Outdoor pool, pool umbrellas, sun loungers
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Reviews of Amsterdam Manor Beach Resort

4 out of 5
Amsterdam Manor Beach Resort
J.E. Irausquin Boulevard 252, Noord

Reviews

9.6

Exceptional

Rating 10 - Excellent. 785 out of 1000 reviews" "
Rating 8 - Good. 164 out of 1000 reviews" "
Rating 6 - Okay. 30 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sabria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures does this property no justice. I was in awe at how beautiful this property was. We did arrive earlier than our check in time but staff allowed us to change our clothes, put our bags up, gave us complimentary rum which, oh the RUM was PUNCHING us too (haha) and we were able to enjoy the beach until check in. Everything is so convenient and in walking distance. There’s two restaurants associated with the property, one on the beach called Passions on the beach and Horizons which is located on the property. Our room had a fresh fruit platter which I thought was fake! Our second day there we realized it was real. The property is well kept, housekeeping comes everyday, everyone was super niceeeeee! I am definitely coming back
Stayed 3 nights in Apr 2024
Response from AMBR Hospitality Team on Apr 22, 2024
Dear Sabria,Thank you for your enthusiastic review! We're thrilled to hear that you were pleasantly surprised by the beauty of our property and that our staff went above and beyond to accommodate you during your early arrival. It's great to hear that you enjoyed the complimentary rum punch and the convenience of our location. We're delighted that you appreciated the fresh fruit platter in your room and that you found the property well-kept with excellent housekeeping service. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly attentive and accommodating staff. Very clean
Stayed 4 nights in Apr 2024
Response from AMBR Hospitality Team on Apr 22, 2024
Dear Michael,Thank you for your positive feedback! We're thrilled to hear that you found our staff incredibly attentive and accommodating, and that you appreciated the cleanliness of our property. Providing excellent service and a clean environment is our priority, and we're delighted that we met your expectations. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Simon, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean, great rooms, across the road from a beautiful beach, close to restaurants and a large food market. Highly recommended.
Stayed 4 nights in Apr 2024
Response from AMBR Hospitality Team on Apr 22, 2024
Dear Simon,Thank you for your excellent review! We're delighted to hear that you had a great experience at our hotel and that you found everything to be clean with great rooms. It's wonderful to know that you enjoyed our beachfront location, proximity to restaurants, and the nearby food market. We appreciate your recommendation and look forward to welcoming you back again soon!

10/10 Excellent

MICHAEL, St. Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Eagle Beach, with a wonderful restaurant on the beach "Passions". The property is halfway between the high-rise hotels, Palm Beach and the downtown. The local grocery store, Super Foods, is 2 blocks behind the hotel which is super convenient. Friendly staff, clean rooms all with a kitchen and refrigerator.
Stayed 7 nights in Apr 2024
Response from Sales and Marketing Team on Apr 16, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Shin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach setup at this resort is outstanding with great food, fast services, shower and bathroom amenities including drinkable filtered water fountain. During our visit in early April 2024, all four beach attendants - Samuel, Jenrich, Hebreux and Scott – were or continue to be wonderful. These gentlemen are reliable, polite, pleasant and patient, particularly with many many visitors who didn't want to pay to rent the chairs and parasols yet didn't want to leave for other seating areas. To recognize beach attendants for their work, we are explicitly posting our appreciation for them on Expedia site. Please look for them if you visit Eagle beach and Amsterdam Manor. We always recommend our friends and contacts to select Amsterdam Manor as the resort to stay at in Aruba. Amsterdam Manor staff are multilingual, helpful and kind. As for the resort itself, it is beautifully renovated and modern. We hope to return to Amsterdam Manor again in 2025. We lost track in terms of the number visits to Amsterdam Manor, but believe at least 20 to 25 times for more than 10 days.
Stayed 12 nights in Mar 2024
Response from Sales and Marketing Team on Apr 15, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Daphne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Netherlands style look of the building and the property was so manicured and clean! We absolutely loved the staff! Jennifer was amazing! As well as Chris and Patrick. The rum punch I received at arrival was delicious also! The cleaning staff was also amazing the room was super clean! The only thing I would say is the shower should have a door so all the water doesn’t come out, also the hot water does not warm up in the shower like it does in the sink. And just to add a body length mirror in the room. That’s the only thing I would change other than that it’s amazing!
Stayed 3 nights in Apr 2024
Response from Sales and Marketing Team on Apr 12, 2024
Thank you for sharing your experience! We are delighted you loved your first stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating. Your insights help us improve.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location on Eagle Beach. It was easy to walk to area restaurants. The beach is beautiful and we also loved the walking path which we utilized every morning. Our room was comfortable and had a kitchenette which was handy. We also utilized the on site restaurants which we enjoyed.
Stayed 7 nights in Apr 2024
Response from Sales and Marketing Team on Apr 11, 2024
Thank you for taking the time to review us! It makes us happy that you liked the location and that you had such a pleasant experience! We look forward to your return shortly!

2/10 Terrible

Seethal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from AMBR Hospitality Team on Apr 8, 2024
Dear Seethal, we're sorry to hear that your experience fell short of expectations. Please accept our sincere apologies for any shortcomings during your stay. Your feedback is valuable, and we would appreciate the opportunity to address any specific concerns you may have had. Please feel free to reach out to us directly so we can assist you further.

8/10 Good

Gelvis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very serviceable and kind.
Stayed 3 nights in Apr 2024
Response from AMBR Hospitality Team on Apr 8, 2024
Dear Gelvis,Thank you for your positive feedback! We're delighted to hear that you found our staff to be serviceable and kind. Providing excellent service is our priority, and we're glad we could contribute to making your stay enjoyable. We hope to welcome you back again in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sales and Marketing Team on Apr 5, 2024
Thank you for taking the time to review us!We hope that you had a lovely and relaxing time!

8/10 Good

Shahrzad Z

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, clean rooms, and nice dining/bar options. Close to supermarket. Checked in easily. Beach had music, loungers, and wave runner rentals nearby. Kitchen had supplies. Eagle beach is quiet and the property is fresh. Every once in a while, the water treatment facility puts an odor out that isn’t great.
Stayed 6 nights in Mar 2024
Response from Sales and Marketing Team on Apr 3, 2024
Thank you for sharing your experiences from your recent stay with us. We were pleased to read your comments and remarks about our resort, the location, and our friendly and helpful staff. However, we apologize for the inconvenience related to the from time-to-time persistent smell coming from the Aruban water treatment plant. Once more thank you for your remarks and thank you for staying with us.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. The beach was beautiful ,and very clean. My husband and i came for our 40 th anniversary ,and my 60 th birthday. It was a very special trip , and your staff made it even more special. I will never forget it. Thanks for everything
Stayed 7 nights in Mar 2024
Response from Sales and Marketing Team on Mar 27, 2024
Thank you for this detailed review! Happy anniversary and birthday! It is an honor for us to hear that we were able to impact your celebration positively. Thank you so much for the kind words, and we hope to welcome you back soon!

10/10 Excellent

Chukwudi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect stay at Amsterdam Manor we had. My family of five enjoyed the close proximity (literally steps away) from one of the most beautiful beaches in the world in Eagle Beach. The area was quiet, rooms were nice and updated, and staff were the most friendly. Will definitely stay here again whenever we visit this beautiful island again. Well done, Amsterdam Manor!
Stayed 7 nights in Mar 2024
Response from Sales and Marketing Team on Mar 27, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here
Stayed 11 nights in Mar 2024
Response from Sales and Marketing Team on Mar 21, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience. We look forward to your return shortly!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sales and Marketing Team on Mar 22, 2024
We look forward to seeing you again.

10/10 Excellent

Eric Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property at a good price. Nothing overly fancy, but clean and right next to the beach.
Stayed 5 nights in Mar 2024
Response from Sales and Marketing Team on Mar 21, 2024
Thank you for taking the time to review us! It makes us happy that you liked the location!We hope that you had a lovely and relaxing time!

10/10 Excellent

Erigels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, we loved our time there. Would definitely recommend visiting and staying there. Staff are very helpful and friendly. Room was very clean and beautiful.
Stayed 5 nights in Mar 2024
Response from Sales and Marketing Team on Mar 21, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time staying at this property. Very Clean and very well maintained. The staff is very friendly and helpful. Convenient walk to the beach and walking trail that runs all down the beach. A lot more restaurants in this low rise end than before. We really enjoyed that aspect. Also close to a grocery store. Warning...There is a strong sewage smell at times outside. We didn't notice it in the room, but if the wind is right it's a strong smell and you can smell it even on the beach. It's not the resorts issue, but an Aruba services issue. We just stayed on the beach. It can be an issue if you want to sit outside at the resort or use the pool area. It just depends on the wind. There are times we didn't smell it, but other times it was really bad. We would still stay at the resort. One more issue was around 3:30pm they want you to move out of their way to set up for sunset dinners at their beach restaurant. We graciously moved our lounge chairs closer to the water, but it is annoying that they basically force you to move.
Stayed 7 nights in Mar 2024
Response from Alfred Kaufmann, GM on Mar 14, 2024
Thank you for sharing your experiences from your recent stay with us. We were pleased to read your comments and remarks about our resort, the room, and our friendly and helpful staff. However, we apologize for the inconvenience related to the from time-to-time persistent smell coming from the Aruban water treatment plant. Once more thank you for your remarks and thank you for staying with us.Kind Regards, Alfred Kaufmann General Manager

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Amsterdam Manor is an exceptionally well run, clean, and in an absolutely beautiful location across from Eagle beach. The hotel personnel are fantastic and attend to any issue or request. The on site restaurants are great and the ease of access to stores and other important services is exceptional. Overall, the hotel is one of the best I've visited.
Stayed 14 nights in Feb 2024
Response from Sales and Marketing Team on Mar 14, 2024
Thank you for sharing your experience! We are delighted you loved your stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

Darius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our honeymoon and we enjoyed every second. The oceanfront view was beautiful and our stay was relaxing. Our studio room had plenty of space for the both of us. The only thing we didn’t like was how the shower had no door. It was a bit hard trying to keep the floor dry when we showered because the water was just sprinkling onto the floor.
Stayed 4 nights in Dec 2023
Response from Sales and Marketing Team on Mar 11, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Your insights help us improve. We look forward to your return and thank you for the review!

8/10 Good

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice property with easy access to the beach across the street. "Passions on the Beach" was very nice especially at sunset, the food was excellent. The rooms were nice and cleaned each day. No entertainment on the property and the pool was nice but small with no thrills. There was a strong smell from the waste treatment center behind the resort for the whole week we were there.
Stayed 6 nights in Mar 2024
Response from Alfred Kaufmann, GM on Mar 11, 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you really enjoyed your time with us.We apologize for the inconveniences caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,Alfred KaufmannGenreal Manager

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. It’s small and quiet and the beach is gorgeous. The only downside was the Passions restaurant and bar was very slow service.
Stayed 7 nights in Mar 2024
Response from AMBR Hospitality Team on Mar 9, 2024
Dear Joan, thank you for your positive feedback! We're thrilled to hear that you love our property, especially its small and quiet atmosphere and the gorgeous beach. We apologize for the slow service experienced at Passions restaurant and bar. Your feedback is valuable to us, and we'll address this issue to ensure a better experience for our guests in the future. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patrick at front desk went above and beyond to ensure we enjoyed our stay. I loved the small, boutique nature of the resort with far fewer people and more individual attention. I’d go back here for sure.
Stayed 4 nights in Mar 2024
Response from Sales and Marketing Team on Mar 5, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

8/10 Good

Tetyana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, nice beach, good restaurants
Stayed 7 nights in Feb 2024
Response from Xavier on Mar 3, 2024
Thank you for your feedback! We're pleased to hear you enjoyed your stay. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Richard Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Loved the beach.
Stayed 7 nights in Feb 2024
Response from Xavier on Mar 2, 2024
Thank you for your kind words! We're glad you enjoyed our beach and experienced excellent service from our staff. We hope to see you again soon!

10/10 Excellent

Kathleen, Kearns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, and the location across from Eagle Beach was amazing.
Stayed 7 nights in Feb 2024
Response from Xavier on Mar 2, 2024
Thank you for your feedback! We're thrilled you found our staff helpful and enjoyed our amazing location across from Eagle Beach. We hope to welcome you back soon!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property from r someone looking for a quiet getaway. Right across the street from a beautiful sand beach - chairs, shade, and towels are all taken care of. Beautiful clean pool, well landscaped property. The staff are great! Jennifer at the front desk s an excellent concierge. Also the room was well equipped with all your needs - drying racks for wet suits, toiletries, coffee maker with abundant pods, fridge and plates. There’s a grocer store with liquor up the street so we stocked up with snacks and drinks. Two onsite bars and restaurants are great too. You can’t beat this location.
Stayed 4 nights in Feb 2024
Response from Xavier on Mar 2, 2024
Thank you for your glowing review! We're delighted you enjoyed your stay and found our property perfect for a quiet getaway. It's fantastic to hear you loved the beach access, well-equipped rooms, and excellent staff. We appreciate your recommendation and look forward to welcoming you back soon!

2/10 Terrible

Erica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We are reaching out with disappointment and concern about a fraudulent charge of $731.60 (Room Inclusive Tax - placed on the account 2-23-24) applied to our reservation - Confirmation: 145708744 Expedia Itinerary: 72751249055215 We spoke with manager Juan Carlos on 2/24/24 at the check out desk prior to leaving on Saturday, 2/24/24 and he verbally promised us, with two other colleagues present as witnesses, that he would release the charge once we contacted Expedia. We received communication from Expedia today 2/25/24 indicating that Amsterdam Manor was contacted and refused to release the Room Inclusive Tax. Please see the history of our communication with Expedia and Amsterdam Manor requesting change of reservation: 2-6-24 Contacted Expedia to change reservation, informed us to contact resort directly 2-6-24 Contacted Amsterdam Manor via phone - unable to make contact anyone 2-7-24 Received confirmation message from Amsterdam Manor via Expedia confirming reservation 2-7-24 Replied to the Amsterdam confirmation message requesting to change the reservation - NO RESPONSE RECEIVED 2-7 to 2-14 Made several phone call attempts to contact Amsterdam manor - NO RESPONSE 2-14-24 Received message from Amsterdam via Expedia (Please see attachment) 2-14-24 Responded to the message requesting to change the reservation - NO RESPONSE RECEIVED 2-20-24 Arrived in Aruba and contacted Amsterdam Manor by phone - no answer
Stayed 4 nights in Feb 2024
Response from Sales and Marketing Team on Mar 5, 2024
We deeply regret the inconvenience and frustration you experienced during your recent stay with us. Please accept our sincerest apologies for the miscommunication and any inconvenience it may have caused. We are pleased to inform you that we have thoroughly investigated the matter and have taken appropriate action to ensure this does not happen again in the future.t We understand the communication issues you faced and are committed to improving our processes. We value your feedback and hope to provide you with a better experience in the future. Please reach out if you have any concerns or need further assistance.

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hospitality Management Team on Mar 4, 2024
Dear Herb, Thank you for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Paul

Liked: Cleanliness, amenities
Stayed 6 nights in Feb 2024
Response from Sales and Marketing Team on Mar 22, 2024
We are happy to have served you during your stay with us!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eagle Beach is wonderful - steps from our room, a 1 BR Suite that woud rate as an excellent 1 bedroom apartment in any major US city.
Stayed 4 nights in Feb 2024
Response from Sales and Marketing Team on Feb 22, 2024
Thank you for sharing your experience! We are delighted you loved your stay at our hotel, and we are charmed to know you enjoyed the convenient location.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

diana

Stayed 4 nights in Feb 2024
Response from Sales and Marketing Team on Mar 22, 2024
We truly appreciate your feedback.

10/10 Excellent

Lanell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sales and Marketing Team on Mar 22, 2024
We will be waiting for your next trip!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right on the beach and nice beach restaraunt
Stayed 1 night in Feb 2024
Response from Sales and Marketing Team on Feb 15, 2024
Thank you for taking the time to review us! It makes us happy that you liked the location!We hope that you had a lovely and relaxing time!

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great overall. The grounds, the food, drinks, room, beach, staff were all amazing! BUT, just something to be aware of there is a WASTEWATER TREATMENT plant about 1,000ft away. We smelt raw sewage for 4 out of 5 days of our stay, which was a real bummer. It's all about the wind direction. We were downwind for most of our stay. The first 2 days the smell was pretty bad. When you open your door in the morning it was like hitting a wall of sewage smell. Such a bummer. Of course, there is nothing the hotel can do about it. I'm not sure I would stay there again because of that. You have this beautiful paradise hotel, and we smelled raw sewage for most of our stay, even on the beach... ugh.. Even at Dinner. We had this beautiful dinner on the beach and smelt sewage the whole time. My only complaints about the hotel itself, not a big deal, the pillows were terrible and no beach servers, need to go to the bar. again, no big deal. If you do stay here you need to make the dinner reservations weeks in advance. It books out.
Stayed 4 nights in Feb 2024
Response from Sales and Marketing Team on Feb 15, 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you enjoyed your time with us.We apologize for the inconvenience caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very professional and friendly, everything perfect,. In customer service the guy Julio, very helpful and professional, our stay was perfect!!!!!
Stayed 2 nights in Feb 2024
Response from Sales and Marketing Team on Feb 5, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

10/10 Excellent

Pavla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a very warm welcome from the front desk staff as soon as we stepped out of our taxi. We were offered water and welcome drinks. We arrived prior the check in time so we could keep our luggage secure at the front desk and went to the Eagle beach which is just steps away from the beach resort. The location of the property is perfect. We were eligible for an Expedia VIP property upgrade, however, we were not able to take advantage of it due to lack of availability. Nonetheless, our renovated manor studio on the ground floor offered everything we needed for our stay. The room was very clean and well equipped. For a studio it was still spacious enough not to trip over one another - smart layout! We also had a table and chairs available in front of our studio. We visited Aruba to celebrate my birthday and the resort staff surprised me with balloons and sparkling wine on the day of my birthday! We dined at the Passions restaurant located across the street at the beach, such a special place to celebrate and the food was excellent! The resort also has a poolside Horizons bar with great food and drinks and happy hours every night! The front desk staff was so helpful with everything - from calling taxis or setting us up for a sail and snorkel tour (highly recommended). My husband and I cannot thank enough the team at Amsterdam Manor - Jennifer, Julio, Patrick and other team members and housekeeping - for making our vacation memorable. We hope to return to Amsteram Manor!
Stayed 5 nights in Jan 2024
Response from Sales and Marketing Team on Feb 5, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

8/10 Good

Diana

Love the location and Eagle beach is beautiful. Didn’t enjoy the smell of sewage you would get a lot of the time. Staff very friendly & Passions restaurant food excellent although was uncomfortable sitting at an angle in the sand. Didn’t like that we had to get up at crack of dawn to save seats under umbrellas. Would like to be able to reserve them in advance. Would love for you to bring back breakfast Buffet at Mangos. Housekeeping staff excellent. Will stay again.
Stayed 11 nights in Jan 2024
Response from Sales and Marketing Team on Feb 7, 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you really enjoyed your time with us.We apologize for the inconveniences caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.Kind regards,

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet not crowded could easily be accommodated at the beach with chairs and umbrellas at any time. Staff were great.
Stayed 5 nights in Jan 2024
Response from Sales and Marketing Team on Feb 2, 2024
Thank you for taking the time to review us! We are delighted you had a great stay and liked the quiet atmosphere.We look forward to your return and thank you for the review!

10/10 Excellent

MICHAEL KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff went out of their way to make my stay extra special for my 50th wedding anniversary. Many thanks to all! ❤️
Stayed 5 nights in Jan 2024
Response from Sales and Marketing Team on Feb 2, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience and that our staff was accommodating.We look forward to your return shortly!

10/10 Excellent

Douglas Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sales and Marketing Team on Feb 14, 2024
Thank you for taking the time to review us! We look forward to your return shortly!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bad: There was construction directly behind the property and very loud jack hammers daily. There was a constant smell of sewer from the area. The good: The property is well maintained and clean. We found the management and employees all very helpful and pleasant.
Stayed 7 nights in Jan 2024
Response from Sales and Marketing Team on Jan 30, 2024
We apologize for the construction noise but we are happy to hear that you had a pleasant stay!We hope to welcome you back soon!

10/10 Excellent

Kathleen V

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our recent 4 night stay at Amsterdam Manor. We had a one bedroom suite and it was spotless. The pool area is nice and it is a quick walk across the street to the beach. Beware on days when cruise ships are in port, especially more than one, that the beach may fill up quickly. Amsterdam has chairs for their guests, but I would still get there somewhat early for a good spot each day. If the beach got too crowded we would move to the pool and enjoy the sun. The only true con, and this did not happen all the time, is there is an occasional jack hammer sound from construction going on behind the property we would hear every now and again. It did wake us up pretty early one morning. But our friends in another room on the other side of the property could not hear it, so it may have just been our room location. Overall, we would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from Sales and Marketing Team on Jan 30, 2024
Thank you for sharing your experience! We are delighted you loved your first stay at our hotel, and we are charmed to know you enjoyed the convenient location and that our staff was accommodating.We look forward to welcoming you back next year and thank you again for taking the time to review us!

10/10 Excellent

carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely property
Stayed 2 nights in Jan 2024
Response from Sales and Marketing Team on Jan 30, 2024
Thank you for taking the time to review us! We are delighted that you had such a pleasant experience.We look forward to your return and thank you for the review!

10/10 Excellent

Brian

Traveled with family
Check in was delayed for 1.5 hours, there is a foul smell around this resort. Not sure from what, water treatment or garbage. Staff was great!
Stayed 4 nights in Jan 2024
Response from Sales and Marketing Team on Jan 30, 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you enjoyed your time with us.We apologize for the inconvenience caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful. Your insights help us improve.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.

10/10 Excellent

CYNTHIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is so charming, staff so friendly and attentive, great location, beautiful beach .... only place we will stay when in Aruba !!!
Stayed 5 nights in Jan 2024
Response from Sales and Marketing Team on Jan 26, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I came here for our 1 year wedding anniversary and it was amazing. This will be the hotel I stay at every time I visit. It was so amazing here, we extended our trip a few extra days. Very walkable, quiet, beach is a few steps away, multiple restaurants nearby, and very kind people. This hotel is so beautiful and bright, highly recommended. The hotel staff also made the stay very pleasant. The concierges Julio and Jennifer did a great job and was VERY helpful, made our stay perfect!
Stayed 4 nights in Jan 2024
Response from Sales and Marketing Team on Jan 26, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

6/10 Okay

Carole, Baltimore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water in our kitchen which was known before we arrived. Customarily, we eat our breakfast and the prior evening dinner in our room. The maid does not do dishes and there was no dishwasher so we had to spend time doing dishes. Our vacation time was wasted 3 times about the water issue. They promised a $150.00 refund on my bill that I never received.and when one went outside the room, all one smelled was sewage. We have stayed here many times, but were not treated as valued guests. Also, the bartender, Elvis, used the F word frequently, which I didn't think was very respectful with two older women at the Horizan Bar upstairs.
Stayed 9 nights in Jan 2024
Response from Hospitality Management Team on Feb 18, 2024
Dear Carole,We sincerely apologize for the inconveniences you encountered during your recent stay. We are deeply concerned to hear about the issues with hot water, cleanliness, and customer service. Your feedback is invaluable, and we are taking immediate steps to address these concerns to ensure they do not recur. We regret that you did not feel valued as guests and that your experience did not meet our usual standards. Rest assured, your comments have been shared with our team for further review and improvement. Additionally, our Hospitality Manager has reached out directly to you regarding the 150 that has now been refunded. We appreciate your loyalty and hope to have the opportunity to regain your trust on a future visit.

10/10 Excellent

marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one room suite that was nicely decorated, the staff was friendly and catered to your every need. Food and bar were excellent too,we will definitely be back.
Stayed 4 nights in Jan 2024
Response from Sales and Marketing Team on Jan 26, 2024
Thank you for taking the time to review us in detail! We are excited to hear that you had such a great experience. Seeing that you loved the location, and the staff means a lot.We look forward to welcoming you back to our One Happy Island and thank you again for the great review!!

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope that the sewer smell is getting fixed sooner than later, other than that 👍👍👍👍
Stayed 6 nights in Jan 2024
Response from Sales and Marketing Team on Jan 26, 2024
Dear Guest, thank you for taking the time to share your experiences of your recent stay with us. We were pleased to learn that you really enjoyed your time with us.We apologize for the inconveniences caused by the from time-to-time unpleasant smell coming from theAruban water treatment plant, the authorities are occupied with solving these malfunctions and seem to be successful.We do hope that despite this inconvenience you enjoyed your vacation on our happy Island.