
The 2 bed at HG Cristian Sur was old but spacious. The faults were that there is no lift in the complex and even though when booking months ago we requested a ground floor apartment as one of the group was almost 28 weeks pregnant and we also had a 4 year old with us, we were still put on the top floor. An option was given the following day to move to a first floor apt but it was at the very back of the complex away from amenities so although lower a much further walk so we stayed as it was a day into our holiday and we'd already bought groceries and unpacked. It's also a long walk to the beach and prom from the apts. The cleaners did a great job. The pool was great. Our biggest disappointment was the cafe bar ARCO IRIS at Hg Cristian sur. We had eaten and bought drinks all week (not cheap compared to local cafes or bars) and had bought drinks in the bar on our last night but they had stopped serving food as it was late. 1 of us went and got a take away to bring to our apartment including chips for the 4 year old who was hard to get to eat something but they forgot ketchup for the 4 year old's chips and when I asked the cafe for a squirt of ketchup, they refused saying we didnt buy the food there. I explained it was because they had stopped serving and that it was one squirt for the 4 year old who's a picky eater and they still refused. I thought it was disgusting service when we had spent a fortune all week for food, drinks, playing air hockey and pool at their cafe bar.
Stayed 7 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well situated apartment
Easy to find, easy to check in, efficient and friendly staff, lovely apartment really perfect for our needs. The room was a little noisy at first due to the bars across the road though we found the karaoke amusing but its not like this every night. The views from our balcony were beautiful day and night with views towards the sea and inland towards Mount Teide. The pools were good onsite and the walk to the beaches was always a pleasurable 10-30 minute stroll depending on what beach to use.....Las Vistas being our top choice. Excellent choices of restaurants, English, local and everything else along with bars...English and Spanish.

2/10 Terrible

jenny, telford

Disliked: Property conditions & facilities, room comfort
Very Basic
Very disappointed with the apartment, located very near to bars and restaurants with loud music every night till midnight followed by drunken revellers till the early hours. No air conditioning but had to keep windows closed at night due to the noise.apartment so basic, had to pay for T.V, room safe, iron. Not even a microwave, no pedal bin in kitchen just a bucket with a lid, pedal bin in bathroom but pedal to operate it missing.small insects frequently found in cabinet for storing food. Will never stay there again nor indeed visit Tenerife again. Having said what I think of the apartment this does not reflect on any of the staff who always tried to be helpful and courteous .

6/10 Okay

BERNADETTE, Dublin, Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
Just My Own Opinion
Quite relaxing complex and nice layout of gardens and pools. Couple of near misses on wet tiles around pool and on stone steps leading down through grass area towards pool. Reception efficient but not very friendly. There are different 'blocks' and the one we were in (I think 4) was not as updated as the rest appeared. Rooms really basic.

10/10 Excellent

David, Tiverton Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing stay!
Quiet complex with limited facilities but a relaxing and enjoyable stay stay,there was never a scramble for sunbeds as there were plenty to go round!! There is no entertainment if that's what youre looking for, but our 2 bedroom appartment on the second floor was spacious with 2 bathrooms and 2 balconies.( Also had to go up many steps to access it!) Plenty of restaurants and bars in the immediate area.

6/10 Okay

Kjell, Oslo, Norway

Disliked: Cleanliness, room comfort
Top weather saved the stay
We had wonderful weather which made up for most of the shortcommings of the apartment: Bed hard as ironing board, poorly equipped kitchen (no dish for the oven,no serving utensils, no potato peeler, impossible to use box opener and more), old CRT TV which you had to pay extra for, towels that stinked even when delivered. We also missed sunbeds on the terrace. That only the smallest of the 4 pools was heated was also dissapointing. It appears to us that the HG owners and management are trying to milk a good location and a hot market. Finally, during the last week the apartment below was completely gutted. This meant 6 hours of very noisy hammering a day. Then we really were happy that the weather was so good. The plus we can give is for the pool area, which was beautiful.

8/10 Good

musicgenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initial thoughts of hotel and apartments were its clean, spacious, and well matianed. We arrived early afternoon and after a quick explore of the hotel grounds we explored the area. Right away we noticed what a brilliant location the hotel is in. 15 minute stroll to the munipal beach and harbour. You pass the town centre on way to the beach. There a 4 pools one of which is heated. Although we are not convinced it heated to the temperature stated on the checklist by the pool. However, it's still a comfortable temperature to swim in. Sun beds are ulocked at 9am. By 9:10 am, expect the sun beds to be reserved with Towels and no one on them. On one occasion a couple had the nerve to reserve them at 9am and return at 1:30 pm. There are several signs round all the pools about not reserving sun beds, but the hotel does nothing about it. Reception staff were friendly and helpful. Even the ground staff say hello. We didn't use the hotel bar or cafe. Primarily because we like to eat and drink out, and it's also cheap. We would recommend the hotel. It was a our first visit to the hotel and to Los Christianos. We are planning to go again.

6/10 Okay

Svein Tore

Disliked: Cleanliness

6/10 Okay

Paul, Daventry

Liked: Staff & service
Very nice Hotel
We had a lovely stay here, the room was nice the pool area is lovely, the only down side was the pool rules... They were adhered to apart from the people who appeared to own their own apartment they seemed to resent anyone taking their space, but don't let that put you off the hotel is in a perfect location, the staff are very helpful and friendly, we very much enjoyed our stay.

4/10 Poor

Steph, Birmingham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a 3 star accomodation
The normal facilities we have enjoyed in other 3 star establishments were only available at extra cost. For example if you wanted the remote control for the television - 20 euros per week; WiFi(free in all the localbars ) 20 euros a week, but only in public areas; iron - guess what - 20 euros. No microwave, no cushions on sofa and no cushion seats for the plastic patio set. No keys for the security gates on the front door or patio doors - patio doors secured by a piece of wood a metre long. I would rate at no more than 2 star.

8/10 Good

paul, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v good
Stayed here a number of times, great location , 10 min walk to town or beach... Staff are v friendly, apartments are a bit worn and could do with air con but overall a v good base in Los Cristianos, 8 / 10 ......

4/10 Poor

LindaG, Largs, Scotland

Disliked: Cleanliness, room comfort
Not a three star apartment
On arrival the one bedroom apartment we were given, although very dated, had a nice view overlooking the pool and was well equipped for self catering. However on inspection there were hairs all over the floor, ants in the kitchen and the general cleaning could have been better. We discovered later the walls are very thin! The on site facilities were expensive ie. you have to pay for the TV remote, wifi and breakfast in the cafe was very dear. Thankfully we were only staying for one night.