Hyatt Aruba - every year it gets worse and worse
Posted Aug 13, 2016
First time stayed in Hyatt in 2009 with my then bf. Clean rooms, great food, friendly and accommodating staff, amazing drinks, sweet ladies making smoothies. Stayed in 2011, experience was still good but not as amazing as in 2009. Getting palapa a was painful, while on vaca to wake up at 7am to reserve one is rediculous. Forward to 2016. Rooms are outdated, walls are dirty, unaccomdating front desk staff. Food on premesis is rediculously overpriced and disguisting. I would not mind paying that much for good quality food. Beach is covered with boats and you still have to wake up early to reserve palapas Bc their online system of booking doesn't allow you to book. Hotel grounds are still nice although there is foul smell coming from the pond where swans swim. This hotel went from 5 star to 2 star in seven short years. We won't return here again.
Comment from Hotel Management
Aug 16, 2016 by Ronald Hopman, Hotel Management
Good morning and thank you for sharing your feedback and comments with us. We are sorry to hear that the Resort did not meet your expectations this year, nor did the new online Palapa reservation system. I will forward you comments and feedback to the appropriate management staff so we can make improvements to our product and services. Have a great day!