Ratings based on 101 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
Posted Feb 4, 2017 on Hotels
by A verified traveler
Posted Nov 28, 2016 on Hotels
by A verified traveler from Texas
DOES NOT CLEAN THE ROOM!Posted Nov 23, 2016
Pros: Near malls, restaurants and grocery.
Cons: Housekeeping should ensure that rooms are cleaned daily.
We stayed here for 3 nights but for those 3 nights no one cleaned the room. We always come in late so it's too late to request for room cleaning already. Terrible housekeeping.
by A verified traveler
A hot messPosted Sep 12, 2016 on Hotels
Room was hot and stuffy and didn't smell clean
Posted May 13, 2016 on Hotels
Posted May 3, 2016 on Hotels
by Damien from Artesia, CA
Terrible front desk service.Posted Apr 8, 2016 on Hotels
I booked the room on hotels.com only to get to this tiny place, to find out that they can't find my reservation. The clerk behind the desk was rude (because I think I woke him from his nap in the back). He didn't want to help us at all. After calling hotels.com customer service to explain everything the had to call the front desk to confirm and cancel the order. The clerk was no where's to be fon (probably in the back sleeping). It wasn't till I rang the bell several times and other customers came that he finally emerged from the back. Long story story short. He finally answered the call to hotels.com and they canceled the room and refund us my money but also leaves us with no place to stay at midnight.
Posted Mar 14, 2016 on Hotels
by Idalia from San jose, ca
Pay to stay somewhere else.Posted Feb 9, 2016 on Hotels
Overall, I would give it 2 stars. The room was really dingy and run down and there was a musty smell. It reminded me of watching a movie and seeing the actors going to a run down hotel and just start doing coke off the sink--thats how bad it was. The room that we had was right next to the housekeeping closet, which did not make it easy to sleep in because of all the noise. The pictures of the rooms looked misleading, the pictures on the website were of nicer rooms. Would I stay here again? Definitely not! The only 2 stars were earned by housekeeping because the ladies were super nice and friendly. Also, there is NO elevator here, so if you have a disability, go somewhere else otherwise ask for the bottom floor rooms.
Posted Feb 8, 2016 on Hotels
The Concierge was kind enough to give us a better room. He listened to our needs