Aerial view

Reviews of Holiday Inn Resort Aruba - Beach Resort & Casino, an IHG Hotel

4 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 615 out of 1185 reviews" "
Rating 8 - Good. 304 out of 1185 reviews" "
Rating 6 - Okay. 145 out of 1185 reviews" "
Rating 4 - Poor. 76 out of 1185 reviews" "
Rating 2 - Terrible. 45 out of 1185 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Half of the beach chairs were broken, the bathroom was completely disgusting and it was no bigger than a shoe box. The toilet was a foot off the ground and the shower was very dirty. The room itself, well the walls are very thin.
Stayed 6 nights in Apr 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Dominic,Thank you for taking the time to rate your recent stay at Holiday Inn Resort Aruba. We are thrilled to see that you had a wonderful experience with us and awarded us a 5-star rating.Your positive rating is greatly appreciated, and we are delighted that we could exceed your expectations during your time with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Allyn, Basking Ridge

Traveled with family
The location was the best. Right in the middle of the action. Water sports right on their beach. Parasailing, tubing, Jolly pirates. Floaties.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Allyn,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are thrilled to hear that you enjoyed our prime location, nestled in the heart of the action, offering easy access to a plethora of water sports right on our beach.Aruba's stunning coastline provides the perfect backdrop for an array of exciting activities, and we're delighted that you were able to take advantage of parasailing, tubing, and even the adventurous Jolly Pirates experience. It sounds like you had a fantastic time exploring the water activities available to our guests.Additionally, we're glad to know that you appreciated the convenience of having floaties available on our beach, adding an extra layer of enjoyment to your stay.Thank you for choosing Holiday Inn Resort Aruba for your vacation, and we hope to welcome you back soon for another unforgettable experience in the heart of the action.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to send time with family and friends.
Stayed 7 nights in Apr 2024
Response from Hazw on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Catherine

Disliked: Property conditions & facilities
Stay away from the Sea Tower club next door plays loud music until 2 am every night If you don’t get up very early you will probably get a broken lounge chair. Third pool should be adults only to avoid being constantly splashed or hit with footballs. Would never stay there again.
Stayed 7 nights in Apr 2024
Response from Hazw on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas, Chesapeake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the area where this resort is located and the resort itself. The only issue we had was the cigar smokers outside that made it unbearable to sit outside some nights and enjoy everything.
Stayed 10 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear Thomas,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your experience with us. We're thrilled to hear that you enjoyed the area where our resort is located and that you had a positive overall experience with us.We sincerely apologize for any inconvenience caused by the presence of cigar smokers outside, which made it difficult for you to fully enjoy our outdoor spaces on certain nights. We understand how this can detract from the overall experience, and we appreciate your feedback on this matter.Once again, we thank you for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Holiday Inn Resort Aruba for another wonderful stay.Warm regards,Guest Relations ManagerHoliday Inn Resort Aruba

10/10 Excellent

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I was concerned when I booked this hotel because I kept reading reviews that it was "basic" or not fully updated rooms. So if you keep checking the reviews and have concerns please do not. The hotel is very nice, everything is VERY clean. All of the staff are extremely friendly. The beds are SO comfortable. I genuinely had one of the best vacations in Aruba and staying at this hotel. Everything is in walking distance if you choose not to do the all inclusive like I did. The location is simply perfect. We will definitely be back.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear Christie,Thank you for choosing to stay at Holiday Inn Resort Aruba and for sharing your experience with us. We truly appreciate your feedback and are thrilled to hear that we exceeded your expectations.It's wonderful to know that our hotel's cleanliness, friendly staff, and comfortable beds made your vacation one of the best you've had in Aruba. We take pride in providing a clean and welcoming environment for our guests, and it's gratifying to hear that our efforts have made a positive impact on your stay.We're also delighted that you found our location convenient and that you were able to enjoy everything Aruba has to offer. Being within walking distance to various attractions is certainly a perk, and we're glad you were able to take advantage of it.Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Resort Aruba for another fantastic vacation in the future.Warm regards,Guest Relations ManagerHoliday Inn Resort Aruba

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Linda,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are delighted to learn that you were impressed with both the cleanliness of our facilities and the friendliness of our staff.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are pleased to hear that our efforts in this regard met your expectations. Additionally, we take great pride in our team's dedication to providing exceptional service, and it is gratifying to know that their warmth and professionalism contributed positively to your experience.Your satisfaction is our top priority, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our resort in the near future for another enjoyable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Lana, Blooming Prairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and staff is excellent. The beach is extensive and beautiful.
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Lana,Thank you for taking the time to share your recent experience at Holiday Inn Resort Aruba. We are delighted to hear that you found our resort to be very clean and that you were impressed by the friendliness and professionalism of our staff.Maintaining a clean and welcoming environment is a top priority for us, and we are thrilled that our efforts have been noticed and appreciated by you. Our team takes great pride in providing exceptional service to our guests, and your kind words serve as encouragement for us to continue delivering memorable stays.We hope that your time with us was enjoyable and that you were able to create lasting memories during your visit to Aruba. Should your travels bring you back to our beautiful island, it would be our pleasure to welcome you back for another memorable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. Pools are small and great for kids and families. Loved the beach and ocean views.
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 15, 2024
Dear WendyThank you for sharing your experience at Holiday Inn Resort Aruba. We are thrilled to hear that you had a great family vacation with us and enjoyed our resort's amenities, especially the pools, which are designed with families in mind.It's wonderful to know that you appreciated the beautiful beach and ocean views that our resort offers. We strive to provide a relaxing and enjoyable environment for all our guests, and we're delighted that you found it to be so.We hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Tammy,Thank you for sharing your feedback with us regarding your recent stay at Holiday Inn Resort Aruba. We are delighted to learn that you were impressed with both the cleanliness of our facilities and the friendliness of our staff.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we are pleased to hear that our efforts in this regard met your expectations. Additionally, we take great pride in our team's dedication to providing exceptional service, and it is gratifying to know that their warmth and professionalism contributed positively to your experience.Your satisfaction is our top priority, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back to our resort in the near future for another enjoyable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff friendly
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Robert,Thank you for taking the time to share your recent experience at Holiday Inn Resort Aruba. We are delighted to hear that you found our resort to be very clean and that you were impressed by the friendliness and professionalism of our staff.Maintaining a clean and welcoming environment is a top Should your travels bring you back to our beautiful island, it would be our pleasure to welcome you back for another memorable stay.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Mary Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service relaxing and comfortable
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Mary Ellen,Thank you for your kind words! We're thrilled to hear that you enjoyed our friendly service and found your stay relaxing and comfortable at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled old and musty. Hotel need renovated
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 11, 2024
Dear Victoria,Thank you for sharing your feedback. We apologize for any inconvenience caused by the condition of the rooms. We will take your comments into consideration as we work towards improvements at Holiday Inn Resort Aruba.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

6/10 Okay

Kathy M

Traveled with group
Disliked: Property conditions & facilities
Property is old and needs to be updated, eat off property , food was average
Stayed 7 nights in Apr 2024
Response from Hazw on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Apr 2024
Response from Hazw on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the location and staff was great! Close to many eating locations. Beautiful beach. Only issue is we had a hard time getting a shaded location on the beach.
Stayed 3 nights in Apr 2024
Response from Hazw on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vladislav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but very clean
Stayed 10 nights in Jan 2024
Response from Hazw on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

michelle, beaverton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is right on the beach and walking distance to shops and restaurants.
Stayed 2 nights in Mar 2024
Response from Hazw on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hazw on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Dana, New York

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hazw on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd trip to Aruba and I have stayed at the Holiday Inn all three times. You simply cannot beat the location and beach. I love it here and will not stay anywhere else.
Stayed 7 nights in Mar 2024
Response from Hazw on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.

2/10 Terrible

Jennifer

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude, property was very outdated and not super clean. U had to ask for your to be cleaned everyday. You had to ask for towels tp etc. staff always seemed bothered when you asked them something.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Jennifer,We sincerely apologize for the disappointing experience you had during your stay. Providing excellent service and maintaining a clean and welcoming environment are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is valuable to us, and we will address these issues with our staff to ensure that all guests receive the courteous and attentive service they deserve. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards

4/10 Poor

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded for a partial ocean view. The whole resort is partial ocean view......why did I pay extra?? My partial ocean view was facing the parking lot even though the front staff said I would be facing the resort. The front staff said they could move my room to the louder building if I wanted a room change but I declined. They said they couldn't do anything else when I said I wanted a refund for the upgrade. Let's see if Expedia can take care of the scam upgrade.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Michelle,We apologize for the disappointment and inconvenience you experienced with the partial ocean view upgrade. Your feedback is important to us, and we'll address the communication gap with our staff to ensure accurate information is provided to our guests. We appreciate your understanding and hope to have the opportunity to restore your confidence in our resort in the future.Best regards

4/10 Poor

Lynn A

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Lynn A,Thank you for your review, we are saddened to know you did not have a great experience, we hope to have the chance in welcoming you back again in the near future.Best regards

10/10 Excellent

Teresa L, Montevallo

Traveled with family
Liked: Property conditions & facilities
The property was clean. Staff friendly and very helpful.
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Teresa,Thank you for the fantastic 5-star rating! We're thrilled to know that you had a wonderful experience at Holiday Inn Aruba. We look forward to welcoming you back again soon!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is family hotel, located on the beach near to many restaurant. The hotel has restaurants too if we didn’t want to walk around. The beach is beautiful…. It is close to all sports activities. The staff is so helpful and kind. I will come back in the future
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Sandra,We greatly appreciate your glowing review! It's fantastic to hear that you enjoyed our family-friendly atmosphere, convenient beachfront location, and proximity to restaurants and sports activities. We're thrilled that our staff could enhance your experience with their helpfulness and kindness. We can't wait to welcome you back to Holiday Inn Aruba in the future for another memorable stay!Best regards.

4/10 Poor

Peuredice

Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Apr 23, 2024
Dear Peuredice,Thank you for taking the time to rate your experience at Holiday Inn Resort Aruba. We value all feedback, and we're sorry to see that your experience did not meet your expectations. team directly with any further feedback you may have.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Music is very loud till late night
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Kevin,Thank you for your review, we apologize for the inconveniences regarding the next door loud music. We hope to welcome you back soon.

8/10 Good

Marjorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated, property location is great!!
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Marjorie,Thank you for your review! We're thrilled to know that you had a wonderful experience at Holiday Inn Aruba. We look forward to welcoming you back again soon!Best regards,

2/10 Terrible

Vaishaliben

Stayed 6 nights in Mar 2024
Response from Hazw on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to everything
Stayed 10 nights in Mar 2024
Response from Guest Experience Manager on Apr 5, 2024
Dear Wendy,Thank you for the fantastic 5-star rating! We're thrilled to know that you had a wonderful experience at Holiday Inn Aruba. We look forward to welcoming you back again soon!

10/10 Excellent

RAMZI T

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 19, 2024
Dear valued guest,Thank you for taking the time to rate your experience at Holiday Inn Resort Aruba with five stars. We're delighted to know that you had an exceptional stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations.We hope to welcome you back for another fantastic experience soon!Best regards,Guest Relations ManagerHoliday Inn Resort Aruba

10/10 Excellent

Thomas, Royal Oak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, it is a dated resort but has been kept in excellent condition. Wonderful service staff and management. Perfect location and right on the beach. 10 stars!
Stayed 10 nights in Feb 2024
Response from Hazw on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future!

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/right on the beach and close to amenities.
Stayed 7 nights in Mar 2024
Response from Hazw on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the beach and staff were exactly what we were expecting.
Stayed 5 nights in Mar 2024
Response from Hazw on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Heather Bonnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very loud from bar/restaurant next door intil 1am every night
Stayed 7 nights in Mar 2024
Response from Hazw on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clara Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
alot around hotel walkable. bathroom in room, towel ratio to people in room
Stayed 6 nights in Mar 2024
Response from Hazw on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hazw on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and resort was exceptional, huge thanks to Don and the rest of the resort
Stayed 4 nights in Mar 2024
Response from Hazw on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Housekeeping was not responsive in a timely manner. No wash cloth or replacement of used items from the coffee tray.
Stayed 5 nights in Mar 2024
Response from Hazw on Mar 26, 2024
We appreciate your feedback!We will forward your message to the department in concern.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 6 nights in Mar 2024
Response from Hazw on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Briana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was great. The hallways smelled a little musty upon arrival but not our room. The smell dissipated after day 1. Front desk staff was nice and friendly. The pool was great and clean. The beach was beautiful and clean. Could upgrade lounge chairs as alot of them were broken or missing straps. We ate at the breakfast buffet which felt expensive for what was served. We missed a few days of housekeeping because they would come at 430/5 while we were resting or showering which was inconvenient. Overall great stay. Would stay again.
Stayed 6 nights in Mar 2024
Response from Hazw on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you in the near future.

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service is terrific and the hotel is conveniently located. They need a changing room for people arriving at noon given the lack of flexibility for earlier than 4pm checkin. Hotel rooms smell like mildew and it’s not great for people who are looking for quiet and peaceful. The beach is super crowded as well. But the coffee shop is great and staff are exceptional!
Stayed 5 nights in Mar 2024
Response from Hazw on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sonali

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Mar 2024
Response from Hazw on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tyra

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Apr 16, 2024
Dear Tyra,Thank you for awarding us a 5-star rating! Your feedback means the world to us, and we are thrilled to have met or exceeded your expectations during your stay at Holiday Inn Resort Aruba.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Guest Experience ManagerHoliday Inn Resort Aruba

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean front resort. Comfortable rooms, friendly staff, walking distance to shops and dining
Stayed 4 nights in Mar 2024
Response from Hazw on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place is staying at the sea tower. I love everything about it. Maybe insert an ice machines for each floor
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Dear Kevin,We're thrilled to hear that the Sea Tower is your favorite place to stay at Holiday Inn Resort Aruba! Your appreciation means a lot to us. We'll certainly consider your suggestion of adding ice machines to each floor for added convenience. Thank you for sharing your feedback, and we look forward to welcoming you back to the Sea Tower for more unforgettable experiences by the sea!Warm regards,

10/10 Excellent

Ronald, Kinnelon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oceanside room was great. Great views and sunsets. Not too noisy but some noise. The room was spacious. Towels were plentiful. The bed was comfy.
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager on Mar 21, 2024
Dear Ronald, We're thrilled to hear that you enjoyed your Oceanside room at Holiday Inn Resort Aruba! It's fantastic that you appreciated the great views and sunsets, as well as the spaciousness of the room. We're delighted that you found the bed comfy and the availability of plentiful towels.While we regret any noise disturbance you experienced, we're glad it didn't detract too much from your overall experience.Thank you for choosing to stay with us, and we hope to welcome you back for another relaxing stay with even more unforgettable views and experiences!Best regards

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and friendly. Maid service prompt and efficient. Pool lounges and accessories need upgrade, but still serviceable.
Stayed 9 nights in Mar 2024
Response from Guest Experience Manager on Mar 21, 2024
Dear William,Thank you for sharing your feedback about your recent stay at Holiday Inn Resort Aruba! We're pleased to hear that you found our staff accommodating and friendly, and that our maid service was prompt and efficient.We appreciate your suggestion regarding the pool lounges and accessories and will take it into consideration for future improvements. We're glad to know that despite this, you still found them serviceable.We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing Holiday Inn Resort Aruba!