This hotel is somewhat updated. The beds are horrible but the pillows and shower are nice. Some of the staff are nice and some are not, the worst attitude was the lady making omlets. She will ingnor you till she decides to ask you what you want. I saw her do it to someone one day and she did it to me and one of our friends on different days. Hard to get more than one washcloth. You have to make reservations at most restaurants so we at out most of the time because we didn't like the food there. They only have one type of beer and the beer drinkers in our group said it was gross and would buy beer somewhere else. Good luck getting any chairs by the pool or not by the pool. Not many chairs to start with and all the older people must get up by 5 and take the pool side chairs. I went down at 6 one morning and they were already taken. Nobody comes around to see if you want a drink, you have to go to the swim up bar. No food out by the pool either, you have to go to one of the restaurants.We are use to the Hard Rock Hotel in Cancun Mexico. That's my advice where you should go.
Comment from Hotel Management
Mar 24, 2017 by Aurelia Croes, Quality Manager, Hotel Management
Thank you for choosing our property and for taking the time to write a review. We are truly disappointed to read that your stay with us did not live up to your expectations. There is no excuse for poor service and not responding to guests' needs, and for that we are truly sorry. Your feedback is important to us as it highlights many areas for improvement, which we will address with our team immediately. We sincerely regret that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.