Ratings based on 1,775 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from pcola

Older but nice

Posted Mar 27, 2017
First room was missing shower door! Every shower flooded the bathroom and none of the drains worked! They moved us to a new room which was great, all previous problems solved!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

The Best

Posted Mar 26, 2017
Pros: EVERYTHING
Cons: I really can't name anything
Location: Walkable to all of downtown
Everything about this hotel rates 5 stars. The best surprise is that you can take a boat from the hotel to their private luxurious island with your key card.
Comment from Hotel Management
Mar 28, 2017 by Parimal, Hotel Management
Thank You for staying with us & sharing your experience. Regards, Parimal Trivedi
3 out of 5
by A verified traveler from Washington DC

Nice hotel; pleasant staff; review every bill

Posted Mar 26, 2017
Pros: Clean, modern, nice pool, walking distance to shopping, casinos. Staff was friendly
Cons: Attention to detail on the part of the staff.
Location: Central location, close to airport, walking distance to restaurants, shopping, casinos, pools, small beach
The hotel was nice and clean, modern decor. Rooms are on the small side, but otherwise ok. We did get a room where 2 of the 3 lamps did not work. Also, the morning of day 3 into our 6 day stay we were told we would have to change rooms. We were told that there was a leak in the shower and water was leaking into the room below. We had to pack all of our things up in the morning and leave them with the front desk because they didn't have another room for us until late into the evening. This really messed up our plans. Also, no one from the hotel offered to help us or compensate us in anyway. Also, our booking room rate included breakfast but the final bill had breakfast charges every day. Also, we had many other mistakes in our food bills. They hotel staff was nice and corrected them, but we felt that we had to watch every single charge.
Comment from Hotel Management
Mar 28, 2017 by Parimal, Hotel Management
Thank You for staying with us & sharing your experience. We appreciate your comments & observations. Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Satisfactory for the PICKIEST traveler!

Posted Mar 24, 2017
Pros: Great staff. Great location. Modern.
Cons: Free open bar happy hour for hotel guest with a band would be a nice touch....asking too much huh? Lower the cost of the private beach to 50 dollars.
Location: The location was perfect! Food, entertainment, and shopping.
Ok, I've stayed in more luxurious hotels, but I was in Aruba...I was looking for cleanliness, comfort, and at least 4 star luxury. The Renaissance didn't let me down. Location is right near the Aruba sign so its not down where the 20's crowd, but it's more of the 30's-50's crowd. The infinity pool was nice and there was always seats available. Shopping located in the hotel lobby area (mall stores). I chose The Renaissance because I had it on my short list then they had a FLASH sale. I jumped on it. The other hotel on my list was the RIU, but I happen to visit while there and was happy with my selection due to the HUGE size of the hotel and amount of walking to get from one point to the next! I wrote this review without mentioning the private beach that is free to hotel guests via a ferry that runs every 15 minutes (Aruba time). For non-hotel guests, they charge an outrageous 100. I would think 50 would be reasonable. I loved this place.
Comment from Hotel Management
Mar 28, 2017 by Parimal, Hotel Management
Thank You for staying with us & sharing your experience. Hope to see you back soon Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Cons: More lounge chairs for beach.
Location: Good places to eat. Nice pool and awesome beach and view.
This is our 5th time in Aruba and at the Renaissance Ocean Suites. Great staff. Clean rooms.
Comment from Hotel Management
Mar 21, 2017 by Parimal, Hotel Management
Thank You for staying with us & we appreciate your feedback. Kind regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Mar 20, 2017
this hotel has its own island. The boat will take the hotel guests to the island where you can rent your own cabana and enjoy the day. It's a beauuuuuutiful place to go to. Best vacation so far.
Comment from Hotel Management
Mar 20, 2017 by Parimal, Hotel Management
Thank You for staying with us at Renaissance Aruba Resort & Casino Regards, Parimal Trivedi
4 out of 5
Recommended
for Everyone
by A verified traveler from upstate ny

Nice hotel

Posted Mar 18, 2017
We have stayed many times. Enjoy the private island and the convenience of being able to walk to restaurants and shopping.
Comment from Hotel Management
Mar 20, 2017 by Parimal, Hotel Management
Dear chuck, Thank You for sharing your recent vacation experience on Expedia; well appreciated. Regards, Parimal Trivedi
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Comfortable hotel close to attractions and shops

Posted Mar 18, 2017
Rooms showed a little wear and tear but were clean and comfortable. We weren't thrilled with our original room and requested a change. Valerie and the other front desk staff went out of their way to find us a room that met our expectations. Restaurant, bar and serving staff were excellent. Richard greeted us daily with a smile and uplifting demeanour that started or ended our day on a positive note. The private beach was the highlight of our stay. Great beach with shallow, sandy bottom to swim, play or socialize. Secluded space where I found a comfy chaise lounge to relax and watch the planes take off and land. at the airport across the channel. Food at the island restaurant was excellent. My wife and daughter said the Margherita Pizza was the best they'd ever tasted. were attentive, friendly helpful
Comment from Hotel Management
Mar 21, 2017 by Parimal, Hotel Management
Thank You for staying with us & we appreciate your feedback! Regards, Parimal Trivedi
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Perfect Honeymoon

Posted Mar 9, 2017
This hotel was everything we could've wanted and more. From the day we checked in and walked into the marina lobby and saw a boat we were impressed. (Boat takes you to the private island) The lobby is awesome during the day and even better at night when they light everything up and play music videos on a big screen or have live music. All of the restaurants are delicious. I have been to a few other all-inclusive before and the food was always mediocre but it was not like that at this hotel! All of the restaurants are delicious. I have been to a few other all-inclusive before and the food was always mediocre but it was not like that at all! The casino is the best in Aruba (we visited 5 other hotels casinos) The servers are waiting eagerly to take your drink order and when they do, they bring it back to you in less than 30 seconds. The private island that the boat takes you to is the only private beach in Aruba. Even Palm Beach where all of the high-rise hotels are located is a public beach. There is a restaurant on the island located on the family side but we stayed on the adult exclusive side which has flamingos that you can feed which was the coolest experience ever! We highly recommend this hotel and will be returning again someday !
Comment from Hotel Management
Mar 10, 2017 by Parimal, Hotel Management
Dear Kelly - Congratulations on your honeymoon & glad to hear that you enjoyed your stay at Renaissance Aruba Resort & Casino. Hope to see you back soon! Regards, Parimal Trivedi Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Flamingo beach

Posted Mar 4, 2017
Pros: The staff was wonderful.
Cons: A longer happy hour.
Location: Plenty of shopping and really good food
the experience was wonderful. Flamingo beach was excellent and the boat that comes and take you back and forth from the hotel was a game changer. Loved it!!!!
Comment from Hotel Management
Mar 6, 2017 by Parimal, Hotel Management
Dear Linda, Thanks for staying with us. We appreciate your feedback! Regards, Parimal Trivedi