2 restaurants, breakfast served

Reviews of Hyatt Regency Aruba Resort and Casino

4.5 out of 5
Hyatt Regency Aruba Resort and Casino
Juan E Irausquin Blvd 85, Noord

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1012 reviews" "
Rating 8 - Good. 186 out of 1012 reviews" "
Rating 6 - Okay. 61 out of 1012 reviews" "
Rating 4 - Poor. 34 out of 1012 reviews" "
Rating 2 - Terrible. 20 out of 1012 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Leslee Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The beach lounge chairs on the beach and by the pool were a horror show. After paying $800/night they charge you an additional $80 per day for a lounge chair. Horrible
Stayed 4 nights in Mar 2024

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gabrielle C.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the adult pool area. They need a bar in this area.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 26, 2024
Dear Gabrielle C., Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our great amenities. We love that our guests can relax under calming Caribbean skies at our Trankilo adults-only pool, or they can spend the day racing down the waterslide and playing water volleyball at the family activity pool. It was such a pleasure to host your visit! We look forward to your return soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

CHRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and its relative location and the beach was great
Stayed 4 nights in Mar 2024
Response from Manager on Mar 24, 2024
Dear Chris,A warm hello from One Happy Island! Thank you for your outstanding review. Aruba has a spirit of adventure, and we are delighted you had such a great time exploring our beautiful island! Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 22, 2024
Dear Anthony,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager

8/10 Good

Michael

Traveled with family
Liked: Staff & service, amenities
Grounds excellent, staff very good, hotel clean. My only complaint would be the rooms. They definitely need to be updated and humidity in the rooms are uncontrollable. Either too cold or too stuffy.
Stayed 6 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Dear Michael, Warm greetings from beautiful, sunny Aruba. Thank you for taking the time to review your experience with us and for mentioning how much you enjoyed our resort and devoted team. However, we deeply regret that our rooms did not meet your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We have shared your comments with the appropriate individuals as we continue to plan for any future upgrades. We hope to have the pleasure of welcoming you again whenever your travels bring you to our beautiful island again. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Karsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great pool area, a nice garden with goldfish ponds, and beach access.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Dear Karsten, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our great amenities, fun pools, and beautiful ponds. It was such a pleasure to host your visit! We look forward to your return soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Urs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with great staff and close to downtown Palm Beach.
Stayed 6 nights in Mar 2024
Response from Manager on Mar 17, 2024
Dear Urs,What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our location. Aruba has a spirit of adventure, and we are delighted you had such a great time exploring our beautiful island! We look forward to your return soon.Warm regards,Gabriel CastrillonGeneral Manager

4/10 Poor

Kay F

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed on how the staff attitude was especially at the bars by the pool they were not friendly one of the bartenders tried to charge us for extra drinks that we did not buy. I honesty will not stay there again. The workers need a lesson on how to be nice
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Kay F, Thank you for the review and for choosing our resort for your visit to Aruba. We are very sorry for the difficulties you had during your stay, and we apologize for the level of service that you received from our team. Each of our associates is devoted to caring for our guests so they can be their best; therefore, we are very disappointed for not meeting these expectations. You have our assurance that we will address this appropriately to ensure that instances like this will not be repeated. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Warm regards, Gabriel Castrillon General Manager

8/10 Good

amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewage type smell on the beach. It wasn’t like this last time I was here in 2019. Some of the people who stay for a few months said it is this way now because of all the people on the island. Others said it was because of the earthquake in Venezuela last month. Anyway depending on the wind sometimes you could smell it from the adult pool as well. It wasn’t everyday or all day but it was definitely noticeable especially on the beach.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear Amy, Greetings again from all of us here at the resort. We are delighted that you chose to come and stay with us again; however, we would like to sincerely apologize for any disturbances that you experienced due to our surrounding area. We have shared your comments with our team so that we may determine the most appropriate way to address these concerns. We hope you will stay with us again so that we may have the opportunity to provide the five-star stay that you have come to know from us. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Only 1 recommendation. need 24 hour room service.
Response from Manager on Mar 10, 2024
Dear Vincent,Warm wishes from One Happy Island. Thank you for staying with us and for leaving your feedback. We are glad to hear that you enjoyed your time with us. However, we would like to apologize for the issue with the hours of operation for room service. We hope to have another opportunity to welcome you back to our resort for the flawless stay you deserve.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Maureen

Stayed 6 nights in Feb 2024

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well organized and clean :-) would definitely stay again .
Stayed 6 nights in Feb 2024
Response from Manager on Mar 4, 2024
Dear Teresa,It was a pleasure to host you during your recent getaway. Your review is received with our fullest appreciation. We are delighted to hear that you were able to relax and enjoy all that our resort offers, including our pristine accommodations. It was a pleasure accommodating you on this visit. We hope to welcome you back to Hyatt Regency Aruba Resort Spa & Casino soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Tammy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Hyatt Regency the only thing we would have liked was a balcony to sit on , most were just big enough to walk out in . Rooms were a good size for two queens and the bathroom was a nice size with a fan ..
Stayed 7 nights in Feb 2024
Response from Manager on Feb 28, 2024
Dear Tammy,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! Thank you for sharing your experience. We are thrilled to hear that you loved our comfortable accommodations. We love that we can be a getaway for our guests with perfect weather, gracious hospitality, and spectacular beaches. We hope to have the pleasure of hosting you again on your next visit to the area.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

david

Awesome
Stayed 6 nights in Feb 2024
Response from Manager on Feb 28, 2024
Dear David,Warm wishes from One Happy Island! In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Steven

Stayed 3 nights in Feb 2024
Response from Manager on Mar 21, 2024
Dear Steven,What a pleasure to host you here on One Happy Island! Thank you for taking the time to share your rating. In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino. Creating many memorable moments of happiness is what our small island lives for! It was an honor to have you as our guest, and we hope you will return the next time you travel to our area.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt in Palm Beach of Aruba is a beautiful property with very clean rooms and super friendly people who work there. They go out of their way to make your stay with them memorable and great. We eat at the cafe every morning and get our beach chairs. We are able to walk to the strip to seek out restaurants and shopping. If we intend to go further than the strip, the Hyatt staff secures the taxi as soon as we need one. We had a great stay. We will be returning to this property and to Aruba.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 25, 2024
Dear Beatrice,We love that you felt the Aruba Effect on Our Happy Island! Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. Our associates believe in caring for people so they can be their best! It is also great to learn the local restaurants and shopping destinations added to the enjoyment of your visit. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Aruba Resort Spa & Casino!See you again soon,Gabriel CastrillonGeneral Manager

4/10 Poor

Giovanni

Traveled with family
Disliked: Property conditions & facilities
Hotel rooms are old and dated.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Giovanni, Thank you for sharing your observations, as we are always striving to improve our guest experience. Providing a relaxing and rejuvenating stay is essential to our team and part of what Aruba is all about. Therefore, please accept our sincere apologies that our rooms did not meet your expectations. We have shared your comments with the appropriate individuals as we continue to plan for any future upgrades. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
My wife & I had booked the Aruba Holiday Inn for this vacation but immediately upon checking in we realized our mistake. The Holiday Inn was dated and not what we expected for $550 per night. We decided to go to the Hyatt which was incredible. We have stayed at the Aruba Marriott before and found the Hyatt to be superior in every aspect. The Hyatt grounds are beautiful, the rooms are clean & spacious. The staff are warm & friendly. We will definitely return.
Stayed 6 nights in Feb 2024
Response from Manager on Feb 18, 2024
Dear Nathan,Greetings from sunny Aruba! We are thrilled to read that you and your wife felt so at home with us. It is also wonderful to know that our beautiful surroundings as well as our well-appointed rooms left you with wonderful memories. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. Thank you for allowing us to host your recent visit to Aruba. On behalf of all of us at Hyatt Regency Aruba Resort Spa & Casino, the pleasure was ours, and we look forward to you joining us again soon!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Rexinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Feb 19, 2024
Dear Rexinder,A warm hello from One Happy Island! We are glad that we could exceed all of your expectations and that you loved your visit to our beautiful resort. We appreciate you taking the time to let other travelers know about your experience, and we look forward to many more visits to Hyatt Regency Aruba Resort Spa & Casino.Warm regards,Gabriel CastrillonGeneral Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Manager on Feb 19, 2024
Dear Eric,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! We are so delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Aruba. It was our pleasure accommodating you. We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to our island!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Angela

Stayed 5 nights in Feb 2024
Response from Manager on Mar 21, 2024
Dear Angela,Greetings from our beautiful, sunny island! Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love that our resort on One Happy Island helped to make your vacation an unforgettable memory! We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to our area.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Mary J

Traveled with partner
So close to everything and felt safe.
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Dear Mary J, Greetings from our beautiful, sunny island! Thank you for taking the time to share your kind remarks with us and for sharing your experience with future travelers. Kaweta means curious in Papiamento and is the perfect word to describe our spirit of adventure here in Aruba. We believe that we perfectly embody that spirit through our central location, providing seamless access to explore our incredible island. It was a pleasure to host your visit at Hyatt Regency Aruba Resort Spa & Casino. We hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

nawal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to walk ,after long day at the beach,it was wonderful,safe lots of restaurants,big selection all excellent food and hos
Stayed 10 nights in Jan 2024
Response from Manager on Feb 12, 2024
Dear Nawal,What a pleasure to host you here on One Happy Island! We appreciate you sharing your thoughtful feedback with other travelers. We are here to help you disconnect from the world, and we love knowing you were able to relax and rejuvenate during your time here. Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Edwina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean rooms. Well kept property. Excellent location from both beachside and street side so everything is convenient and walkable. Staff is top notch and well trained. Definetely consider this property for your next stay. Thank you and we will be back.
Stayed 6 nights in Jan 2024
Response from Manager on Feb 8, 2024
Dear Edwina,Warm wishes from One Happy Island! It was a pleasure to read that we were able to meet your expectations. Creating many memorable moments of happiness is what our small island lives for! We are thrilled to read about your stay and how much you enjoyed our excellent location. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts.We appreciate you sharing your feedback, and we look forward to seeing you again soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Feb 5, 2024
Dear Michael,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower needs improvement. Water pressure low. Curtained shower cheapens the bathroom
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Igor, What a pleasure to host you here on One Happy Island! We are delighted to know that you enjoyed your stay with us; however, we deeply regret that it was not perfect. We are grateful for you sharing your feedback regarding our showers and how we can improve. We will share these comments with our team as we continue to plan for any future upgrades. We look forward to your future visit with us at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and well kept. The staff and service was great and friendly. Highly recommend.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 24, 2024
Dear Gina,Warm greetings from One Happy Island! We are delighted that we exceeded all of your expectations and that you loved your time at our resort. In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino.It was our pleasure hosting you, and we hope you will revisit the next time you are in the area. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Debra Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Manager on Jan 22, 2024
Dear Debra Ann,Warm wishes from One Happy Island! We Arubans love Our Happy Island and welcome all who visit our Caribbean paradise with sunny smiles and a warm embrace. It was a pleasure accommodating you on this visit. We hope to welcome you back to Hyatt Regency Aruba Resort Spa & Casino soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

marsha ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities, beautiful beaches, good location
Stayed 6 nights in Jan 2024
Response from Manager on Jan 20, 2024
Dear Marsha Ann,Greetings from sunny Aruba! Wandering your way to happiness on One Happy Island is what we are all about! We are delighted that we exceeded all of your expectations and that you loved your time at our resort. It was a pleasure accommodating you on this visit. We hope to welcome you back to Hyatt Regency Aruba Resort Spa & Casino soon!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on Jan 18, 2024
Dear Nathan,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! We appreciate you taking the time to leave your generous rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had an excellent stay. Leaving sunnier and happier than when you came is the utmost Caribbean experience! It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Warm regards,Gabriel CastrillonGeneral Manager

2/10 Terrible

Sharona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 18, 2024
Dear Sharona,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us another chance to provide you with the hospitality you deserve every time you choose us.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

peter james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed and maintained. Excellent food and service. Great beach and pools. We had a great vacation at the Hyatt.
Stayed 6 nights in Jan 2024
Response from Manager on Jan 18, 2024
Dear Peter James,Greetings from our beautiful, sunny island! Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. Therefore, we are thrilled you enjoyed everything about your stay. Wandering your way to happiness on One Happy Island is what we are all about!Thank you for reviewing your time at Hyatt Regency Aruba Resort Spa & Casino, and we hope to welcome you back soon for another enjoyable visit. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Dear Tamara,Greetings from our beautiful, sunny island! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Wandering your way to happiness on One Happy Island is what we are all about! It was our pleasure having you as our guest, and we hope you will revisit the next time your travels bring you to Aruba. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent expect for balconies are too small. Cant even fit a chair
Stayed 5 nights in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear Michelle, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are also grateful for you taking the time to share the aspect of your stay that can be improved. We have shared your comments regarding our balcony size with our team as we continue to plan for any future upgrades. It was such a pleasure to host your visit! We look forward to your return soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort centrally located near shops and restaurants.
Response from Hotel Management on Jan 8, 2024
Dear Robert, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We know that the Caribbean has a spirit of adventure, and we love bringing that spirit to life by providing our guests with a central location and easy access to explore our wonderful island. It was such a pleasure to host your visit and we look forward to your return soon! Warm regards, Gabriel Castrillon General Manager

4/10 Poor

DAVID

Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Dear David,Thank you for sharing your observations, as we are always striving to improve our guest experience. Providing a relaxing and rejuvenating stay is essential to our team and part of what Aruba is all about. Therefore, please accept our sincere apologies for any complications you experienced while our guest. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warm regards,Gabriel CastrillonGeneral Manager

8/10 Good

David

Stayed 5 nights in Dec 2023
Response from Manager on Jan 20, 2024
Dear David,A warm “hello” from all of us at the resort! It was a pleasure to host you, and we thank you for choosing to stay with us during your recent destination getaway. We very much appreciate your rating, and we look forward to seeing you again one day soon. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

TROY MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on Feb 9, 2024
Dear Troy Michael, Greetings from our beautiful, sunny island! We're thrilled to see your great rating. Your satisfaction is important to us, and we are glad you enjoyed your stay at Hyatt Regency Aruba Resort Spa & Casino. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time on the incredible island of Aruba; we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

8/10 Good

Jacqueline, Bangor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 26, 2023
Dear Jacqueline, Greetings from sunny Aruba! Thank you for the wonderful rating for Hyatt Regency Aruba Resort Spa & Casino! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us; however, we do regret that it was not perfect. We hope to host you again soon so that we may provide you with the five-star experience that you deserve. Warm regards, Gabriel Castrillon General Manager

10/10 Excellent

mahidhar, bellevue

Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 12, 2024
Dear Mahidhar, What a pleasure to host you here on One Happy Island! On behalf of our team at Hyatt Regency Aruba Resort Spa & Casino, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Aruba. Warm regards, Gabriel Castrillon General Manager

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay! Great staff and very clean property. Great breakfast buffet! Rooms on 2nd level were noisy especially room 230. I needed ear plugs to get a good nights sleep. Tub drain in our room was also broken. Internet speed and consistency was poor.
Stayed 7 nights in Dec 2023
Response from Manager on Dec 26, 2023
Dear Anthony,Warm greetings from beautiful, sunny Aruba. Thank you for taking the time to review your experience with us and for mentioning how much you enjoyed the service of our associates. We are also glad to hear that you enjoyed our breakfast buffet so much! However, please accept our apologies for the noise concerns during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you again whenever your travels bring you to our beautiful island again.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Dawn, Lorton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 26, 2023
Dear Dawn,On behalf of everyone here at Hyatt Regency Aruba, we want to thank you for choosing to vacation with us, and your feedback is much appreciated. We hope you can revisit us soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Veronica

Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Dear Veronica,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! We are delighted that from check-in through check-out, we were able to provide you with a great stay. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits with you.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 14, 2024
Dear Katherine,Warm greetings from Aruba! On behalf of everyone here at Hyatt Regency Aruba, we want to thank you for choosing to vacation with us, and your feedback is much appreciated. We hope you can revisit us soon!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

John Joseph

Traveled with partner
Stayed 5 nights in Dec 2023
Response from Manager on Dec 18, 2023
Dear John,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Paul D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 7 nights in Dec 2023
Response from Manager on Dec 18, 2023
Dear Paul,A warm “hello” from all of us at the resort! It was a pleasure to host you, and we thank you for choosing to stay with us during your recent destination getaway. We very much appreciate your review, and we look forward to seeing you again one day soon. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 13, 2023
Dear Lisa,A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We enjoyed having you, and we hope we will be your hotel of choice whenever you return to One Happy Island. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Marcela

Stayed 4 nights in Dec 2023
Response from Manager on Dec 13, 2023
Dear Marcela,Greetings from sunny Aruba! Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Wandering your way to happiness on One Happy Island is what we are all about! It was our pleasure hosting you, and we look forward to another opportunity to welcome you back to Hyatt Regency Aruba Resort Spa & Casino soon. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Dear Scott,A warm “hello” from all of us at Hyatt Regency Aruba Resort Spa & Casino! It was a pleasure to host you, and we thank you for choosing to stay with us during your recent destination getaway. We very much appreciate your review, and we look forward to seeing you again one day soon. Warm regards,Gabriel CastrillonGeneral Manager