2/10 Terrible
Denise
Traveled with partner
Apr 24, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
husbands wallet stolen FROM OUR ROOM while we stepped out for breakfast.Police was called. I insisted on going up with a friend while maid checked the room, which had already been moved into. While taking the elevator back down another employee was in the elevator and the maid asked her what she was doing and she sarcastically said "helping you look for the wallet" and rolled her eyes. I held my cool for about 3 seconds and said that i didnt appreciate her making a joke about it. His ID. Cash, credit cards were all in his wallet and we were leaving the next day for a cruise. The first girl told me that was the third "lost" wallet that week. The wallet was there when we left, but gone when we got back from breakfast. Front desk wouldn't show the camera that was pointed towards our room during the time frame we and the officer asked for, she said we were being rude and didnt appreciate it. She showed it for 15 mins AFTER the time we needed to see. Officer defended us stating we actually were NOT being rude, we were upset because all husbands stuff was missing. We knew the time frame and she wouldnt show us the camera. No warrent so we couldnt push that. The manager was called and (i heard this too because we were right beside the officer while he spoke to her) she told him she didnt know what the big deal was, we could just get new cards and ID. This was our third time of staying here but i have never felt more betrayed or violated by a staff as i have from this staff.
Denise
Stayed 1 night in Apr 2024