Good Family Vacation - Could Be Great
Posted Jan 20, 2017
We are a family of four - kids ages 13 and 12. The hotel is ideally located and the beach was wonderful. The hotel itself was very clean and beautiful. The activities staff was wonderful and friendly. Thanks Ruby!! Cedric the evening security guard was inceedibly friendly, shared stories and was great to be around. Enriques (pool bar) was awesome. We enjoyed the Italian and Japanese restaurants. It was a good vacation, but could be great with some minimal improvements. First, more staff is needed. The restaurants were staffed pretty lean resulting in some unhappy servers who were stressed out. Its tough to smile and be courteous when serving to many people. Second, the hotel needs to have a second breakfast buffet (maybe in the seafood restaurant where second lunch buffet is located). We ate early (before 830) so we did not have a problem. However, the line to get in after 830 was quite long and the omlette line was ridiculous. Third, maybe provide a little more variety on the buffets. After a few days got monotonous. Finally, and this one is probably nit picky, offer a few more kids drinks at the pool bar. Maybe chocolate smoothies or milk shakes. Overall, it was a good vacation and would recommend for a family vacation.
Comment from Hotel Management
Jan 20, 2017 by Aurelia Croes, Quality Manager, Hotel Management
Thank you very much for choosing our resort for your family vacation and also for taking the time to write us your experience. We appreciate the suggestions you provided as it gives us the opportunity to improve.
We look forward to host you again in the near future.