Ratings based on 1,058 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from toronto

Just amazing!

Posted Sep 25, 2016
Pros: Everything!
Cons: The only thing that I would love to see are cushion beach chairs
Location: Shopping, restaurants, etc
From the moment we arrived we were so welcomed from all staff! The upgraded room was wonderful. Just an amazing vacation probably one of my favourite vacations so far. Thanks for everything
Comment from Hotel Management
Sep 26, 2016 by Ronald Hopman, Hotel Management
Bon dia Anna, thank you for sharing your feedback. I will forward your great suggestion to the appropriate manager. Have a great day.
4 out of 5
by A verified traveler from Long Island

Friendly Staff/Great Location

Posted Sep 19, 2016
Pros: Location, accommodations and staff
Cons: Beds and pillows not comfortable.
Location: Several tops restaurants, water sports, and shopping.
Hotel was in a Great Location. Just a few minuet walk to shops and Restaurants. Hotel staff friendly and attentive.
Comment from Hotel Management
Sep 20, 2016 by Ronald Hopman, Hotel Management
Thank you for your kind words regarding our Resort. We value your comments and thank you for taking the time to share your thoughts. We look forward to welcoming you once again to our beautiful resort.
5 out of 5
by A verified traveler from Circleville Ohio

Beautiful Hotel

Posted Sep 17, 2016
We stayed the second week of September and it was very hot, in the 90's. Everything was awesome, hotel staff was very friendly and helpful. The only complaint we have is everything was so expensive on the resort, to eat it cost you $20 and up per person. I would suggest finding places off the resort to eat. The De Palm Island tour was the best part of our trip.
Comment from Hotel Management
Sep 20, 2016 by Ronald Hopman, Hotel Management
Thank you very much Karen for your recent stay, and the wonderful comments about all of our facilities, amenities, and especially our colleagues. We look forward to welcoming you back in the near future.
4 out of 5
by A verified traveler

Nice hotel in Aruba

Posted Sep 16, 2016
Pros: Nice beach, beautiful hotel grounds and great customer service
Cons: Change current process on renting and using umbrellas and palapas. No other place has this process and yet there is enough space for everyone
Location: Great area, close to many restaurants which is a big plus
Overall it was a great experience staying at Hyatt!!! They have beautiful amenities and are very well kept, however I found the pool area dirty. Good restaurants inside the hotel, for those that want to go cheaper can take a few min walk and there are plenty of choices. Rooms are ok, I think Hyatt may want to do some updating as outside amenities are beautiful and rooms not so much. Renting the umbrellas and palapas is a hustle, who in the world going on VC would want to go through having to go online to reserve a spot for next day... It's ridiculous!
Comment from Hotel Management
Sep 20, 2016 by Ronald Hopman, Hotel Management
Thank you Kristina for taking the time to post the review about your recent stay. I sincerely apologize that we did not exceed your expectation regarding the renting of palapas. We care for all our guest and want every guest to enjoy their time at our resort. We do our best to make sure all our guests have a great experience and we therefor appreciate and value your feedback.
5 out of 5
by A verified traveler from R

Still great after all these years

Posted Sep 7, 2016
We first went to this Hyatt 25 years ago. it is still a great place to stay!
Comment from Hotel Management
Sep 9, 2016 by Ronald Hopman, Hotel Management
Thank you for taking time to share your experience with other travelers ! We are pleased to read that you enjoyed your recent stay with us. Looking forward to welcoming you back again in the near future!
5 out of 5
by A verified traveler from south carolina

Posted Sep 6, 2016
beautiful hotel, but it is expensive, staff very nice and helpful, bed comfortable, would go back again.
Comment from Hotel Management
Sep 9, 2016 by Ronald Hopman, Hotel Management
Thank you for your positive and kind words regarding our Resort. We value your comments and thank you for taking the time to share your thoughts. We look forward to welcoming you once again to our beautiful resort.
2 out of 5
by A verified traveler

Were is my umbrella hey !I no cabanas

Posted Aug 29, 2016
Pros: no
Cons: I don't know give me a refund maybe that would help
Location: great resorts were close giannis restaurant saved some of the trip for the good!!
I fried in the sun like a raison ! Paid a barrelful of money to fell like a visitor Not a guest. no good!!! These people book the cabanas a year in advance !!Give me a break a like to have my options open when I go away . doesn't work there ! also too many children.BLau
Comment from Hotel Management
Sep 1, 2016 by Ronald Hopman, Hotel Management
Bon dia, I would like to thank you for taking the time to post the review. I will share a copy of your feedback posting with the respective managers for their review. We value your patronage and insightful comments and thank you for taking the time to share your thoughts. I sincerely apologize for the inconveniences experienced during your stay.
5 out of 5
by A verified traveler

Posted Aug 23, 2016
The Hyatt is the best hotel to stay at in Palm Beach. Every morning they make sure that every corner of the hotel is clean. Its amazing! The people that work there are extremely nice and want to make sure that you enjoy your stay. Not to mention, that its convienently located near many of the shops and restaurants. We will definately be planning our stay again with the Hyatt Aruba very soon! Cant wait!!!
Comment from Hotel Management
Aug 23, 2016 by Ronald Hopman, Hotel Management
Bon dia, Thank you for taking the time to share your feedback/comments with the travel community! We are pleased to read that you enjoyed your recent stay with us on our "One Happy Island". Thank you for staying with us and we look forward to welcoming you back again in the near future!
4 out of 5
by A verified traveler

Posted Aug 15, 2016
Pros: Grace at the front desk was very patient and helpful with rooms, nice to have casino there, restaurants were nice as well.
Cons: the pool cleanliness
Location: location was good, in walking distance to alot of things and restaurants
Hotel made mistake charging my cc a large amount which caused me to go to the front desk 4 of the 7 nights I stayed. All in all they were very nice but their error was annoying. I don't want to complain about the hotel because it was nice only issue I found was pool area, not enough staff cleaning used towels, so you never knew if there were chairs available. And at around 4 everyday the pool was very dirty, food, cups, straws always floating around. A cool dip was alittle gross
Comment from Hotel Management
Aug 18, 2016 by Ronald Hopman, Hotel Management
Good morning, thank you for sharing your feedback and comments with us, so we can continue to give the expected service each day. I will forward your comments regarding the pool and credit card charges to the appropriate managers. Have a great day!
3 out of 5
by A verified traveler

Hyatt Aruba - every year it gets worse and worse

Posted Aug 13, 2016
First time stayed in Hyatt in 2009 with my then bf. Clean rooms, great food, friendly and accommodating staff, amazing drinks, sweet ladies making smoothies. Stayed in 2011, experience was still good but not as amazing as in 2009. Getting palapa a was painful, while on vaca to wake up at 7am to reserve one is rediculous. Forward to 2016. Rooms are outdated, walls are dirty, unaccomdating front desk staff. Food on premesis is rediculously overpriced and disguisting. I would not mind paying that much for good quality food. Beach is covered with boats and you still have to wake up early to reserve palapas Bc their online system of booking doesn't allow you to book. Hotel grounds are still nice although there is foul smell coming from the pond where swans swim. This hotel went from 5 star to 2 star in seven short years. We won't return here again.
Comment from Hotel Management
Aug 16, 2016 by Ronald Hopman, Hotel Management
Good morning and thank you for sharing your feedback and comments with us. We are sorry to hear that the Resort did not meet your expectations this year, nor did the new online Palapa reservation system. I will forward you comments and feedback to the appropriate management staff so we can make improvements to our product and services. Have a great day!